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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Excellent customer service has always been a top priority for Fabfitfun! They have always helped me when I've needed assistance regarding a box or purchase or shipping. I am a lifelong customer. I've been an annual member for a while now and will continue to be one. Thanks so much FFF!
All my boxes have been great. I look forward to chosing items. I've gotten 2 boxes. I also shop the sales. Theres a variety. Love fabfitfun
Hi Karen! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
As stated previously, Clark was nice, informative, patient, helpful, and I'd like to get him each time I need to call FFF. It would be nice to have an extension for him.
Hi Delores! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I really appreciated Eunice helping me get my order together. She went above and beyond by calling me back and correcting my order.
Hi Larissa! We are happy that you're pleased with the results and that we were able to help! Xo
Usually, when you have to leave a message to ask a question, it takes at least a day to get an answer back. Not with fff. My question was answered in just a few minutes. It was accurate and personable. Just as I like it.
Hi Penny! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
I had an issue receiving my very first box (spring) from my new annual subscription. I waited almost 2 months before contacting support via chat as I knew there would be shipping delays due to Covid. Support confirmed the issue, had me reselect my choices and advised I should receive a new box in about 3 weeks, all in about 10 mins. Very satisfied with the outcome.
Hi Kirsten! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
My experience with one of the customer service representatives, Heart, was amazing. I asked for help in the live chat online and she very quickly helped me resolve my issue. However, we got disconnected online afterwards and she reached out via email to follow up and make sure I had succeeding in resolving the issue. I was very surprised by this level of customer care and it made my first experience with Fabfitfun as a new member very comforting.
Hi Janelle! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Missing an add on item from last box (fall) and only realized I still had not received it when waiting/watching for shipment of winter box. I selected the item to use as a gift so hadn't gave it much thought as I just expected it would show up like they usually do. So as I was doing inventory & looking out for incoming shipments, I decided to contact FFF. Mary told me to let them know within 2 weeks normally but that she would take care of it. While I may occasionally have an issue with a shipment FFF customer care ALWAYS makes it right upon first contact!
We appreciate the kind words and awesome review, Krysty! We look forward to many more seasons together! Xo
I had my question answered within and hour and in one email.
Hi Nicole We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I initially was going to cancel my subscription but decided to try one more year. Sadly my boxes are not cultivated as well as they used to be to my liking. I'm getting a lot of the same things again and again even with the customization options. Same products repeatedly. Also seems the number of customization and products have gone down in quality as well as the number of items. What happened?
Hi Teresa! Thank you for the review! Our team works hard to hand-pick the best products for our boxes each season however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future. If there’s anything we can do to make your experience better or bring you back, please feel free to contact our Customer Care Team at fff.me/care! We’d love to hear from you!
I was able to have my questions answered in a timely manner. Information was direct and helpful.
Hi Eleanor! It is always our intention to provide you the best experience and we are so happy to hear that you're a satisfied member. We are so happy to hear that your concern has been fully taken care of! Thanks for leaving a review! Xo
I love Fabfitfun! It is a wonderful service and gives you the opportunity to try things you may not think of trying. They offer quality products.
Hi Debra! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Well I had cancelled my membership before and I have not idea how it got reopened, I didn't do it. The spring box I got was full of junk. I don't wear scarves, never asked for a plastic cactus drink cup, felt like it was for a 12 year old. Never wear watches and that was the only thing of value. It looked like you all were just cleaning out a drawer and you put in the box and shipped. I was asked by Max if I had personalize it NO cause it was not suppose to be sent. I Had cancelled. You all need to up your game. The box was bad and there are so many other companies doing the same and killing it.
We are so sorry to hear about your experience, Teri! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! If there’s anything we can do to make your experience better or bring you back, please feel free to contact our Customer Care Team at fff.me/care! We’d love to hear from you!
Had a problem with a box item but it was sorted by there really helpful customer service team
Hi Jane! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I received items I don't remember ordering - I am new to this fun experience... I used 'Live Chat" and was happy with the experience and my issue was resolved to my satisfaction.
Hi Lyn! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had an issue with my spring box and a few items missing. I was so impressed by the way it was handled after I emailed customer service that although I cancelled my membership, I may just reinstate. The service was excellent!
Hi Siri! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
My subscription with FFF has helped get me through the quarantine of COVID19 as it provided a fun surprise through its subscription box service. I would highly recommend to anyone
Hi Thomas! Thank you so much for the review! We are so happy to hear you are loving your membership! We look forward to more seasons together! Xo
I like that I can call and also take care of my account
Hi Shiea! We are so happy to hear we were able to help you!
Eliza responded promptly to my email. She not only answered my question but fixed a problem I had with my app. She was friendly and knowledgeable and helpful. She is the best.
We appreciate the kind words and awesome review, Donns! We look forward to many more seasons together! Xo
I love my subscription to Fab Fit Fun! They offer a wide variety of products with great prices and lots of sales to shop. Anytime I've had an issue they were quick to let me make a return or an exchange. Their customer service is second to none! I love my seasonal boxes and they are always full of things I use!
This is just so sweet, Tami! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca! We are so happy to hear that! Thank you for being a part of the FFF family! Xo