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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Of course with a business like this, being an annual member is better than seasonal if you run across an issue their support staff is excellent! I have never had a bad experience and I am going on 3 years now
My advice would be to go annual the perks are just better! Treat yo self! You are the only self you have! Love and spoil it and do it by ordering fff you won't regret it!
If you choose an annual membership, be aware of the date you joined. If you cancel after that date, you will not get any money refunded, but boxes.
Hi Karen, thanks for taking the time to leave us a review. We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 4 boxes and are non-refundable. You can check this link (https://support.fabfitfun.com/hc/en-us/articles/360035968991-What-s-your-cancellation-policy-) for more information. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
Their service is absolutely the best I have ever experienced! I am 75 and have dealt with many assistants in my lifetime but I can assure you "fit, for
Fam has the very best!
I somehow missed my customization window for my spring box. Upon emailing customer service about my issue, they told me that my box had already been processed and was ready to ship, so I couldn't customize it... BUT they were willing to send me a second shipment with my personal choices at no additional charge. Wow! Customer for life after such a generous solution.
I had received defected items that were unusable. They made the ordeal fair by fixing immediately.
Thank you for taking the time to share your experience with us, Loree! We are so happy to hear you were fully taken care of and can't wait for you to receive your replacement item! Xo
Every time I contact FFF for ANY issue they reply quickly, personably and efficiently to my email. They resolve the issue immediately. They are on their game.
Responded extremely fast. I made the mistake but they were very kind to help resolve it.
Hi Staci! Thanks for taking the time to leave a review! We are so happy to hear that our Customer Care Team was able to assist you with this! Xo
I had multiple issues one with a product that was severely damaged after use and also had technical issues with my choices and add-ons. This customer service representative went above and beyond to assist me to resolve my issues and to make me feel like a valued customer. I'm very satisfied with the service he provided. I have also spoken to many reps in the past regarding an issue with emails and not receiving information from this company he's the only representative after all of these who is able to resolve this issue. Thank you so much Arryl!
Hi Monique! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Received damaged item. They asked for photos and resolved the issue quickly
Hi Chris! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
My daughter gave me four boxes for Christmas. I wanted to get a box for each of my step-daughters. The chat process really helped me to do this when I was not able to figure it out for myself. Great products, exceptional service. I recommend that you just try this. One box and you will see what I mean :).
Hi Mardi! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We appreciate you gifting the Fabfitfun box to your step-daughters and we can't wait for all of you to enjoy the upcoming season's boxes. It is going to be amazing! Xo
Jazz was a lot of help. She was very nice and helpful.
Thanks for the nice review, Sandra! We're glad to hear that everything's been taken care of! Xo
Contacted to get information on my parcels. So helpful! I received all the information I needed and more. Loving FFF so much. I can't wait for my parcels to arrive. All good things are worth waiting for.
We're so happy to hear this, Josephine! We can't wait for you to receive your box and we look forward to more seasons with you! Thanks for being a FabFitFun member! Xo
I had to cancel my subscription with Fab Fit Fun for a little while and I was sent another box and didn't know why. The representative helped me and let me know the reason.
They are prompt and very great to deal with.
Thanks for sharing your experience, Christy! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
Wonderful interaction!
I really wanted to get some more Bomshbee champagne glasses and wasn't able to purchase them individually. I went to the Bomshbee site and they were sold out. Then I thought possibly I could purchase another Winter box with the glasses and I bought two.
Hi Cheryl! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I've been an annual member of FFF now for a few years and I love the idea and the fact that I get $200+ worth of items for $50! That alone is a reason to love this company. The products are always top line. I've always customized my box during the customization period where I can choose which items I want so that's why I'm never disappointed and I've sometimes used the Add-On's to purchase amazing products for a great deal! All around I love Fab Fit Fun and the amazing products they offer for a great price, there's also that surprise element to getting a big box full of goodies that it very exciting too!
Hi Zara! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
The customer service is awesome and very helpful, respond time is quick. I Love everything I get, I just wish they would put more of the things I chose in my personal profile for me to pick from, other then that I love it!
Hi Sosha! We want our members to love the items they receive and we will continue to incorporate member feedback to curate the best boxes possible! Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We appreciate your input as it helps us pick items for future boxes that our members will love! We look forward to surpassing your expectations in the future! Xo
I had an issue with promo code and LJ was extremely helpful
Hi Kari Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
I was worried because my box was saying $0.00 and nothing in it. I thought my customizations did not go thru. Not only did Cedrix reassure me that it did, he told me each item I had customized. He was very professional, pleasant, helpful and friendly. I hope of I ever have another issue I have the pleasure to talk to him again.
Hi Kim! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Customer service is always excellent. Carlos answered my question quickly, clearly and was a pleasure to deal with.
Hi Rebecca! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for such an amazing review, Avery! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! We look forward to sharing more seasons with you in the future! Xo