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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I LOVE getting my FFFB! It's like Christmas 4 times a year. I have yet to receive a box that I don't totally love everything in it. I have done a few boxes and this is by far the most worth it. High-end products that are amazing and useful.
FFF has had several issues this year with lost packages, never shipped packages with just me? I have been a member for a few years and never had a problem until 2021. My daughter is a member as well and she has had no problems (FYI same address-I live with Stephanie & her family). Your customer service has been awesome, your shipping partners (FX, on Trac & DHL) have been the problem.
Hi Carolyn! Our team continuously tries to explore ways to improve our shipping while not incurring additional costs to our members, but we appreciate your feedback. We'll be sure to take them into account! Xo
Thank you for all the awesome things I've gotten over the years.
We are so grateful for your review, Kelly! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I absolutely love FFF, and I treat myself to the seasonal membership and I have always loved the products and if I have an only had one issue with a product but Cathy was very helpful with getting me a replacement.
Hi Sharon! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Excellent! Professional, personable and helpful! Resolved issue.
Wow, we were blown away by your positive words, Molly! We really appreciate the time you took to write a review! Xo
When things go right it's the best subscription ever. Unfortunately if things go wrong and they fail to send all your items, it's a nightmare trying to get what you paid for. But if everything goes ok, the value is unbelievable. It's like getting a huge box of gifts four times a year.
Hi Robert! Thank you for taking the time to share your thoughts and feedback with us. We appreciate this review and look forward to many more seasons together! Xo
Lett was amazing! She took care of my issue efficiently and immediately.
Hi Doreen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern. Xo
My box shipped but I never received it. I contacted them and within a day they started putting a new box together for me.
Hi Kim! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. We're excited for you to receive your box! Xo
I customized my box and did not receive the daisy tote that I had chosen. There was not a replacement for the item either.
Hi Emma! We're sad to hear that you haven't received the item you expected. A member of our team will be following up with you through email to make sure you are fully taken care of. Thank you for your feedback and we look forward to assisting you soon!
Very professional and nice loved the products going to miss them
Hi Claudia! Thank you for taking the time to share your thoughts and feedback with us. We look forward to working with you again in the future!
Had a problem with the website accepting a coupon I received...
I called customer service to explain... they were unable to get it to work either, so they added a "bundle" to my order!
Great customer service!
Looking forward to receiving my first shipment!
Hi Jane! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
My daughter gifted me with a year's membership for Mother's Day. I received my first Spring Box and love it. But since she gave the membership to me, I need an easy way to transfer it into my name so I can access and make my selections. I can use her email and password, but if I want to make a selection that costs additional money, then it goes on her credit card, and that limits me to not selecting anything other than standard package. This cannot be a unique problem, so how can this be transferred to my name, and have my credit card for future purchases.
Hi Patricia! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Cleared a few things up for me, I'm very pleased. I feel I'll have a better Experience now. I enjoyed it before but now I'll even enjoy it better thanks to the help I got today
Hi Debbie! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I've had 2 instances where I needed help to navigate the site (I am not what you call savvy). Each time I have had great customer service. Quick responses and immediate solutions. I love Fab Fit Fun. Not only do they deliver great products, their customer service is outstanding.
Yay! We appreciate your feedback and we're happy to hear that you were fully taken care of, Chrissy! Thanks for sharing! Xo
Love the products and I love that we now get to customize our boxes. You Guys Rock!
Woohoo! We're happy to hear that you love the items we've curated this season, Heather! Thank you for your feedback! Xo
I have been subscribing to FabFitFun for a while now and have never been disappointed! I stay checking the calendar to see when my next box will ship. They almost always exceed my expectations! The customers service is always quick, polite, and knowledgeable as well. I have been recommending this box to friends and family for years now and will continue to do so!
Hi Madison! We're happy to hear that you're enjoying your subscription! Thank you for the wonderful feedback! Xo
I love getting surprises in the mail, although now I customize my box. I always get so much value and fun out of my box. I've gotten to know some really great new products and I definitely recommend
Hi Liliana! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo
I was sadly going to end my annual membership with FFF this afternoon. The billing date wasn't going to work for me and I thought I would have to end my subscription completely. Nicki in customer service did a wonderful job in listening to my situation and offered excellent alternative options. She changed my billing date so I wouldn't lose my access and Annual gift perk. I am so thrilled to still be a member and have a box to look forward to! I LOVE FFF! Thank you!
Thank you for taking the time out to leave a review, Tzietel! We're so happy to hear that you had the most exceptional experience! Xo
I have received products and brands I might otherwise have never heard of and love them. Even items I don't use make great gifts!
Hi Jennifer! We are so excited to hear you've enjoyed all of your products with us! We appreciate this review and look forward to many more seasons together! Xo
Wonderful customer service with knowledgeable people.
Hi Amanda! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Woohoo! We're happy to hear you're enjoying your subscription, Sabrina! Thank you for the wonderful feedback! Xo