FabFitFunReviews 4,325

I've had FitFabFun for several years. I decided to stop my subscription this year after deciding you can have only so many water bottles and blankets/shawls/scarves. Not to mention the crappy electronics (my daughter's charging lamp caught fire). Since telling them I wanted to cancel, and realizing I'm stuck until my subscription runs out with the most recent box, I waited. The last two boxes (after unsubscribing) have been pushed aside and forgotten about. The shipping label for the last box I received was printed two months before the box was shipped. After I complained they shipped it. The last box I'm stuck with had a label made in January. I've heard about the contents of boxes my daughter and friends received. When I contacted them they offered me a discount if I resubscribed. Then, 3 weeks later created a new label using a different shipping company. The go-to excuse is the effect on the mail system of covid-19. How that has any effect on when the package is taken to be shipped would be an interesting story.

I was promised that if the box did not get shipped by the end of the day today they would help me. When I saw that the tracking is still showing it waiting to go to the latest delivery service, and demanded a refund the response was that a shipping label created is the same as being shipped. I bought extras through their expensive add-ons, so I am out the $50 box cost, plus $98 in add-ons. Only order this box is you have expendable cash (I don't), because they don't care about the customer.

Had some issues with bulling and was going to stop my subscription. Your staff was very kind and assuring and even gave me a % off to stick around. I love FFF but not the forum when people are so rude and cant control them selves. I no longer go on the forums or comment. Im OK with that but I do miss out on a lot of other fun stuff and people. Just a shame. I love FFF however, due to expenses and the economy I may have to lay out for a year or so once my current subscription is done.

Signing up as new member, took survey which led to box choices. But it kept going and going and going, so I thought it was still doing the survey of it wanting me to make a choice out of 5 items, which is most like me or what would I choose out of those 5 options. I had no clue it was Add-Ons, for ADDITIONAL Items, no where did it say continue adding to your box. So when I noticed more charges to my credit card, I called a customer rep and she had me redo my choices of which 5 items I would like, BUT she did not cancel my previous order, although I explicitly told her I only wanted the BIG FabFitFun box ONLY. Now I have to pay to return your items back to your business which is unfair to make me pay for your customer service errors.

I am somewhat enjoying Fabfitfun.

Just wish there were more products that I actually want/need. Way too many options for skin care: moisturizers, etc. I have a skin care line I have been using for years, and am not interested in changing, so the plethora of skin care products is totally wasted on me. Also, some of the products are downright silly: I am looking at you, Lip Mask!

That being said, I love love love my Unhide L'il Marshmallow and my Lilly Pulitzer cups.