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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I eas struggling with the instructions amd customer service was very patient and helpful!
Love FFF's 24/7 customer service. Packing for a flight and your bag breaks, stop the tears, customer service is there. Isaac was beyond knowledgeable, so efficient, and helpful.
Hi Joy! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Fabfit is the beat. Great products, amazing staff and they care about customers... just love everything about then..
Hi Carole! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Great helpful, resolved my challenge with friendly professional behavior.
Hi Bianca! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
Always love working with a business with great custimer service. They always resoove issues quickly and efficently. I am impressed!
Hi Ashley! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
I ordered my box and didn't have long to wait. I loved everything in it. Can't wait till the summer box.
Hi Janet! Thank you so much for leaving us a review! Can't wait to share more seasons with you! Xo
I canceled my subscription to fab fit and fun because after 2 years the products have gotten increasingly cheap and totally without any kind of personalization to me. The very 1st Box I ordered the editors Box was fabulous and I was really excited about the products and the thought that went into the curation of the Box.
Now I feel like they just Throw a bunch of random cheap items into a Box and mail it out it's more like mass production then personalization. And even the few customizations i could do. The choices were absolutely horrid it was like choosing the less cheap of the 2 items.
If there's something that I really want I'll look at the preview of the Box and there's enough people reselling all the stuff on resale websites. I'll get what I want without having to spend the $55 on a bunch of random stuff that doesn't really apply to me and that I would never use in the 1st place.
They say that if you buy the annual fee you can customize the whole Box. The only reason I got the Box was because I sort of liked the element of surprise and I heard such good things about the products in the Box that it was an absolute pleasure receiving my 1st Box.If the goal is for me to pick 8 of my own things to put in my Box I can go shopping myself and not have to pick products I probably wouldn't look at in the 1st place.
Hi Lori! We're really sad to hear about your disappointment with our Box. Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Amir was very helpful with my issue. He was polite and solved the problem quickly.
Hi Misty! Thank you so much for leaving us a review! We're glad that you were fully assisted and had a great experience! Xo
Good experience so for. I have only received the spring box so for and I am enjoying it.
Hi Christine! We are so happy to hear that! We can't wait for you to see what we have planned for the Summer box! Xo
Love the variety and fun things they have to offer. They provide a wide arange of awesome products useful for the home and personal care. Love.
Hi Diana! We are so happy to hear that! We look forward to many more seasons together! Xo
I've learned Fab Fit Fun has a website that once you have your payment and shipping info saved, you no longer have the option to "checkout" with items in your cart. Once a sale is over, you will be charged. No wiggle room to think about a purchase. And if you load your cart, be sure to remove items if you don't think you actually want to purchase.
Hi Valerie! As we noted on the site, FAQs, and email notifications, there is no checkout necessary for our sales. Any items that were in your cart when the sale closed will automatically be charged. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
https://support.fabfitfun.com/hc/en-us/articles/360035969251-What-are-Add-Ons-
I had a problem with a product and customer service solved immediately! Shin was so sweet about the would thing. Thank you
Hi Stephanie! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Very helpful, solved my problems, an was very good at his job
Hi Shirley! We are happy that you're pleased with the results and that we were able to help! Xo
I am still waiting. Jace sent an email saying he had submitted a report. I am not receiving emails anymore. I paid for 4 boxes only received 2 and now no emails
Hi Mary! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
I was concerned about a product and email them to ask about. Costumer cervice answered my email in less them an hr. Great costumer service.
Hi Edith! Thank you so much for your feedback! Thank you for being a part of the FFF family! Xo
I experienced a pleasant exchange with a person named Heart and she resolved my issue in a timely manner.
Hi Angela! We are happy that you're pleased with the results and that we were able to help! Xo
I've had numerous glitches & freezes w/computers, in the last week's -- as apparently, virtually everyone I have spoken to has also experienced, lately. My 1st fff box did not arrive w/my choices. AJ readily arranged to send out those chosen items, & answered all of my questions about normal procedures. Looking forward to my next box!
Hi Shelley! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
Super efficient and quick resolution to my issue with an item that never arrived.
Hi Ligia! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Nash answered my questions, cleared up any doubt I had about being an annual member
Hi Malissa! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had a billing issue with my account and my debit card, but customer service representative Rolly was able to come to my aid and fix it in under 5 minutes. Excellent customer care. I'd give him a 10 star review if it would let me!
Hi Margaret! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jackie! We are happy that you're pleased with the results and that we were able to help! Xo