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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Olive B was a huge help. I highly recommend her as a wonderful customer care rep. Thanks Olive
Hi DeāAnna! Thank you so much for the review! We are happy that we were able to help you resolve your concern! Xo
Quick to respond and super friendly. Was very helpful and super nice. It's great to have customer service that doesn't give someone the run around.
Hi Breleigh! Thank you for taking the time to share your feedback with us. We are glad we were able to meet your satisfaction! Xo
I got a mini box with my regular box, and it's filled with awesome goodies. It's been hard the last year, but these boxes help me with serotonin when I absolutely need it the most. It's quality, which seems to be missing in subscription boxes I have had in the past. It's also introduced me to things I didn't even know I needed, like daily sheet masking to boost my mood.
Hi Melanie! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Had a package go missing was able to reach out to customer service and they were very knowledgeable and they were able to help resolve the issue and resend my package
Hi Bex! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Great and so excited to get my box. Best customer service ever. Nice friendly service and resolved all my issues. Cant wait to get my box. So excited.
Hi Jacqueline! Thank you for taking the time to review! We are excited for you to receive your Spring Box! Xo
After countless emails stating I could customize my box with three items I finally gave in. After paying the site would not load and turns out it's because I customizations were closed for spring. It did not allow me the chance to select any items, but said my box was already selected. To top it off it didn't let me see not one thing that was going to be in the box when I hit the "view my box" option.
I always look forward to my fabfitfun box! It's been a high point during the pandemic. Great products and fun surprises!
Hi Deb! Thank you so much for your feedback! We're excited for you to receive your Spring items! Xo
Have recieved 3 boxes and love them. I always share with my girls because there is always so many fabulous items that we would never buy on our own.
Hi Denise! Thank you for taking the time to share your experience with us. We're so thrilled to hear that you loved your boxes! We hope you're enjoying the rest of your items! Xo
Not cool. Not worth it. Quick to take my money but Once they've got it, they are content to let my order sit in a wherehouse for a month before shipping anything.
Hi Cindy! We appreciate your feedback. Drop Ship items ship out directly from the retailer, not our warehouse as indicated on the product description in the sale. The processing timeframe for this order is within one month of successful billing. For more information about Drop Ship item, you can check our FAQ: https://support.fabfitfun.com/hc/en-us/articles/360043004751-What-is-a-Drop-Ship-item-?mobile_site=false
I have subscribed to a few quarterly boxes and FAB FIT AND FUN is by fart the best... they have the most helpful team working for them. There Customer Service is second to none! Thank you FAB FIT AND FUN!
Hi Alyssa! Thank you so much for the review! Itās important to us that our members have an exceptional experience. Thank you for being a part of the FFF family! Xo
Great customer service! I have always had great customer service with fabfitfun. The employees that I have encountered have been very helpful, polite and go out of their way to try to help you. I love the items that I have gotten from them. My friends that I have given gifts to from the things I bought there have been very happy. I love being a member of this club.
Hi Libbie! We're so happy to hear our team was able to help you! We hope you're enjoying your items! Thanks for sharing! Xo
I've been enjoying my fabfitfun boxes. It's like a gift to me from me every season
Hi Leeza! Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your boxes! Xo
I was very unhappy with the items in my box. I was not sent an email to pick my products. I was sent stuff that was just junk. Owen resolved the problem and offered me two products of my choice.
It was a good experience. I requested to have my subscription cancelled and I got a confirmation that it had be done
Hi Esther! Thank you for taking the time to review! We'd love to have you back in the FFF family if the time is ever right again in the future!
The care assistant gave me some options to help fix my issue. It worked.
Hi Cathy! We're glad to hear that you were fully assisted. Welcome to the FabFitFun Family! We're excited to share more seasons with you! Xo
Hi Ashton! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
They were the same type of items all the time. For the last three seasons I never recieved my box. I have to call and email Fabfitfun just to get another box. It happens every time. I order online a lot and I don't have trouble with any other business like this. I don't have time nor should I have to continue to beg for the items I have already paid for. They are very prompt to take your money!
Hi Hope! We appreciate your feedback. It is always a priority to provide a seamless experience to our members, and weāre sorry we fell short. If there's anything that we can do to turn your experience around, please let us know.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gloria! We are so happy to hear that! Thank you for being a part of the FFF family! Xo