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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I've always loved the products I get, FFF is so much better than what I used to get! If I had an order mix up which was only once they fixed it immediately and every person I emailed was so helpful and well informed! Huge thank you to the FFF team! Hi from hawaii
They trust their customers and validate them. They also make sure to re-educate during any issues so it doesn't happen in the future. It was respectful and makes me want to stay a customer. Yay!
We're so happy to hear this, Heather! Thanks for being an FFF Member! Xo
Was happy with the service for the most part. Especially when I was able to customize my box. But I ended up feeling like it was just a bunch of random stuff that I had to figure out what to do with or where to store. It was fun getting gifts in the mail but just created clutter. Still would recommend but not for long term
Hi Sarah! We want our members to love the items they receive and we will continue to incorporate member feedback to curate the best boxes possible! Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We appreciate your input as it helps us pick items for future boxes that our members will love! We look forward to surpassing your expectations in the future! Xo
So easy, and so much fun! Looking forward to my first box!
Hi Katherine, thank you so much for the nice review! We are so happy to hear you joined FabFitFun, welcome to the family! Xo
I had missed the time frame for my box and Nami assisted me in making customizations over live chat. She was friendly, helpful and on top of it. One of the best live chat experiences I have ever had. She should train people!
Hi Kristin! We're glad to hear that everything's been taken care of! We can't wait for you to receive your Spring items! Xo
Fab Fit Fun provides excellent customer service. The chat box let's you know how many customers are ahead of you and the employees are friendly and helpful.
Hi Jennifer, thank you so much for the nice review! We always strive to provide a great customer service experience! Xo
No problem cancelling. Very understanding and helpful
Hi Julie! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
This box really never disappoints. I love absolutely everything I've ever received and will continue purchasing more. Great company, great products and great customer service!
We're so happy to hear this, Lydia! We can't wait for you to receive your Spring items! Thank you for being part of the FabFitFun Family! Xo
I had an issue and they were very helpful right away did not make me wait got back with me through email in a very good timely fashion
Hi Angel, thank you so much for the review! We're glad to hear that you were fully assisted! Xo
I contacted FabFitFun chat customer service. Got connected and the representative was kind and quick to resolve the issue! Thank you so much for making it easy experience!
Hi Jennifer, thank you so much for the nice review! We're so happy to hear this! We're glad to have you as a member! Xo
This is my first time getting the fab fit fun box. Their customer service is really good. Nicole M on live chat was amazing and truly helpful!
Hi Christina! We're so happy to hear this! We can't wait for you to receive your first box. Welcome to the FFF Family! Xo
Great way to try quality products at a fraction of the cost. Love that I can customize my box each season. I share the box with my teen. So the box has anti-wrinkle cream mixed with acne gel & trendy items. Great customer service too!
Hi Cheryl! We're glad to hear this and we can't wait for you to see all of the amazing products we have in store for you this season! Xo
I just wanted to know if I was gonna get a email to customize my box and she gave me all sorts of info I needed
We're so happy to hear this, Lucia! Thank you for taking the time to review! Xo
Four times a year a box arrives full of fun and useful products, everything is of excellent quality and beautiful. It's a guilt-free splurge and I love it. The customer service is friendly and helpful, I've been a customer for several years, and every time I've needed help they have cheerfully and quickly answered my questions.
We're so happy to have you in the FFF Family, Rena! Xo
I accidentally order something and they fixed it. Am so glad she was helpful.
Hi Elizabeth, thank you so much for the nice review! Xo
I have been getting fabfitfun boxes for about two years. Typically I don't have issues but lately I had a few and every customer service rep I have spoke with has not only done their job exceptionally they send follow up emails. Their customer service really is top notch other companies could really learn from them.
Hi Christine, thanks for taking the time to review! We're so happy to have you in the FFF Family! Xo
I had an issue resolved Quickly and efficiently, without any problems. I'm very happy with this experience!
H Karolina! We're glad that our Customer Service Team was able to assist you! Xo
The product saved in my annual box were not the ones that I had originally picked. Joe is able to switch them back to my original options. And for that I appreciate him. As I am a first-time customer and I was kind of disappointed when I saw that.
Hi Dawn, thanks for taking the time to leave a review! We're so sorry to hear about your experience but we're glad that we were able to assist you! We can't wait for you to receive your first box. Welcome to the FFF Family! Xo
I had a problem with my FabFitFun order and had to call customer service. I was dreading the call! I thought the hold time would be never ending and the music while holding would be horrendous! Definitely not the case! I waited for less than 3 minutes and was able to speak to a kind and knowledgeable FFF customer representative. She solved my problem in no time! When we were finished she asked if she could help in any other way. I thanked her and told her I was grateful for her help. She solved my problem. I truly wish we had customer service that good in the USA!
Hi Lizbeth! Thank you so much for the review! We are so happy to hear that everything has been taken care of! Thanks for being an FFF Member! Xo
Great experience via the customer service line with Gelie. Took care of my issues promptly and pleasantly!
Hi Tawni! Thank you for taking the time to review! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anela! We're glad to hear this and we can't wait for you to see all of the amazing goodies we have in store for you this season! Xo