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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Regine is awesome. She answered all my questions. And definitely solved the problem I was calling Fabfitfun about! Thank you for all your help!
I was pleasantly surprised by the professionalism of customer service. They listened to my concerns and were quick to resolve the issues I was having with my account.
Thank you very much for a job well done.
Hi Lin! We are so happy to hear you were fully assisted! Xo
That's what my customer service rep (Ellie C) said after solving the issue I had... "Sending Happiness" maybe it's just me, but that saying made everything alright in my world. Bonus-LOVE all the goodies from FFF!
Thank you for taking the time to review! We are so happy you were fully assisted! Xo
They responded quickly and were very helpful, has my issue resolved within 24 hours.
I love getting gifts but as an adult they come less and less. So I started spoiling myself! I love choosing my products, a wide variety of awesome things. And my friends get boxes too so sometimes we'll get together to choose our add-ons.
Hi Erin! We are so happy to hear that you are loving your membership and we look forward to sharing many more seasons with you! Feel free to reach out to our Customer Care team if there's anything that we can do to help! Xo
Web site did not display what I ordered. She made it clear my order was c erect explained why it did that. Told me when to check again and even asked if myself and me were healthy
Hi Erin! Thank you for the review! It is always our goal to provide excellent customer service, and we're happy we hit the mark for you! Xo
The wrong customation items showed up in my box. I reached out and the problem was immediately resolved. As usual, outstanding customer service
We are so thrilled to hear this, Susan! We are so happy that we are able to provide a wonderful experience for you and we look forward to sharing many more seasons together! Xo
Honestly, this was the best customer service experience I had in a while.
Took care of the issue withing couple of days and I still gotten email in between to say that they will get back to me as soon as they possibly can which was reassuring.
Problem was sorted immediately after receiving email from their team member.
Hi Daniela! Thanks for the great review! Our goal is and has always been to provide a seamless experience to our members. We're happy we hit the mark for you! Xo
Fix any issue right away and is kind helpful and excellent customer service
Hi Danielle! Thank you for the review! It is always our goal to provide excellent customer service, and we're happy we hit the mark for you! Xo
Great customer service and support. Extremely professional and pleasure to deal with!
Yay! Thank you for giving us a great review, Val! It is our pleasure to assist you to your satisfaction. Xo!
Reached all expectations and answered all of my questions and concerns about the 10/10 recommended
Hi Lacey! We're glad to hear you had a wonderful experience with Customer Care! Xo
Sent an email and heard back within a day. They answered my question and resolved.
Yay! Thank you for sharing, Janet! We are committed to giving our members a great experience. We are glad we hit the mark for you. Xo!
This is a great box. Wonderful products! The website is easy. They answer questions quickly. Very friendly staff. I couldn't be happier!
Hi Rebecca! Thank you for letting us know how much you love our products and the whole experience! We look forward to more seasons with you! Xo!
I am an annual member and am supposed to get first choice of early customization. I was super excited to pick out a few things I really liked as well as add on one item for the additional $15. I checked my box last night, and made sure it was all set. For some reason, this morning when I checked, EVERYTHING had been changed. Not a SINGLE thing I had selected was in my box anymore, except for the add ons/extra $$ I was going to spend. WTF. I don't want or need any of the items in my box, which is why I didn't select those items in the first place. Even worse, the one item I was fine with paying $15 extra for got switched to some weird LED plant growing light! Why would I need that? Even better, why would I intentionally agree to pay extra for something like that? Oh that's right, I didn't. Their system did it for me. I signed up for annual membership and I'm going to cancel. I'd rather lose that inital $200 than get a box of junk that I'll just throw away. Total rip off and scam. SAVE YOUR $$!
Hi Hannah! Thank you for taking the time to leave a review! We're sorry to hear about your experience as we always want to provide a seamless and satisfactory experience for our members. We've experienced a display issue on our website that was showing the wrong Customization choices. However, our team worked quickly to resolve this issue and your correct customize choices are now displayed on the "My Box" page. We appreciate your patience as we worked to resolve this! We hope to have the opportunity to surpass your expectations in the future and if there is anything else we can do to make your experience better please reach back out to us.
So far with FitFabFun I have had a good experience as an annual member and the products I have received are really great :)
Fab Fit Fun is a bright spot in a sometimes gloomy world during Covid
Love all the attention to detail and the wonderful choices they have for the boxes. Customer service is unmatched for satisfaction and help.
Love love love
Hi Samantha! We are so delighted to hear about your wonderful experience. Thanks for sharing! Xo
Been with FabFitFun since 2018 and have enjoyed every single box. I plan to be a lifetime member. Very excellent service team and a remarkable company to buy from. I'm very pleased with FabFitFun
Their customer service always exceeds expectations!
Hi Anna! It is rewarding to hear that our Customer Care Team is doing a great job. Thanks for sharing! Xo
Great box, amazing products great customer service.
Hi Oscarina! We're thrilled to receive such a great review! Xo
Fast easy very efficient and gave me the solution keep try on those T-shirts' and there's another sale on February 18 might be available. Very professional as matter of fact. I Live and love FFF
Hi Georgene! We're glad to have your concern resolved to your satisfaction! Thanks for sharing! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear that! Thank you for being a part of the FFF family! Xo