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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Hoping to Get another chance to work with the AMAZING team! And to achieve this baby step into a new life.
One reason I like with FFF is that their customer service is great. Except one bad experience in 5 years, I would say that's nothing compare to others.
Hi WYQ! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I thought that I had signed up twice so I was charged the monthly fee and then upgraded and charge the annual fee so wasn't sure what I did Ha!
So I emailed in to just have the annual fee taken out since I hadn't received a box yet and the monthly fee refunded which she did well and then I wasn't sure about the boxes I was a little confused but she cleared that up as well very good customer service.
Hi Pam! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Customer service is the absolute easiest to deal with ever! Olive was super sweet and helpful!
Hi Melissa! We're so happy to hear that you were fully assisted by one of our Customer Care Representatives! We appreciate your feedback! Xo
Hi Susan! We definitely want to see that all your concerns are addressed. We can see here that a member of our team assisted you with this issue. Feel free to reach out to our Customer Care Team if you have any other questions!
I watched when celebrities on tv opened these boxes, It's nothing like what I get to chose or am given
I think the cactus cup was the deal breaker
Hi Claire! We appreciate your feedback. We're sad to hear that the items we curated for your box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Also, we can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Worked really well. Was given a refund because my product was damaged and there wasn't any more of my item left.
Hi Stacy! Thank you for taking the time to share your thoughts and feedback with us. We are happy that we were able to help you resolve your concern. Xo
I know i left a good review for fabfitfun, but my recent experience for my add on orders. It took me a month and 4 costumer representatives to finally resolve my add on order issue. It has been a month and no shipping update yet so i contacted them. And the rest is history after 4 costumer representatives lol
Hi Maxi! We are sorry to hear about your experience! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. If there's anything that we can do to turn your experience around, please feel free to reach out to our Customer Care Team. We'd love to hear from you!
Recently a box of add-ons arrived that were damaged. I opened a case via email and my issue was resolved within 30 minutes or so. My customer service rep Eva was awesome, quick to respond and took care of resolving my issue on the spot. I am a very happy customer!
Hi Caroline! We are happy that you're pleased with the results and that we were able to help! Xo
I realized I didn't receive my add-ons with my box and it was because my card did not go through (my error) luckily they were able to get mostly all the items I wanted some were out of stock and put the order through for me!
Hi Loraleah! We are so grateful for your review! We always want our members to be fully taken care of! Xo
When I did not receive two items from my order, I reached out to customer service and they responded quickly, offered me other products as the two items I had ordered were no longer available.
When the other products didn't appeal to me, I asked for a refund. They quickly processed my request.
I look forward to my seasonal box and all the products that are available to try
Hi Deborah! We're so happy to hear that you had the most exceptional experience! Thank you for being a part of the FFF family! Xo
Fabfitfun box has been wonderful, I'm excited for evey season to see what's next. Is a small gift for myself to get a box to open and use all the wonderful products some I give as gifts some I keep. Thanks
Hi Rose! We're glad to hear that you were fully taken care of! Thank you for your feedback! Xo
Customer service is professional and courteous. Quickly resolved my billing problem.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I looked forward to all the boxes. It was rare to get an item I did not like. I'm like a kid at Christmas opening the box.
We appreciate the kind words and awesome review, Lorna! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Very helpful and made me not want to cancel which I was considering
Hi Giselle! We are happy that you're pleased with the results and that we were able to help. We look forward to many more seasons together! Xo
Awesome! Lexi made it effortless, she was very precise and clear, kind, helpful and provided options on how to rectify the confusion.
Hi Carla! Thank you for taking the time to review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
We really enjoyed our FFF boxes! All of the products were great and we have enjoyed every item we received. I plan on renewing my subscription later when I can afford it!
Hi Theresa! Thank you for this sweet review! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
She helped me understand my credit and assured me other items were on the way!
Hi Carol! We're so happy to hear that you had the most exceptional experience! We are glad we were able to meet your satisfaction! Xo
I love the high end brands that I've never tried before and the small sizes are so perfect for traveling.
Hi Barbara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I contacted them about a few questions all in one chat and it was a one chat resolution. Thank you so much I can't wait to get my box :)
Hi Gabby! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind review! Xo