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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Need more help The reason I came up with this is because of the reason that the box came damaged and taped all over the place.And I do need my second box to come in as far as the first one that came in it was missing pieces
It is fun to open the box. My husband looks forward to seeing the things in my box, and the boxed products are a great value! I live in a small town so this opens my world to new items.
Hi Glenda! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Cesar is the best FFF customer service representative. He is professional, helpful, kind. You can hear his smile on the phone like he really enjoy's his job. What a breath of fresh air! I absolutely recommend FFF, they have great product's and variety. There is a lot of beauty and health subscription boxes out there. But, if customer service is your main priority, get this one!
Hi Collette! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We look forward to sharing more seasons with you! Xo
Costumer service was excellent, easy and professional. I sent an email and my problem was resolved very quickly. Very happy with my care.
Hi Christianna! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I love this box and customer service is great as well!
Hi Chelsea! Thank you for taking the time to review! Xo
I didn't get the email to customize my summer box. Was so disappointed because there was one item I was really hoping to get. Emailed customer service and they are sending it as an additional item for me. Also helped tell me how to be sure I don't miss customization deadline again
Hi Susan! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I love getting these boxes! They are little gifts to my self through out the year. Because sometimes we forget to do things for ourselves and Fabfitfun is a great treat. Every now and then the products selection aren't that great but over all still enjoy getting them.
Hi Candice! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I had an item missing from my box. I was informed that I will receive the item in a few days.
Hi Kristine! We always want our members to receive their items complete and we're sorry that this was not the case. We hope everything has been taken care of, but if there's anything else we can help you with, feel free to contact our Customer Care Team anytime! Xo
Fabfitfun does have issues sometimes but I'm happy with the refund of my item. This issues seemed like a manufacturing quality control and labeling issue. Fabfitfun did not catch it on their end.
I always can find value beyond the $50 cost of the box and love full box customization. There are usually so many items I want in each category that I pay for extra choices.
I would not subscribe to this box if I couldn't customize. There are usually several things I'm not interested in and would not want my box to be chosen by Fabfitfun.
Hi Rebecca! Thanks for the wonderful feedback! Our team is continuously exploring ways to improve our shipping. We'll be sure to take your input into account! Xo
I have only had 2 times that I've had issues with my products and each time when I reached out the problem was immediately solved and made correct. The customer service agents are always kind and knowledgeable and helpful. I really enjoy receiving this shipment!
Yay! Thanks for the sweet review, Jessica! We're so happy to hear that you're enjoying your subscription! Xo
Helpful and resolution by sending correct items. Quick response.
Woohoo! We're happy that you were fully assisted, Kathleen! Thanks for the review! Xo
Even when I do not customize my box I'm always happy with what I get. My box is always the perfect size, and my box is always full of delicious surprises. I really love my box and so does everybody else. That's what she said. ;)
Hi Annamarie! Thank you so much for your feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Aly was great. Very helpful and what a sweet young lady. I wish every customer service rep was as nice. Maybe we could clone her! Everything was great.
Hi Janice! Thank you so much for your feedback! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Thanks for the help! Nice work! Very sweet girl! Thanks for all of your help.
Hi Marsha! We're so happy to hear that you had the most exceptional experience! Xo
I had an issue with my order so I contacted customer care and their response time and genuine need to want to help me was something I was not expecting. I really thought I was going to get the brush off. Very impressed.
Hi Vane! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I spoke with Tessa who helped me change my shipping address and issued a new box. What a gem!
Hi Gabriella! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
This box is very nice you get a lot of great stuff in there and its easy to cancel at anytime if you need to for personal reasons.
Hi Gabrielle! Thank you for taking the time to review! Xo
Highly recommend FabFitFun! Absolutely loved the summer box and when I had a damaged product due to shipping, it was completely and efficiently resolved! Thank you. Great company and great products!
Hi Cathie! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
The fabfitfun boxes are great love the stuff i get. I just switch jobs and cant get them right now but they are great
Hi Melinda! Thank you so much for your feedback! We are so happy to hear you are loving your membership! Xo
Hi Andi! Thank you for this sweet review! We are happy that we were able to help you resolve your concern! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!