FabFitFunReviews 4,325

I received an email from fabfitfun saying there was a problem billing my card. I immediately knew what the issue was, went into my account and fixed it and then replied to the email to let them know I'd fixed the problem on my end. I figured the email sent to me was a computer generated email and didn't expect a reply. I was pleasantly surprised when minutes later I received a very pleasant response to my email saying they had received it and would bill my credit card again. Shortly after that I received yet another email saying that the billing was successful. It was nice to know that someone on the other end of these computer generated emails is actually looking at responses from their consumers. That is rare and I was pleased. Thanks to those emails and my ability to fix a mistake I'd made in not updating information on my end, there will be no disruption of service and my Spring box will arrive on time without issue. Thank you fabfitfun!

I am truly thankful that I got an Awesome customer Representative! Cole, truly made my day! He's very professional, knowledgeable, detailed and clear in every information he provided. So patient and understanding especially when I called I was furious and he truly knows how to listen and be very respectful. He gave me time to explain my side and listened. He's very compassion and thoughtful of such situations that he carefully explained and efficiently research on what's best to handle the situation. I felt as if he gave me a virtual hug or something to actually calmed me down and carefully took care of everything! Thanks, Cole for being the most Amazing Representative I have encountered! You Rock! Because of you I upgraded to an Annual and so did all my friends I referred!

I've had two separate issues with FFF and both times their customer service representatives handled my issues quickly and in a satisfactory manner. Both issues were something that was not due to any error on their part. And both times they handled the situations professionally. It makes me happy that I chose to be an annual member with their subscription service. I know that if there's ever a problem that they'll do whatever it takes to make their customers happy.

I had to spend 30 minutes working out a refund with customer service because of misleading information on the website. I signed up for a seasonal box. I was given an offer to upgrade to annual so I could customize my box immediately. I chose to upgrade.

Rather than upgrade the subscription I had just purchased, or override that initial purchase, it charged me for BOTH. Worse yet, the annual subscription benefits wouldn't start until the following season.

If the company would've been more clear about the process, I wouldn't have "upgraded".

Customer service was able to correct everything but it was a giant waste of my time.

I've had my fabfitfun subscription for years. It lights up my day whenever I get my subscription in. I had signed up for a refill subscription for a specific product and I couldn't figure out how to cancel it so I reached out to support. Within just a few minutes my subscription was canceled. Not only was the help efficient and thorough, but when I got disconnected, I asked the next agent for the previous agent to continue out chat and that was super easy. This was likely one if the best customer support experienced I've had!

Leanelle and Christian were so very gracious in finding a solution To my problem, thank you! Great customer service skills!