FabFitFunReviews 4,325

My 1st box was great but after that, everything starts going downhill. Every time I place an order for seasonal boxes, add ons, and any other sale, it takes forever to ship to my house. I still haven't received something from add ons and I contacted customer service at FFF, the reply was, "we don't normally give refunds but we will do it for you this one time." Really, you took my money but didn't send me the product so now you are being nice and refunding me? That has to be a joke, if I didn't get a refund or the product I paid for, that is considered fraud so it's so very nice of you to refund me. You've got to be kidding me, what a way to treat your customers that you are making money off of. I can't wait until my subscription is up so I can cancel. For those thinking about getting a box, DONT DO IT!

It takes your boxes entirely too long to arrive. I have several box-memberships and yours by far takes the longest -- consistently - pandemic or no. It also appears that you are now using subpar courier services (at least one) to deliver your slow arriving boxes. No customer service available to inquire about undelivered boxes. But, I do love most of the products.,. Once they arrive However, I can get them from other brands... quicker.

My biggest issue is I signed up for one box, and as I went through the process, I was asked if I wanted to upgrade to a years subscription. I decided I would. I went through my credit card statement and found out I had been charged for 5 boxes, instead of 4. Fff did refund the initial box, however they stated that in FAQ they address the issue I had. I think they should be more up front about this, it seems a bit underhanded. When my box arrived and I checked out the contents, I wish I had gone with my initial "one box" choice. I'm 61 years old, I don't have much use for daisy hair clips, or a cheap plastic cactus cup with straw, but that is just me.

Signed up as an annual member. First box, I was so excited. I even added close to $200 of add ons! Status updated on 2/17 that my box would ship soon. It's March 26th, I'm still waiting, and tracking number is just that... a number... no package has been picked up, nothing has changed. 6 chats and emails with customer service and nothing! Save your money!

I have always taken great joy with all of the aspects of my fab fit fun subscription. I am typically a patient person and understand the challenges and shipping out so many boxes to so many customers in several different countries. My box was really taking long this time, but I was being patient, but the. I was disappointed when I was sent an email for a spring edit sale encouraging me to purchase more items when my spring fab fit fun box had not yet even shipped. This was further disappointing after it went past the 30 days and then add on top of that I notification received today informing me one of my add-ons was sold out. I only ordered one shirt as an add-on in three different colours I can't tell which shirt isn't coming I still don't know customer service wasn't able to tell me, it doesn't even make any sense my order shipped on March 10 without this item why wasn't I notified at that time that I wouldn't be getting it.

I have encouraged many friends to subscribe, I have only written positive comments on social media posts and within the forum, I unbox my subscription every season on my YT channel, with so much enthusiasm that I know other people have used my code to purchase boxes. However I'm finding it hard to maintain my enthusiasm after all these little issues this spring.