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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Great, i just love the experience, he explain everything to me in a clear manner, solve my problem, offer me some options just love it
Hi Cheryl! Thank you so much for taking the time to leave a review! We're glad that you were thoroughly assisted and had a great experience! Xo
I left a review earlier today about how it's been a month since I was charged for my box and add ons and after all my complaints and chats no one can tell me when I'll receive my things or provide we with tracking. A few minutes ago I received a tracking number with 1 sponge coming my way. This sponge was one among several of my add ons. I received and email from FabFitFun customer care in response to my earlier review telling me that I have been sent a tracking number so I should be all set!
Hi Elizabeth! We are sorry to hear about your experience! A member of our team has followed-up with you directly. We look forward to assisting you!
I had an inoperable item received, was able to receive a fast and efficient response.
Hi Michelle! Thank you so much for the review! We are happy that we were able to help you resolve your concern! Xo
. I keep hearing and seeing on Youtube, Facebook, Instagram, how wonderful the customer service is.
They all say, just reach out and tell them your issue/problem and it gets easily and quickly resolved.
I live in Ontario Canada, and in all my 61 years have not seen better, or quicker customer service, both in action and response time.
Thank you again,
Kitty Griffith
Hi Kitty! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Angela was very helpful and pleasant! She was able to give me the information I needed.
Had a Mix up in Customization and Zarn the Rep Solved Everything!. I emailed on a Saturday and by Monday it was Resolved! Thanks Again FFF
Hi Dotty! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Thank you for resolving my issue, Jamie! You were very helpful in assessing the issue and processing the refund for my damaged product.
Hi Jessica! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
The experience was fine but the only trouble is my future orders were cancelled but I am receiving a box anyway
My call with fff was amazing! She was so helpful with any questions I had! I seriously feel like customer service is usually dreadful and this call showed me that isn't always the case! It is so nice to talk to someone who is kind and just makes you feel like you could ask anything and get the best answer possible!
Hi Courtney! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
My phone call was taken promptly and handled professionally and quickly
Hi Nicole! Thank you for this review! We're glad that you were fully assisted and had a great experience with our customer care! Xo
I had not been pleased with my last box. I work a lot so I had missed my window for choosing items. Choosing was done for me. I was not very pleased with some of the choices. I also do feel your company is geared toward younger females. Clare was nice and went the extra to try and make me happy. She was very kind.
I feel I need to decide if I want to stay with the boxes or not. You may decide if you want to offer some items to females over 40.
Hi Lisa! Thank you for this review. It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. If there's anything that we can do to turn your experience around, please let us know. We'd love to hear from you!
My Spring Box unfortunately didn't get delivered due to unknown reasons and so they sent a replacement right away. I received it within the 2 week timeline I was advised about, and actually came in very quickly!
Then, an item unfortunately had leaked on the entire bottle and through the packaging. I wrote to customer care right away and Adam C. Was super helpful and kind. He is sending a replacement item. Even though I haven't had much luck with this Spring Box, FFF and their amazing professional staff have been wonderful and providing me with a positive experience! Thank you so kindly!
Hi Janice! Thank you so much for this review! We're glad that you were fully assisted and had a great experience with our customer care. Xo
I was happy that they responded in such a timely manner and that I did not wait a couple days.
Hi Lori! Thank you so much for the review! We're happy that we were able to help you resolve your concern! Xo
I have been with fabfitfun for four years! This is the first issue I have had with a box. An item was accidentally provided Instead of the item I chose. They responded to my email within 12 hours (during the weekend) and are sending me the replacement. Very quick and courteous response. I love my boxes! It is always a great deal and the products are a great value!
Hi Ann! Thank you for taking the time to share your experience with us! We hope you're enjoying the rest of your items! Xo
I love FabFitFun and I am very excited to receive my next box and experience a whole year of seasonal products chosen just for me!
Hi Laura! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
I love getting the FFF boxes. I love both being able to make some customized choices and being surprised at the same time. The products have introduced me to new brands and are nice enough to gift to someone if I decide not to use something.
Hi Jamie! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Was dissatisfied with being excluded from a promotion as I had already joined. Was resolved and honoured after speaking with customer service.
Hi Nina! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
They took care of it quickly, by sending the item I didn't receive.
The other item that was out of stock, they sent me an email informing me and that they would refund it to my bank. I had to reach out for the refund to be reimbursed.
Hi Anita! We are sorry to hear about your experience! We know you must have been very excited to try it out! We hope you're enjoying the rest of your items!
Had I known that I'm paying for the product a month before it ever gets to my house I would have never ordered it and if it's not here by next week I'll dispute this this is terrible to have to wait this long
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roz! Thank you so much for taking the time to leave a review! We're glad that your issue has been resolved and had a great experience! Xo