FabFitFunReviews 4,325

My second box, didn't care for my first box tried again and went with the yearly subscription its good for me as I get to pick what I like, the add one are my fav

I've had my membership for a year now, and I really love this company. I get really excited when the spoilers come out, and I love the forum for getting to know people. I also follow FabFitFun's social media, and I follow their CEO Katie Kitchens on Instagram as well, and she makes the whole community feel so connected. It's more than just products, you are receiving a new experience. You may not always like what you get, but I've started using so many products because of FFF and I could not live without them. Their customer service is also really awesome, and they are always willing to work with you. If you are debating getting a subscription, try it out for one box, see how you feel. There are millions of coupon codes all over the internet!

I HAD a yearly subscription, but just cancelled it. While my cc was charged early Nov, and parcel supposedly shipped Nov. 16th, I have yet to receive it despite a tracking number & fff rep telling me it would be here the end of today. MULTIPLE chats and emails result in nothing more than BS, lies, and false platitudes. Call center based in the Philippines and they are provided a script that they never deviate from. Apparently the company is using drop ship companies (different ones all over the country) that handle the parcel before giving it to the USPS. It's not working. And there's no way to contact these drop ship companies directly. My tracking info has my package bouncing from a sorting facility, and my local PO. Calls to my local PO result in them telling me it's not there, and fff tells me its in transit, and around and around we go.

My Fall 2020 box was shipped with FedEx SMARTPOST which starts with FedEx and then it gets handed off to USPS. 2 weeks after it had shipped, it kept circling back daily from on SMARTPOST location to another and back and for 3 solid weeks and customer service would not do anything about it. USPS said it was lost. They finally shipped a replacement and two weeks later I received it (with alternate items as my original picks were not available) and no add ons. I was made whole 8 weeks later.

My Winter 2020 box left on 11/13 and arrived about an hour away on 11/23 where Pitney Bowes says they gave it to USPS--but after 4 calls to USPS they do not have it. It originally said delivery would be 11/25, then 11/30, them 12/6 and now no date and FFF won't process a replacement until 12/20 and it takes two weeks to process and then lord knows how long until I receive it--probably late January. USPS said that they don't think my box actually shipped and to contact their fraud department.

I hate seeing these videos with the overly enthusiastic influencers talking about their boxes which they did not pay for and were probably shipped express.
I have 3 more boxes as I renewed for another year in a week moment.
I have spent close to $3,000 in about two years with them and this is how they treat their loyal customers.
DISGUSTING!

Original post --> "I used to be an annual member a couple years ago, I really enjoyed it at that point. However I recently reactivated my account to see if I could catch the edit sale, it was over, so within 5 minutes i deactivated it. Apparently that doesnt matter, as soon as you activate your card gets processed and there is no going back. When I noticed the charge on my card I contacted FFF for help, they said there was nothing they could do, I couldn't even customize it - so now I'll likely get all the stuff people didn't want, without being able to choose anything myself. EXTREMELY disappointing. The person I chatted with was pleasant enough but it seems like they have to follow a script."

UPDATE - After leaving various reviews, another member of the FFF team contacted me and pulled some strings to make the overall experience better. I did not leave a poor review for that purpose, I honestly didn't even think they would be checking their reviews on these websites, but it is clear that they do care about their reputation. The last person to message me sounded way less automated - it was nice to deal with someone who didn't appear to be following a certain script

Not happy with your shipping partner Pitney Bowes. My package had a estimated delivery date of 11/23/20. Last tracking I can find is in Indiana at one of there partner facilities. Been there since 11/21/20. I did over $500 in add ons. I'm a annual subscriber. If this keeps up I will cancel and warn others. I did enjoy getting my boxes but now you have to wonder if they'll arrive. Looked at the BBB web site and they have 100s of complaints about Pitney Bowes and give the same generic copy paste answer to all complaints