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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Please and surprised with fast customer service. So many times it takes awhile to get any where. I was able to get a reply by the next day.
I just ordered my box yesterday and accidentally upgraded to an annual subscription. So they wound up taking out around $250 instead of the $50 seasonal. She was able to refund the $200 and I got it redeposited today!
My first box came with one piece damaged and it couldn't have been easier to get it fixed. I really appreciate that no additional information was needed from me that could hold up a replacement being sent. She gave me a time like of when I can expect my replacement to set my expectations. So easy.
When you decide you want out because its the same crap every time they $#*! you around for months until you finally make a strongly worded complaint, I literally only giae them 1 star because I can't give them 0.
Hi Jordan! Thank you for taking the time to leave us a review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future.
I have been a member of fabfitfun from the beginning
I find their chat customer service are very professional and always able to answer my question
Hi Katie! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I have watched for my order for days- I even added several hundred dollars for extras thinking it would be fun
I saw that I got a delivery
Nothing on my porch-I asked my family where my package was **
No help when I called the delivery person
No help online it is not fun to waste so much time
Hi Ruth! We're sorry to hear about your disappointment, as we always want our members to have a seamless and satisfactory experience with us! Sometimes couriers will mark a package delivered in order to meet a certain quota for the day. If you have not received your box within 5 business days, please reach out to our Customer Care team so we can assist you further! We look forward to resolving your concern!
I had an unfortunate experience where my child agreed to purchase a subscription with my card, this was resolved stress free with peach and was a very pleasant encounter
Hi Olivia! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
They got back to be quick and resolved my issue even quicker.
We're so happy to hear this, Keri! Thanks for being an FFF Member! Xo
My package was stolen off of my porch, and the customer service representative I spoke with was quick and efficient in ensuring that a replacement package was sent to me.
Hi Jordan! We appreciate this review and we can't wait for you to receive your replacement box! Xo
Takes the time to understand the issue at hand and resolves immediately. No rudeness or back and forth. Up beat and offers multiple options to remedy the issue. Breath of fresh air!
Thank you Chase from FFF
Hi Jennifer! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Being a brand new member I missed my customization picks. I called and they let me pick, some things were out of stock, but I was very happy they accommodated me. Definitely made my day!
Hi Alisa! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I had a small issue, it was more a request for them to honor a promotion that I saw on social media, they got back to me immediately and took care of my request. I am a new member and I am very pleased with my experience with them.
Hi Nelly! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Sophia was great and patient very professional and kind.
I love FabFitFun! Great value for the low price! So many products I use daily and the customer service is impeccable! They resolve issues quickly and efficiently, however issue with them are VERY rare. I would recommend this service to anyone and everyone!
I had put fifty items in my cart to go back later and review. New to fitfabfun, didn't know it would charge me to the tune of $900 if I didn't remove... yikes!
Called them panicing and quickly they reversed my charges and deleted my cart add ons, all within a minute. Nice, friendly and efficient is a nice welcome, I will continue to use the box service due to how they handled my issues. Thank you. It is all about customer service in todays world.
Hi Kelly! We appreciate this review and look forward to many more seasons together! Xo
I had an issue with a broken object and FabFitFun customer service was able to help me quickly and efficiently. Thank you
Been a customer for over 3 years and they are always professional... accommodating and helpful!
We're glad to hear this, Carey! Thanks for being an FFF member! Xo
The customer service rep was helpful. Everything is fine.
However, The note posted online was misleading, it stated [All products in your cart will be automatically billed on February 24,11:59 PM, PST no checkout required.] The automatic billing hit 24 hour earlier then it stated.
Hi Katrina! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
My box was stolen. I reported my issue and a replacement box is on its way. I had to give an alternative address. Can't wait to receive my replacement box. Customer service was helpful and friendly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie, thanks so much for taking the time to leave this review! We are so happy to hear about your experience! Xo