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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Customer service representative was excellent. Concerned with order but Lexus fixed my concerns immediately.
I love the fabfitfun boxes. I always look forward to receiving mine, I have never had a box I wasn't excited about. I also love that the customer care is just a moment away if you reach out on the sites chat. They are helpful friendly and very efficient. Love your brand.
Hi Kelsey! Thanks for the sweet review! We're glad to hear you're enjoying your subscription! Xo
Hi Donna! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I recently had a whole in one of my products In shipment my issue got resolved quickly and they're sending me a new one. I've only had one other problem in my boxes in four years and they always reply quickly and resolve. Great customer service. Thanks
Hi Sherri! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had an issue with a delivery never showing up. The delivery company couldn't tell me what happened, so I reached out to FabFitFun. Jack was amazing! He was quick to respond and help me resolve my issue. They were out of two of my picks, but I was offered a wide arrange of other options to pick from. It is nice to finally deal with a company that cares about their customers!
Yay! We're happy that you were fully taken care of, Nicole! Thanks for sharing! Xo
I had an issue with receiving my Summer 2021 box, and not only did they fix it, but they went above and beyond to make it up to me. The chat feature is so great, and the reps I have chatted with have been friendly and helpful. Thank you FFF!
Hi Heather! Thank you for this sweet review! We're glad to hear you were fully assisted! Xo
I received my summer box and was confused about items inside. I tried online chat for assistance because I have a stutter/stammer and typing faster than speaking, but I kept getting disconnected so I called. The customer service representative I got, Jessica, was amazing! She listened patiently…without trying to finish my sentences, which is much appreciated!…and she cleared up my confusion.
Woohoo! We're happy to hear that you were fully taken care of, Clarice! Thanks for sharing! Xo
Awesome experience as usual they are very nice to call me back
Hi Judi! We're happy to hear you were fully assisted! Thanks for the feedback! Xo
I received the PMD beauty cleanser and after 4 uses it stopped turning on. I switched batteries and still couldn't get it to turn on. Janna in customer service helped me and a replacement was shipped w in 4 days. Appreciate the fast response.
Hi Linda! Thank you so much for your feedback! We're happy to hear you were fully assisted! Xo
I was excited to open my box when I got home from work, only to instantly realize the packing slip had another customer's name on it. I then realized that the items in the box were different from what I had chosen. In further examination of the outside of the box, I realized that the box had two shipping labels - one with my address on one side of the box, and the other with the address of the correct customer on the other side of the box. So my box was shown as being delivered, but it was someone else's box. I immediately called customer service (they could make it easier to locate the number on the site, though), and spoke with Gelie, who was amazing. She apologized immediately, confirmed all the information, confirmed that all my selections were still available and arranged for my box to be reshipped, as well as the customer's box that was sitting on my dining room table. She then told me that I could keep the other box, since the error had been theirs. I was impressed with how quickly Gelie solved the issue and how apologetic and helpful she was. Two thumbs up for FFF customer service!
Hi Anne! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I've had subscription boxes before but none have impressed me like FabFitFun. It's happened a few times where 1 of the items I can customize is worth more than the box. Customer service was quick and efficient when one of the items I customized didn't show. Upgrading to an annual membership for sure
Hi Ericka! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I am so pleased with the customer service. I was looking at items on the add on sale. I never realized that I didn't remove them from my cart. When I saw that I was charged close to 200.00 I was so confused. I sent a note to customer service. It took very little time to get a response. I was so happy that I was told that I would be credited the amount that I was charged.
Hi Natalie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Can't add what advertisements shows to your bag. May be you guys should allow customization first to customers and then bill them for the first time. So that they know what they are getting before getting billed. It saves time for customer and csr both
Also, before signing up it showed it will get first box free but I was fully charged and didn't get any discount as stated. Waste of my 3 hours! Never recommending.
Hi Navneet! We post spoilers every season to give everyone the chance to preview the items featured in our seasonal boxes before customizing, however, since Customization is an exclusive perk for FFF members, it can only be accessed after purchasing the box. It looks like you've been fully assisted by a member of our team. If there's anything else we can help you with, please let u know!
Costumer service rocks! Anytime I have had an issue they always resolve it and u never have to wait. U start a chat with someone and they respond immediately
Woohoo! Thanks for the feedback, Melissa! We're happy to hear you were fully assisted! Xo
I enjoy this subscription box so much for too many reasons to list, but besides the great fun products, I just wanted to point out their customer service is above any other company I have had to deal with. Thank you for valuing your customers.
Hi Jessica! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Love these boxes and more so I appreciate how kind the people in customer service are. You don't find many companies who have kind and understanding customer service reps.
I love the products as well.
Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Yes, I was disappointed that one of my items arrived damaged but Zed responded immediately and made the process of getting a replacement sent out so easy.
Hi Susan! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
This is the second time by box is marked delivered and it is not here. When this happened last time, I waited the 5 days and it still never came. I am now having to do it AGAIN! I'm waiting for my fall box and if this happens again I will be canceling my subscription which is a shame. Your delivery handler is having you lose customers. You guys should really ask for picture proof of delivery. This is very frustrating.
Hi Noelle! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Customer service is great! They answer right away and you get to talk to an actual person which is nice.
Hi Erin! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
One of the flute glasses was chipped, was not able to replace but customer service will send me a little gift for the inconvenience.
Hi Gayle! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diane! Thank you for taking the time to review! We're happy to hear you were fully assisted! Xo