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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I didn't know that FFF automatically pulls out of your account when your VIP and was shocked and surprised to see that charge. Lol Their customer service handled the situation right away and put the money back into my account within 24 hours. Thank goodness!
Sheena was quick to respond to my issue and it was resolved quickly.
We are so grateful for your review, Staci! Thanks for sharing your feedback with us! Xo
Had issue with billing she was great and my minds at ease as I'm dealing with a death in the family she made it easier to deal with and moved my payment a week
Woohoo! Thank you for your feedback, Caryne! We're glad to hear that everything has been settled! Xo
My issue was resolved hassle - free and promptly! Thank you Fabfitfun!
Yay! We're happy to hear that you were fully taken care of! Thanks for sharing! Xo
I received a year subscription as a gift from my brother. Everything was going great until I as charged for next year with no warning, I do not have a subscription, I got this as a gift. So when I asked for the money to be refunded it was, and I was greatful, but they canceled my last box. Why? It was paid for. Now I have a "credit" on my account for a box that I cannot receive unless I sign up for next year? So my $50 credit sits there... no box and no way to get it unless I want to pay $150 for next year... just so bad, I was going to sign up again but this just rubs me the wrong way. I should be able to receive what has already been paid for. Like I said just super disappointed, beware when giving as a gift!... Edited response... After posting I see that FabFitFun changed my star rating and gave themselves a 5 out of 5... I chose 1 star because I couldn't choose zero. Posted picture below... WOW! Just wow! That's really sneaky! Updating again! I caught them and they changed it! What a company!
Hi Sami! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
I had an old account and they was able to help me resolve my old account.
Hi Regina! Thank you so much for your feedback! We're so happy to hear our team was able to help you! Xo
I was very disappointed with my last box and I just wanted to let them know and Amber was amazing. Excellent Customer Service and she actually refunded me for the box.
I was totally surprised with this and was not expecting this. Very, very happy with Customer Service.
Thank you
Hi Julie! Thank you for taking the time to share your thoughts and feedback with us. We're so happy to hear that you had the most exceptional experience! We hope to have the opportunity to surpass your expectations in the future!
Summer box product were not the best. Most of the things i don't use or already have
Hi Katherine! We appreciate your honest feedback and will let our team know your thoughts! A member of our team has followed up with you directly. We look forward to assisting you!
They were right on it and helped me out a lot, With all the other people that they were talking to everything happened very quickly!
Hi Jean! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern. Xo
Excellent and response was efficient and helpful. They always are customer centric and truly try to make the customer experience pleasant!
We appreciate the kind words and awesome review, Jen! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Eva was so helpful and I appreciate her time & patience she took with me.
Hi Kathy! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
I've only had to deal with customer service twice and both times my problems have been resolved
Yay! We always aim to provide our members with the most stream-lined experience each season. Thank you for your feedback, Jeanie! Xo
I was so excited to receive myb1st box. When it arrived... I was so disappointed. There were 4 items and 2 had no smell and the body wash burned when I used it to wash my hands. Needless to say I canceled my subscription.
Hi there! We appreciate your feedback. One of our Customer Care Representatives sent you an email regarding your concern. We look forward to assisting you soon!
I signed up for annual, I got seasonal. Had to be corrected. Then FFF said I would get 5 boxes instead of 4. I didn't want 5 boxes, I signed up for 4. FFF fixed that.
Then I did my customization and did not order a "refill" but I was charged for one. I kept it anyway and then cancelled the upcoming refill for next box. The next day in my email FFF said they were sorry to see me go and cancelled my subscription instead of cancelling the refill! I've had 2 chats in two days. Frustrated and thinking it's not worth all the hassle. My nieces and I do this together and it's supposed to be fun but I have these issues EVERY TIME.
Hi Arlene! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
Dawn was able to fix my issue and provide me a refund. Which I saw an email the same day. Great job Dawn.
I love FabFitFun and love the new changes.
Hi Charrie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Everything was great just waiting on my box! Customer service got back to me ASAP and was helpful.
Hi Brittany! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I wanted to buy a box subscription as a gift for my niece. The website does not have a gift option. I had to call customer service to send enter her address. It would be much more convenient to be able to do this right from the website.
Hi Kimberly! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
I love everything you offer. I ordered throw pillows and a lfor my home as well as a lunch box and some of the items didn't arrive. Matt was able to help me. Although the pillows and lunch box I ordered were sold out he was very nice and offered me a credit or a refund. I chose the credit because I'm sure I will be buying more. The boxes are great, the edit sales are great, and Matt made my day as a customer service representative. He is a great asset to your company.
Hi Shannon! Thank you for taking the time to review! We are so happy to hear you are loving your membership and we were able to help you resolve your concern! Xo
Love the box, the customization and the customer service
Hi Emily! Thank you for sharing! We appreciate your feedback! Xo
I signed up for FabFitFun after seeing some awesome stuff my friend was getting. Once I was enrolled, I wasn't sure about timing of customizations and sales. I did a live chat with a representative who was incredibly helpful, and took the time to answer all of my questions.
Yay! We're glad to hear that you've been fully taken care of, Helena! Thanks for sharing! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anna! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo