FabFitFunReviews 4,325

I had bought a box and upgraded to annual after realising that it charged £200 plus all at once I quickly cancel my subscription, after contacting customer service I was met with the reply from Clarence who issued me a refund straight away. I noticed that the box I had previously purchased before going annual was still paid for in yet saying it wouldn't be shipped as my account was deactivated I reached out again and Clarence told me to to activate my account which I did and it charged me for another box. Once again I had to reach out to Clarence, who again it should meet a refund and apologised. Wonderful customer service and patients from him, I have no hesitation about buying another box in the future as the boxes are great and if anything goes wrong the customer service is great.

I have been getting my FabFitFun boxes for over 2 years. It's about $50 a box and the stuff in to box is usually worth a lot more. It is super fun to get a box a few times a year. Some stuff I use, some I pass on or gift.

Any time I've had an issue a customer service representative is always friendly and amazing in terms of resolving problems.

I ordered the intro. Box and was supposed to be charged $29.99. I followed the instructions exactly on the FabFitFun website. FFF charged my credit card $99.00! I immediately called customer service. Customer service stated, ‘You added on several products and all sales are final.' I DID NOT add on any products. After arguing, charges were reversed. I cancelled EVERYTHING and will never do business with FFF again. This website is very misleading. Leads you into buying a bunch of extra products under the guise of ‘customizing your box.' Then, there is no refunds. THEY DELETE EVERY NEGATIVE REVIEW they can get to. Don't trust this company!

Scam alert! You guys just rob me of $324.07! I had items in my cart I was contemplating buying and you took it upon yourselves at 4 AM to place an order for those items. Then refuse, when I called the very next morning, to give me my money back. You guys are a scam and you should be ashamed of yourselves! I will be letting a lot of other people know about this not just including this post so this doesnt happen to anyone else. Illegal af

TERRIBLE! If you want to know how terrible go to their Facebook page. Still Waiting 45 days after invoice and it hasn't arrived. At this rate, winter and spring boxes should arrive at the same time. On their website, they blame COVID for shipping delays although other subscription services have no problem delivering (Causebox, Birchbox, barbox). All those companies figured it out. Plus, my stuff shows "awaiting shipment" so the shipping company is not the problem, FFF actually packaging and sending appears is the problem.

Additionally, when I contacted customer service "they can't find me in the system." A few other Facebook folks commented account problems too. So many newer and similar subscription boxes out there... Highly DO NOT recommend FabFitFun. There's nothing Fab or Fun about terrible service.

If you go seasonal you are treated like you do not matter. I stopped going annual because after the first year,there is a lot of same items. I can't see paying for a yr, and it taking 4 by the time I actually WANT the boxes. I was so excited when I saw the choices. Wrong! By the time us seasonal can pick, most is gone but junk. Plus all the good stuff is in Category 1. So, after 1, I settled on items I would not normally buy. In what I actually wanted, didn't even meet cost of box. I would have done better in Home Sense. The add-ons? Nothing, nada, zlitch by the time seasonal had a chance. The prices weren't even that good. Never, ever again. To make matter worse. When asking when the box I paid for a month ago would ship, I was given one of those no answer answers. Not happy!

My Winter Box and Add-Ons shipments were lost after languishing in transit for over a month. Despite the order already being late, I was told the only solution would be to re-ship the order, minus the items that were no longer in stock (ugh), and I'd get them in another month. No rush shipping, no offer at resolution. After pressing them multiple times I was told I would receive a "mystery item" as compensation for the inconvenience. I asked to speak with a supervisor and was told one would call me back. I never received a call from the supervisor. My "mystery item" was apparently not in stock either, so I was "refunded" a whopping ZERO DOLLARS, and I still haven't received my replacement box. Overall, might be the worst customer service experience in recent memory.

I have been a customer for over a year. Had a hiccup with service last year, but customer service resolved well. However am currently on the phone with customer service about a current issue with shipping and I am asking for a refund of my winter box with add-ins and it has been insanely difficult. First, this is the 3rd rep I am talking to because my call has been dropped three times, second, I tried to initiate my issue via email almost a week ago and never got a response. Third, a box that was shipped on 11/23 and has had no movement since 11/27 and has no identified delivery date they are telling me I need to wait until 12/17 until they can process a full refund when I was told that they would process a full refund by the second rep I talked to before the call dropped. Now I'm asking to speak to a supervisor because it got to the point that this rep was speaking over me and telling me the same thing over and over again. I have requested a full refund multiple times on this call as well as cancellation of my subscription and all I am getting back is the same message that I should expect to receive my package on 12/17. I'm over this. Please do better.

I received my Winter Box and it has everything that I had requested. The Robe is so soft, the vanity mirror is awesome and just what I needed. The cutting boards are very handy. I have dry thick hair and the Hair Masque is wonderful. I got 2 extra things instead of 3 as it stated but they were items that I'll gift to my daughter in law. She loves scrunchies n has long hair. All of it was excellent even though I was one item short. This is my 2nd box and so far I've been delighted with everything.