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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I received my FFF box, which was AWESOME! BUT... my "Fatboy" shampoo and conditioner had leaked inside the plastic bag they were (thankfully) packed in. I took a couple of quick pics before cleaning them up and contacted FFF right away. Sandy from their team got back to me in a very timely manner and solved my problem. A quite a bit of product had been lost and it was pretty messy. She is having replacements sent out.
I am happy to have it taken care of.
I rarely take the time to do reviews...
Pamela
A product arrived damaged and is being replaced quickly.
Hi Alexandria! Thank you for the great review! We strive to provide a seamless experience to our members, and we're happy we hit the mark for you! We're here for you anytime! Xo
They fixed the problem and refunded me. I didnt realize what was in the box was not what I though it was.
Hi Sarah! We are so happy to hear we were able to help you!
I chatted with customer service Glenview regarding my order received - she was was excellent in investigating and resolving my concern!
Efficient and helpful. Service is not like this often anymore. Thank you for your help Aslan
Hi Kim! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Quality products for a fraction of the cost at the expensive beauty stores. So happy the come in boxes we can choose. Like an awesome birthday gift to yourself every season.
Hi Sandi! We appreciate this review and look forward to many more seasons together! Xo
I unhappy with the shipment that I received, with a beginner's box with a wrong size robe same products I've received before.
I thought I was receiving the Spring box. But didn't. Thanks,
Frances Rios
Hi Frances! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I have honestly loved the variety of products and have so many new favorites!
I bought into FFF and had no idea any company would not stand behind their product. This company takes your money, charges extra for the products you actually would want, denies any returns and will not allow annual membership to cancel without keeping your money. When I attempted to return, I was offered 50% back. Not yet received. Think many times and really read the conditions this company is based on before you invest and believe in them. The quality of the products I received is very poor. Treat yourself to a trip to TJ Maxx. You will get better merchandise and save money.
Hi Mary! Thanks for taking the time to leave a review. We're so sorry to hear about your experience. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 4 boxes and are non-refundable. Additionally, the items in our Add-On sales are an additional charge and those prices are laid out in the sale. There is also a disclaimer prior to entering the sale and in the cart that explains the Add-On sale process. We apologize for any inconvenience. Please note refunds typically take 3-5 business days to post back to your bank account but could take longer, depending on your bank. If there is anything else we can do to make your experience better please reach back out to us. We are always happy to help.
I was missing a product in my box. First Time I have ever had an issue with FFF. I've been a annual customer for 3 years now. I reach out to FFF today by email and with 4 hours they got back to me and had a solution to my missing item. Thank you for excellent customer service.
Professional and listened to my concern and followed through to resolution every time I have reached out to customer service.
Hi Kimberly! We appreciate the kind words and awesome review! We look forward to many more seasons together! Xo
Any time I have needed customer service it has been amazing! I've talked to customer service 3 times and every time has been great. It's so nice to talk to customer service that actually knows what they are doing! I accidentally upgraded my subscription and they refunded my money and fixed my account in a very timely manner.
Satisfied with service and attitude. How quickly problem was handled
Hi Kimberly! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
I ordered and paid for items that FAB FIT FUN did not send. If this happened to you, send me your email and we can do a joint complaint to BBB or court. Would this be fraud or theft?
Hi DB! We're sorry to hear about your disappointment, as we always want our members to have a seamless and satisfactory experience with us! It looks like one of our Customer Service Management Team has followed up with you directly and fully assisted you with your concern. If there's anything else that we can do to turn your experience around, please reach out to our Customer Care team. We'd love to hear from you!
So I misunderstood some of the ordering process and messed up, I was distracted! I sent an SOS message and got a prompt email back on how to fix it via email and the email suggested that I just call them and have someone help me out and I'm so glad I did! What amazing customer service! I actually felt better after getting off of the phone! How often does that happen? She even went over the customization options and read reviews on them for me. I spend my days teaching high schoolers, and tried to place an order over a couple minute break and there's always chaos even in that, so I sat in my car after work and I'm just so thankful to have ended a long day like that.
Hi Susie! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
It's been a great experience and I was happy to renew.
Very professional and handles the situation well. Always resolves issues.
I very rarely give 5 star reviews, why? Because I feel that it is reserved for truly above and beyond service. My son gave me a FabFitFun subscription for Christmas, I was really excited and loved the thoughtfulness of the gift. I received my first box and it was filled with amazing gifts like the bathrobe, which that alone paid for the first installment, as I wear it almost everyday! So, recently I've been seeing information on the spring box, but had no idea how to customize since it was a gift... I contacted them through FB Messenger and they answered within 24 hours and provided me instructions on how to transfer the account to me. Unfortunately, I realized that being very new to FabFitFun I had missed the customization deadline, so I contacted them and asked if there was any way to still choose items because I knew there were certain things I would never use... they answered quickly and helped me customize my box AFTER the deadline and were kind, courteous and super efficient. They even sent me a confirmation of the items I chose to be included in my next box... I had no real way to show my appreciation other than to give them a review they definitely deserve. I would HIGHLY recommend this subscription to anyone looking for excellent products, as well as, AMAZING customer service. And I didn't get anything free, discounted or payment for this review... this is exactly my experience with FabFitFun and I will not hesitate the next time I'm searching for a special gift for someone, I'll go directly to FabFitFun!
Hi Tara! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I had a personal experience within the subscription box world... A girl named Amy, was assigned my ticket & helped me with the error. She was so kind, sweet, amazing all the while, definitely knowing her stuff. This young lady was very very helpful to us!
I ordered an item and the item was wrapped well but due to shipping and handling it broke and I emailed fab fit fun and I got any response within hours they credit my account because the item was no longer in stock and I sent them a picture after they had already done my refund to help them with the shipper. This was the best response I have ever had with a subscription service I will forever be a faithfulAnd loyal customer and will recommend them to all of my friends
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is just so sweet, Pamela! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo