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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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My box came with onlty 1 item. No damage to the box just looked like a simple mistake, were all human. And it was resolved within a few steps. I'll continue to tell people about fabfitfun and the great products.
My box was damaged and I emailed about it and the next day they got back to me.
Great customer server!
In my email, I asked if my Personal Survey was complete? When I selected Submit I got an error message. Was my survey complete?
Hi Margaret! Thank you for taking the time to write this amazing review! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! A member of our team has followed up with you directly via email. We'd love to hear from you!
I think I already have. You all are the best. Love my boxes.
Hi Shelly! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I guess I took a chance on FabFitFun, as reading all of the Facebook comments tells me more than enough about this company. My second box ever & it was never received at the shipping facility? And now... that I FINALLY reached out 20 days after receiving my tracking info... they tell me that you changed the contents in the Spring Box? What the heck? I was very much looking forward to a lot of the items in the box. Really hope my customizations are still available. Will decide if I'm keeping my subscription once (if ever) I receive my Spring Box. Customer service (jack) was great & just doing his job. I applaud him. As a company, do better.
We are so sorry to hear about your experience, Olivia! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! A member of our team has followed up with you directly via email. We'd love to hear from you!
I needed a refund and she researched my information and made it happen
Hi Karin! Thank you so much for taking the time to review, we are so happy to hear you had a great experience! Xo
I have one word to sum it up it was HORRIBLE! Talk about cheap I think they ran to the dollar store last min and threw the items in the box. I was so disappointed I wouldn't even pick out this stuff let alone pay 45 dollars for it talk about CHEAP! I'm never able to get in the app to choose my items so I think they just gave me the left overs 300 dollars worth I don't think so. I had paid for the year in advance because the first box I got was so good and worth it the last three where horrible think that's how they real you in. I will not be ordering from them ever I will attach photos so you can see how cheap they are I cant wait to see the next box I'm supposed to get. 1 plastic purple cactus cup 2. Journal 3. Make up pads 4. A watch it's not even cute and its really cheap looking. 5. Floppy flower hat 6. Dental floss they claim that coast 25 dollars who spends 25 dollars on flavored dental floss WTH 6. Flower earrings that big and I dont even those. GOOD LUCK PEOPLE my experience with FABFIT FUN WAS NOT FUN AT ALL! I I feel really ripped off. It killing me to give 1 star if I could it would be a BIG O. Also side note I reached out to them before I wrote this review they never responded to me.
We are so sorry to hear about your experience, Lisa! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! A member of our team has followed up with you directly via email. We'd love to hear from you!
Just cancelled my subscription after getting this Spring box. What a bunch of junk. Make-up pads made in China that were padded rounds of fake fur, I'm not sure if they were to take make up off or put it on - either way, junk. Hair clips that were cute but completely unusable to anyone with thicker hair, junk; a clear plastic make up organizer (?) that was 6 inches by 8 inches with tiny cubes - what am I going to organize in that? Junk. Flavored floss? WTF? Junk. And the packing cubes were the biggest junk of all - they were MAYBE 2 inches thick - what am I going to pack in these stupid things? One sweater? There is other junk - but these were the highlights. JUNK JUNK JUNK. DO NOT bother.
Hi Katie! Thank you for the review! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! We hope to have the opportunity to surpass your expectations in the future. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
I got my spring 21' box. What a joke, the pictures they used in customization made duffle bag and exercise ball much bigger than they are. The exercise ball is literally a standard size soccer ball. The Olivia bag is half the size of the picture. And 4 disposable makeup pads I can get at the dollar store.
If you haven't cancelled yet, don't waste another dime. There are far better subscriptions than this scam.
Hi Harry! Thank you for the review! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! We would like to help you further! A member of our management team has followed up with your directly.
The Fall and Winter Boxes were great. The Spring... another story. Not only were the selections subpar, but my order was also incorrect. I'm not sure if it's Covid or what, but they need to work on curating better selections and work on the output of their technology when it comes to fulfilling orders. The 2021 Summer Box may be my last one.
Hi there! Your membership is important to us and we absolutely want to make sure you have a great experience with us each and every season. We are disheartened to hear that you didn't love the selection of items for your Spring Box. The interests of our diverse member base vary which is why we invest so much into the Customization options we provide, so everyone can choose something they love. Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We appreciate your input as it helps us pick items for future boxes that our members will love! We look forward to surpassing your expectations in the future!
My issue was resolved and I am very happy with the service I received. My conversation record via (chat) online was even emailed to me... that's an awesome feature!
Was an Amazing experience had an issue with a product just sent a picture and I am being sent a replacement 1-2-3 easy
Hi Hannah! Thanks for writing a review! We are so happy that you have been fully assisted and that you get to discover new products with Fabfitfun! Xo
My first Winter Box was lovely... my Spring Box was filled with junk. As I had a hard time picking from the unimpressive selection offered, i was sent several products that are truly throwaways including: a plastic cactus shaped beverage holder with a straw, cosmetic puffs, furry slippers that are too big for a medium size, pretty barrettes that I have no use for.
Save your money.
Hi Lisa! Thank you for the review! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! We would like to help you further! A member of our management team has followed up with your directly.
I was unable to get into my account and check on my renewal subscription. My customer service representative Cesar, explained every step until I totally understood everything as well as helped me reset passwords. The wait on the phone was very brief and efficient. Super impressed with their customer service. Keep up the good performance!
Hi Shalana! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Has anyone else experienced this? The merchandise is crap! It's a shame if that's really the price they claim it to be. I received a bucket hat, make up pads, a net bag & a plastic cactus cup (for a 10 year old!). WOW! Also, they jumped the gun & renewed my subscription before my annual activation date. My activation date was March 16 & I had cancelled my subscription the month before. So what did I receive on March 3rd? This "stuff!" At first, they weren't going to reimburse me my yearly subscription fee, but finally did. I still had to pay for the box that they sent to me ahead of date. They should have refunded me the whole thing & ate the cost of the premature box. Funny thing is, they wanted to bribed me to keep my subscription with a cheap gift. LOL! I'm done! NOT WORTH THE MONEY ANY MORE!
Hi there! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
I received my spring box and was very happy with it. However I did order 2 Jose Eber products that I did not receive. I know on the description it is noted that it would be shipped directly from outside source. However, FFF is not able to find out an ETA of when customers will receive their items. They cannot even tell if it has been shipped at all. Doesn't make much sense to me.
Hi Diane! Thank you for leaving us a review! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. Add-ons begin to ship within a month from your successful billing date, if not sooner! An email notification will be sent once it ships out. If there's anything that we can do to turn your experience around, please let us know. We'd love to hear from you!
I had a question about something I ordered. I received a very nice email from Yna and she resolved the issue, and she was so pleasent!
We're so happy to hear this, Denise! Thanks for being an FFF Member! Xo
So far I have enjoyed most everything. If I receive something that's i don't love, I find someone who will love it. So good
We're so thrilled to hear how much you're enjoying the products, Sarah! We look forward to sharing more seasons with you in the future! Xo
Just enrolled in the annual subscription and was having technical issues with site when came to customizing box. Isaac was extremely helpful and understanding and emailed options and able to do so over the phone! So excited to get 1st box!
Thank you for such an amazing review, Charissa! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! We look forward to sharing more seasons with you in the future! Xo
Hi Judy! Thanks for taking the time to leave a review! We're glad we were able to assist you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heidi! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo