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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I had an issue with my order and contacted the customer service team for help. They were quick, helpful and went above and beyond to help me.
I enjoy most of the items I receive in my Fabfitfun boxes. Any time I use customer service I get immediate helpful responses. I look forward to the products I will receive and I appreciate that Fabfitfun is a conscientious life style box.
Yay! Thanks for this sweet review, Stephanie! Xo
I was sent 2 types of kitchen utensils in my summer box after I had put on my survey I had no interest in kitchen stuff. Lex at fabfitfun customer service fixed this within 3 minutes. He was nice, courteous, efficient and helpful beyond expectations. Great job.
Woohoo! We're happy to hear that you were fully taken care of, Christina! Thanks for sharing! Xo
The last 2 boxes have been boring and cheap or unusable product. I have chosen to cancel because my budget is tight and if I'm not enjoying product it's not worth my money spent
Hi Jannelle! We're sad to hear that you're no longer part of the FFF Family. We always work hard to introduce members to new brands and exciting products each season in hopes of delighting all customers. We appreciate your input and we look forward to surpassing your expectations in the future!
One of the items in my summer box was incorrect. I contacted FabFitFun online and the matter was resolved in no time at all. The customer care assistant was extremely courteous and efficient. A really good experience.
Yay! We're so happy to hear that you're fully taken care of, Sheila! Thanks for sharing! Xo
I haven't gotten my box yet and was concerned, since the amount was deducted from my account, but Sophia answered my question and put my mind at ease. She was very helpful and so nice.
Hi Jo Ann! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
My summer box was missing an item. Within 24 hours of emailing someone got back to me and they are sending me a replacement!
Hi Tammy! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Their customer service was amazing! I think my box was accidentally delivered to a neighbor. But they were super helpful in helping me to get another box sent out and resolve my address issue!
Hi Margaux! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I love FFF. I recently purchased an item and the wrong item color was shipped to me. Of course, I was disappointed. But, when I reached out to customer service, my problem was resolved immediately and without any further effort! I am such a pleased and happy customer!
Hi Susan! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Recently, I got my seasonal box and an item was missing. Contacting customer service was easy and the issue was resolved fast. Also, the boxes have always been a great value with items I love.
Hi Stasi! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
FedEx "left package at front door" of my post office, and was stated as delivered. However, I never received it. I contacted FFF, and "Jack" resolved my problem quickly and professionally. The customer service is yet another reason why I LOVE FABFITFUN! They reissued my box and my extra purchases and add-ons. Thanks FABFITFUN! I love you guys!
Hi Lisa! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I'm not saying they are bad, I had a great experience with customer service. Being overseas and part of the military, subscription boxes are fun when you are far away from home! I know it seems silly but it's true! The reason for a three star is because they are the only box that does not ship to me. They did offer it with me paying for shipping I just find it weird they ship to AP and not AE. I've only heard good things guess I'm just booty hurt! Enjoy your boxes!
Hi Sarah! Thank you for taking the time to share your thoughts and feedback with us. We will be sure to make an announcement if we expand our shipping! Stay tuned!
I love all of the options that are given. I just can't decide which ones I want! Lol
Yay! We're so happy to hear that you love the items we've curated this season! Thanks for sharing! Xo
Fab Fit Fun is an amazing service especially for Moms who don't have the ability or time to spend hours shopping. It's my guilty pleasure, I have an annual membership because it gives me something to look forward to each season. And sometimes I even forget that I have a box coming my way, so when it arrives with all the goodies inside, I feel like a kid on Christmas Morning!
HI Muamera! Thanks for this sweet review! We're glad to hear that you're enjoying your subscription! Xo
I have been a member for FFF for 2 years…. It's so much fun, I love the product selection and the discounts they have……
And the customer service is excellent…. My last box had two products that leaked all over the box and customer service replaced the soiled products immediately….
Thank you B
Yay! We're happy to hear that you were fully taken care of! Thanks for sharing! Xo
Enjoyed the experience with my granddaughter so it was special!
We are so happy to hear that, Andrea! Thank you for being a part of the FFF family! Xo
I've never had a bad experience! Love love love my box and customer service
Hi Chandler! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
I have always had top notch customer service from every employee interaction. Keep up the awesome work!
Hi Kari! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo
When I first started out getting this box everything that came was wonderful but I found over time things started feeling cheap. I was not able to access my account and I was getting thing that I had no use for and that didn't pertain to me at all. I stopped for this reason.
Hi Kim! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Awesome customer service & wonderful response if there is any questions
Yay! Thank you for the great feedback, Dawn! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! We're happy to hear that you were immediately assisted, Misty! Thanks for the feedback! Xo