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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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A lot of useless items in box. Not worth the money.
I love getting my boxes! The products are top notch, full size and I could never afford them at full price! It's like Christmas every time I open a FabFitFun box!
Hi April! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
I had an issue with a few of my products and as usual the team resolved the issue very quickly and friendly
Hi Tammie! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
Such amazing customer service and really quality items in the boxes. Would recommend to anyone!
Hi Ashley! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
I have LOVED every. Single. Item. I've received and used them all regularly. When I had an issue with a missing/stolen box, they were able to process a new order quickly & without any hassle. Excellent products & even better customer service!
One of the items on my add-ons was damaged and Zack took care of the situation and it is on its way to me. He was polite and knowledgeable. I was glad I didn't waste half my day on the computer. Keep up the great work Zack A.
Hi Yvette! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
Address change was fine, I figured out how to do it last night.
How do I go about getting the Spring box that was undeliverable because they tried sending to my old address?
Hi Helena! We're sorry to hear about your undeliverable box. We always strive to provide a satisfactory experience for our valued members. Our team will reach out to you shortly to further assist you with your spring box. If there's anything else that we can do, please let us know! We'd love to hear from you!
A 49.99 box turned out to cost $184! Wish it was explained better. When I was told I could customize the box, I thought I could order items appropriate for a 70 year old. Instead I ended up paying for items not needed.
I just want to say that had the add-ons that I purchased been labeled that they were shipped from another location with a sticker or in the description... I may not be as frustrated as I am today waiting almost a month for my item to get from Nevada to WI. I know delays happen. I get it. But at this point I have been more than patient. I can't even see where it is on the map!
Hi Michelle! We're so sad to hear about your experience! We always want to give our members a satisfactory experience. We apologize for the transit delays you are experiencing due to the current situation surrounding COVID-19. We’re keeping apprised of any transportation issues related to these ever-changing times. We can see that a member of our team was able to assist you! If there's anything else that we can do, please let us know! We'd love to hear from you!
Fabfitfun is just that! My daughter and I enjoy it so much. You don't have to just get it for yourself. This thing's you got make wonderful gifts! And I have looked at different items and they are definitely good quality and expensive. You really get a great deal with fabfitfun!
We're so thrilled to hear about your experience, Judy! We can't wait to share many more seasons with you! Xo
I was an annual subscriber and enjoyed the first couple of boxes. The last two were ‘meh'. I'd rather buy arm fulls of self selected junk from TJ Maxx than have someone curate things I will promptly toss in the garbage (cactus cup, really?).
The most annoying thing for me was how absolutely difficult FFF makes it on a customer trying to cancel their subscription. Not cool. I will never be back as a result of that alone.
Hi Michelle! Thank you for the review! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! We hope to have the opportunity to surpass your expectations in the future. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
FabFitFun invites subscribers to select which offerings in each season appeal to our personal style or sense of Fun to ensure that the surprise box is truly Fit for us!
Hi Dreya! We're loving this review! Thanks for taking the time to share your awesome experience! Xo
Overall my experience was good I got a reply right away with my concerns about one of my items and My questions were answered
Hi Stacy! We're so glad to hear about your lovely experience with our Customer Care team! Thanks for taking the time to leave a review! Xo
Nothing but good things to say! Products are amazing and the prices are fabulous! I love receiving my boxes it's like Christmas every season!
Hi Tia! We're so glad to hear that you are enjoying the products! We look forward to sharing more seasons with you in the future! Xo
I have never had any issues with the items that I receive but please fix your shipping issues! There is no way you should be making annuals/select wait over the 30 day window for shipping of boxes or add-ons.
Hi Laurie! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment. Please know that our processing timeframe for our Seasonal Boxes can take up to 1 month. You can refer to our FAQ (https://support.fabfitfun.com/hc/en-us/articles/360034415552#billing-shipping-schedule-0-0). If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
Experienced a problem at checkout and received fast, efficient and friendly assistance.
Hi Jackie! We're glad to hear that our Customer Care team was able to fully assist you! Thanks for sharing! Xo
I feel depending on what sales rep or CS person you get, you get different service or support. One CS person was going to give $7 credit for Jenni Kayne tray still not shipped to me where I heard other customers got $15 credit, FFF needs to give same credit to everyone. In addition, I got no communication or updates about status of the tray or when/if it will be shipped where other customers got an email update.
Hi Stephanie! We're sorry to hear that! We always want our members to have a seamless and wonderful experience with us and we're sad that we missed the mark for you! We had a look at your account and we can see that a member of our team was able to fully assist you. If there's anything else that we can do, feel free to reach back out to us! We'd love to hear from you!
When I first signed up for Fab Fit Fun it was great. I received great products. They changed their membership benefits allowing those who pay for the entire year at once to choose their products first. Unfortunately the pandemic changed our income dramatically. I am not in a position to change to an annual membership. Due to my tier of membership I receive the leftover inventory after many have chosen the best and most popular products. This is not why I signed up originally.
Hi Valerie! We're so sorry to hear about your disappointment! We always want our members to have a seamless and satisfactory experience with us! We hope to have the opportunity to surpass your expectations in the future. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
Very professional and helpful. Thank you! I appreciate your help to resolve this.
We're so happy to hear that we were able to help you, Linda! Thanks for taking the time to share your experience! Xo
I have never had a bad experience with Fab Fit Fun. Anytime I have called customer services or chatted, my needs, wants and issues have been resolved. They do listen and care about why you are experiencing what you are experiencing.
Hi Steffanie! Thank you for leaving a wonderful review! We're so happy to hear that our team was able to fully assist you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lolly! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!