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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I was buying a Spring Box from the shop and wanted a customisation that didn't seem to be available. I started up live chat and got paired with Jazz. She helped give me other options to get my box customised to my liking. Incredibly helpful and I'm really looking forward to receiving it!
I posted a negative comment with my opinion on the Summer 2021 FFF box. It was met with push back from some members. However, a few offered helpful responses on how best to resolve my issue. There were a few that were in appropriate, with one particular member asking if I lived under a rock. The moderator chose to hide my post but left the responses in tact, including the ones that created more drama. I sent a note after receiving notification that my post was hidden if there was a way to just delete it and all responses, thereto. I received no feedback. After looking into it myself, I was told it could not be deleted but rather edited only after 30 minutes of it being posted. If the forum only supports positive statements on FFF, then that's what should be clearly conveyed to the forum members and this would not have happened. I did not take issue with the moderator removing my post but the unfairness that the person left the responses which were also negative.
Hi Ramona! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
Had an issue with my password. She was quick and efficient.
Hi Johanna! Thank you for this sweet review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
She was so patient, kind and helpful and I and I am very grateful!
Hi Colleen! Thank you for taking the time to review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I went to the web chat and Nicole answered every question I had even when we got disconnected and when I went back into the chat the person saw that I have been chatting with Nicole and got me back with her great service!
Hi Collette! We are so happy to hear that! We are happy that we were able to help you resolve your concern! Xo
I get so excited picking my items and waiting for them in the mail. It's like Christmas comes 4 times a year for me. Love everything in every box
Hi Jeannette! Thank you so much for your feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We look forward to many more seasons together! Xo
My spring box never arrived, and they never notified me that some of the items I had ordered were out of stock. So I had to look into it myself. This is the first time I have been disappointed with FabFitFun. Not a very happy camper here
Hi Brenda! We are sorry to hear about your experience! We know you must have been very excited to receive your Spring Box. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Very nice. Very helpful. Which I think is very important to have personable ppl helping.
We are so grateful for your review, Maxine! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I have a question about a missing item and was able to get the information about its arrival. The customer service e was helpful.
Hi Kristy! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Very informative. Unfortunately I cannot renew at this time.
I have an issue with Christophe Robin's cleansing volumizing paste in that it took out a lot har - more than usual. Very disappointed
Hi Yolanda! We're happy to hear that you were fully assisted. Thank you for your feedback! You are always welcome to rejoin when you're ready and we will always be thrilled to have you back anytime! Xo
I've had three boxes and two of those I had issues customizing. And unfortunately not even the FabFitFun rep could help me with items I wanted because they were sold out. I've decided to cancel my subscription to FabFitFun
Hi Judy! We're sad to hear that you're no longer part of the FFF Family. We always strive to provide enough inventory so that all members can pick their first choice item during customization, however, keep in mind that items, especially throwback items, are limited and only available while supplies last. If there's anything we can do to turn your experience around or bring you back, please let us know. A member of our Customer Care Team also sent you a message through email. We look forward to your response!
If you are an annual paying member, you get access to the product choices before anyone else. It doesn't really matter though because they ran out of two things I wanted within minutes of sending out the email to their members. I contacted support and was told they had indeed run out and they were so sorry. They should have enough products on hand. Especially, the first day of getting to choose what you want. Don't waste your money. Instead of it being a fun process, it's stressful and frustrating. I can't speak for anyone else. This is my own personal experience.
Hi Angela! We understand that your recent experience with us has not been the most ideal and we're so sorry about that. It looks like one of our Customer Care Team has assisted you through chat and email. We hope everything has been taken care of, but if there's anything else we can help you with, please don't hesitate to reach back out to us!
I wish it wasn't so expensive. I liked the items from my first box, but not worth a long term membership.
Hi Wendy! We always make sure that all items go through quality checks as we aim to provide our members with the best products, which is why we try to partner up with top-of-the-line brands each season and invest so much in customization. Also, our team continuously explores ways to improve our shipping while not incurring additional costs to our members. We appreciate your feedback and we'll be sure to take this into account. A member of our team has followed up with you through email. We look forward to assisting you!
I had used the web page previously but wanted to be able to use the app. After downloading it, it wanted a password. I didn't have one for the website. The app did not let me get one. I needed help.
Hi Carolyn! We want to make sure you are fully taken care of and we'd be glad to look into this further for you. A member of our team has followed up with you through email. We look forward to assisting you soon!
It too a customer service team a while but it was completed. I was able to finally log in and customize. Unfortunately my computer stopped working after a black out. So it was hard using an I phone.
Hi Yvonne! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our team! Feel free to reach out to our Customer Care Team if you have any other questions!
I have sent a total of 7 boxes. I feel it, safe to say, both me and the recipient have been more than pleased. Me, for the constant, impeccable service and the recipient, with all the regal, unique, products within each box! I have no one else, currently, I wish to send to... right now. When I do though, I know right where to go! Thank you!
Wow! We were blown away by your positive words, Frances! We really appreciate the time you took to write such a detailed review! Xo
Your products are getting mostly junkie and they're not as great as before, I am a long-time customer. Hope it gets better. I didn't order as much add ons as I've done previously in the past. Can you bring back more beauty products? Kate, thrive, matcha blackhead mask...
Hi Peggy! We appreciate your honest feedback and will let our team know your thoughts! Our team works hard to hand-pick the best products for our boxes each season. We hope to have the opportunity to surpass your expectations in the future!
Had trouble accessing the site. Now I will see if it works... hope it does. I just finished the add one now I want to customize the box and hope I can get to the site.
Hi Judith! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
There were only a few times I have had an issue and they were quick and efficient in solving the problem! I always love my boxes, even the one time I accidentally missed the customization. It was still a great box.
Woohoo! We always aim to provide everyone with the most satisfactory experience each season and we're happy to hear that you were fully taken care of! Thank you for your feedback! Xo
I appreciated hearing from FFF. I absolutely love my boxes and the add on sales. My only regret is that I didn't know about them earlier. I look forward to choosing my products and receiving them in the mail. I am one very satisfied customer!
Yay! Thank you for the wonderful feedback, Denise! We're happy to hear that you're enjoying your subscription! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shiona! We're so happy to hear that you had the most exceptional experience! We're excited for you to receive your Spring Box! Xo