FabFitFunReviews 4,325

I don't leave reviews often, but during a time when customer service seems to be a thing of the past with too many businesses, I was shocked and beyond happy with the service I received from a FabFitFun customer service rep. I just didn't expect it considering I had contacted both Ipsy & BOXYCHARM about an issue within the last few months and it was evident they couldn't have cared less about what I was trying to tell them. Needless to say neither company resolved the issue I had. So that said, I am just very appreciative for the customer service I received from FabFitFun & was left with a really good feeling. Thanks a million Fab Fit Fun!

I ordered an item on 3/9/21 and was of course charged immediately - I have been waiting and waiting but it never arrived. When I chatted with Mary today she found that it was to be delivered from a 3rd but somehow my order was overlooked and never shipped. WHAT? You should have safe guards in place to make sure this doesn't happen. If I would not have called, you would have never notified me or refunded my money. Wondering if I'll ever order anything else from you.

I seen a picture on Instagram about a sneak peek item coming in the summer box, I signed into my FFF account, my stasis was listed as cancelled. I clicked on the link to customise the spring box, I knew my old credit card details were saved so I figured it was safe to continue scrolling through the options. The next thing I know, my husband calls to tell me a $300 transaction went on the credit card. When I looked back on my account status it showed it was active.
I never put my new credit card number on the site. I'm not sure how it happened. I contacted my credit card, they are investigating, in the meantime I've contacted customer care at FFF to get refunded but instead I was offered $20 toward future purchases and nobody is willing to reverse the subscription.
I never intended to resubscribe, I was only looking.

Because of all the issues with my choices/links not working upon sign up with a yearly subscription, as well as my bonus item not being sent you may want to consider:
1. Explains to customers that they need to use a pc (not phone) when signing up as some features don't work (as I was informed of later on through emails with representatives).
2. You only have a certain amount of time to make your choices when starting your account. When only my first choice was accepted and no matter what I did, I could not select the next choice and then I saw the timer, I came to the conclusion that maybe I had to wait to make another choice, which wasn't the case.
3. Have customers choose their initial customization and then pay. This way all of the issues I experienced could have been avoided. I would have seen that I was not getting what was expected or advertise before paying and make an informed decision as to whether or not to continue with and/or complete my membership. This would be a better business practice so as to make sure your customers feel like they are not getting taken advantage of.
4. Put out a video link or directions email to members before choice week begins to explain the step-by-step process of when/what to do. Like where to go online (link), what to expect (format, time limits, etc.), how to complete choices and what that looks like to customers, and how you finalize or know your done. This would be especially helpful to new customers that have not completed this process before.
I hope you find this information helpful as we move forward.
Best,
JK

Unfortunately, I was very disappointed to get my first box and have it be completely wrong. Not one product was what I ordered. I am hoping that this will be resolved and I will get the right products soon. Costumer care was very nice and assured me that everything would be taken care of. I am hoping to be updated with the status of the replacement box. I also hope steps will be taken to insure that this doesn't happen again. I would like my next review to be 5 starts!

I joined in the beginning of March and have yet to recieve my first box, 7 weeks later.
Twice boxes were delivered to an address other than mine. I have confirmed multiple times with FabFitFun that they have the correct address, yet their third party shipper tells me that the address they were given is something else.
FabFitFun customer service has tried to correct the issue, but as of yesterday the third party shipper still has the wrong address for the third attempt shipment.

The picture included shows the delivery at a house that is not mine.

I saw a TV commercial so I thought I would give it a try because they were offering a 40% off promo code. However, my credit card was charged the full amount and not the discounted price. This worried me greatly, but the customer service rep I spoke with via Chat assured me I would be refunded. I sure hope so because the only reason I signed up in the first place was because I was expecting to receive a discount on my first box. I hope the products they send are worth the frustration and headache of signing up and being charged incorrectly. I'm sure the products are worth it, but when you think you're going to be charged $32 and you see $53 charged instead, that puts a bad taste in your mouth. It made me want to cancel my membership even before receiving my first box. It makes me nervous about what other snafus I may experience considering the first initial step was less than desirable. Keeping my fingers crossed that the refund actually gets processed and that I don't experience any more "false advertising".

I have received 2 boxes, both disappointing. I am completely handicapped, very recently lost my husband to cancer, and have a special needs 12 year old son. I must be very watchful and frugal with our spending. I am NEVER able to spend anything on myself. I thought this could be a nice treat and distraction for myself. I saw the wonderful boxes all over social media and I was excited! The box arrived…. I was sadly disappointed. Both boxes contained mostly coupons, and I would've have to spend more money! I can't do that! I already spent more than I should on the box membership! I had no choice, but to end my membership.