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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Wonderful. Excellent. Efficient. Easy. Jimmy answered all my questions even though I had about a million. He was beyond helpful.
Even when things didn't go as planned with my order, it was fixed right away with amazing customer service.
100% recommend
The products are also amazing
Hi Amber! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
The first customer service representative was not helpful and did not offer resolution options for my issue (missing customization item). And he disconnected our call TWICE!
I finally called again and was helped by a more knowledgeable representative who was able to resolve my missing item quickly. Thankful for her help (Nona)
Hi Shelley! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
She was very efficient and responded very quickly and was personable!
Hi April! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I would actually use every item in my box. Customer service is excellent.
Hi Tamara! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Amazing products, great value, and the surprise of it all is so exciting! Would buy again.
Hi Kelly! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
Email correspondence regarding my Spring 2021 box. I sent one email and my issue was resolved within a couple of hours. I am very pleased!
Hi Kathleen! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Everything is great. I needed help with a box not showing up and they were able to help me right away
Hi Tiffany! We are happy that you're pleased with the results and that we were able to help! Have a great day! Xo
Happy & satisfied with the support & care Janna gave me. Not only did she explain she generally cared that I was unhappy with my delivery box
Hi Donna! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of!
I just asked a Question and it was Answered, not much I can say it was an Email. She did her job
Hi Kenia! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I've been with FFF for just over a year and I feel as though it's one of the best subscription boxes yet. I get quality name brand items for no name prices. The sales and Add-ons are amazing and there's something everyone. It's also tailored to your personal liking. Will be continuing my subscription for another year.
Hi Andrea! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I had a billing issue. On my end lol. The customer service dealt with my questions. I had a very quick response time. Very friendly and professional
Hi Jacquelin! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Had a few issues with the FFF site and have had to use customer care twice. Each time they have quickly resolved the issue and had positive, kind attitudes. My only recommendation is that they check their links before sending and make sure customers can actually track their packages from an email.
Hi Sarah! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
I love getting my FFF box. I really enjoy seeing what all I got. Sometime I would let you guys pick some of my stuff out and it was always good. Every person that text or email me was very nice and helpful. FFF seems like a nice company to work for.
Debbie Stegall
Hi Debbie! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I really enjoyed my boxes and looked forward to the next one
Hi Lisa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Fabfitfun was so helpful! The help was efficient, kind and greatly appreciated
Hi Kimberly! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
I was considering canceling my subscription to my Fab Fit Fun quarterly box to try something else but have reconsidered. The other day I made a purchase by mistake on the Fab Fit Fun App. Moments after my credit card was charged I went to the online chat and messaged with "Nana". I explained the situation and within minutes my credit card charge was reversed. Since I had such a helpful, efficient and just a great experience I will keep my subscription to the Fab Fit Fun quarterly boxes. I do like receiving the up and coming new trends I find each month in my box. Thank you.
Hi Cynthia! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I've been a subscriber for a few years. I enjoy getting surprised each month with a new box of quality Products.
Hi Brandi! Thank you for leaving us a great review! We're delighted to hear about your experience, and thank you for being such a loyal member! Xo
I've been a customer and my family and friends have been customers for some time. I got my mom and my three cousins and my niece to join. No I am greatly embarrassed as the service and products have just going downhill. Whether it be multiple orders that have been somehow forgotten and every time I order something that's in stock I get a notice weeks after saying sorry it's not available. I am Centennial member but both myself and all my family members already most of them have cancelled and I will not be renewing. I do not know what's going on but clearly no one cares about its customers and I'm sure the business is suffering for this seeing as it's all about the customers.
Hi Monique! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
Servicial servicio al clientele rapidos, me respondieron correo.
Hola Anisleydis! Muchas gracias por tus comentarios! ¡Estamos felices de que haya recibido una asistencia completa y haya tenido una excelente experiencia con nuestra atención al cliente! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debby! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo