FabFitFunReviews 4,325

I was concerned about the lack of movement in my shipment for almost 2 weeks and that only my 6 customized picks are showing up as in my box on the FFF app. Leonard guaranteed me that my box will arrive and have more than just my 6 customizations.

I had issue with my order. I order pmd when it arrived it was not working. I was worried what I am going to do now.he not only guide me but also order new one for me really great full such a good customer service fabfitfun has.
Thankyou

Frank was very understanding and accommodating. He clearly explained shipping dates.

I've been a FFF subscriber for more than two years. The products are always fun, useful and varied. I've contacted Customer Service twice in those two years, and I had very good experiences both times. My issues were resolved quickly. I highly recommend this subscription service!

I am not happy that my credit card was charged when I did not authorize it. I did not customize the summer box because I did not want one. I did not realize that even though I did not customize that you would still charge me and put a box together for me without knowing what I would want. I still have not received my credit on my account. I decided that I would cancel my membership because I do not like this practice.

Fab Fit Fun always goes above and beyond to make things right. I was missing items so they sent out the new item and gave me a credit. They were out of an item I ordered so they substituted it. I didn't like what the sent. They gave me a credit and sent the item of my choice. Great customer service!

FabFitFun has wonderful products at a great price and the customer service is great

I paid the full membership to have my package arrive early.

I've been a Fab Fit Fun customer for several years now. This was the first time my box contained a broken item and a missing item. I emailed FFF and got a response in less than 30 minutes, and my broken and missed items are already in the process of being shipped too me!

I had a broken item in my box and let customer service know and the response time was insane on a holiday weekend within mins. And all was taken care of and I don't have to worry about looking for another email n replying.

Even though I am able to customize my box, it's still so thrilling to get it because I forget what I choose by the time I receive it.
I can't wait for the next box!

I reached out to fabfitfun customer service and received a response and confirmation that my item was to be replaced and sent out to me.

Sandy was very quick to get back to me and sent very sweet messages to me like enjoy the summer I can't remember them but kept me on the positive side of things. I was feeling frustrated that I missed the choosing time frame of picking my items. Thank you Sandy for all that you did for me!
Sincerely
Missy

It took three emails and two chats to finally find someone who actually helped me. But Wayne was the bomb. She was kind, professional, and rectified the situation.

Great customer service. Helped me in a timely Manor. Answered my question immediately.

They have excellent customer service. Very professional and quick response.

Great idea, could make a wonderful gift for someone - and for yourself! Very polite and efficient staff too!

Very knowledgeable and understanding to my problem