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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I ordered a one time box and they automatically enrolled me in a subscription service. The second box they sent did not have very good products at all! I called them to discuss and they were not helpful. Would not subscribe again.
Never disappoints and there sales within the season boxes are amazing
Hi Sarahy! We are so happy you're loving the items this season. Thanks for the review! Xo
I received a defective item and I emailed them, mainly to just let them know, and they responded very quickly. The wonderful customer service rep told me she issued a replacement and was so kind! I really enjoyed the interaction between us. I loved FabFitFun before but this made me really happy with the company overall.
Hi Clarissa! Thanks for your feedback. We are happy that we were able to help you resolve your concern! Xo
Ellen was wonderful. She answered all of my questions and helped me promptly
Hi Cailey! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
Fab fit fun, goes way beyond than just a box of goodies. With the changing seasons, we get a new box to pick and I genuinely look forward to getting my boxes it's a morale booster. And the products are always so impressive and so good, the annual subscription more than pays for itself in the 1st box. Customer service is amazing, it's just a fantastic lifestyle experience all wrapped up into a cool funky box, which I save, and repurpose!
Hi Michelle! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Max was very helpful and quickly resolved the issue. Thanks Max! Great customer service
Hi Laura! Thank you for this sweet review! We are happy that you're pleased with the results and that we were able to help! Xo
My issue was resolved quickly and easily! Thank you so much!
Hi Christy! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I reached out via live chat regarding an issue with my purchase. The chat feature was really easy to use, including uploading images. Customer service was fast, friendly and very accommodating to my issue. I'm really pleased with the level of service. Really great!
Hi Anna! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Leonard resolved my issue quickly and efficiently! I appreciate the prompt response!
Thank you so much for your feedback, Tammy! We are happy that we were able to help you resolve your concern! Xo
The agent listened to what I was telling her and took care of the issue.
Yay! We are glad to hear that you had an amazing Customer Service experience, Christie! We appreciate you leaving us a review! Xo
I contacted FabFitFun through chat because I purchased a one year subscription and I had a discount code that I applied but it did show up on my receipt and my card was also charged the full price. I chatted with Lyn. She was very friendly and kind and took care of the issue very quickly. My card was refunded the full amount and recharged with the correct amount on the same day! Great customer service!
Hi Julie! We are truly happy to hear that you were fully taken care of. Thanks for the review! Xo
I thought I would give fabfitfun another chance and enrolled in a annual membership. From the start I was diaspointed as I found I could buy the same products on Amazon. My summer box was to contain an item I chose. This item was recalled by them and was substituted with an item I did not want. In the end it didn't matter because I didn't get my box as it was "returned to shipper" twice! I strongly dislike this company
Hi Emily! This is not the type of experience we want you to have. Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you!
I asked a lot of questions and she never seemed bothered by what I was asking
Hi Tayisha! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
So somehow my email was put in wrong ( I'm sure I did it wrong). I hadn't received a confirmation and couldn't figure it out. Ninx took my call and was able to figure it out. Even though I didn't know what had happened. She resolved my issue and did it very professionally y and quickly. I know this sounds strange but she sounded like she was smiling the whole time while helping me. I will not hesitate to recommend this service. And by the way I was dreading this call because I wasn't sure what was wrong and she made it very simple. Thank you so much.
We appreciate the kind words and awesome review, Daw! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Some body hacked into my account & ordered stuff in my name by creating a different email address that wasn't mine?& she fixed my problem & is refunding my money. Thank you very much.
Hi Loretta! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Amazing! Great customer service. Jack replied back each given moment cared for my concern promptly he replied.
Hi Joselyn! We are so happy to hear that! We appreciate this review and look forward to many more seasons together! Xo
Just checking if my hat was going to show up anytime soon. I got my replacement order in, after ontrac lost it. Except for my fedora hat. Remy checked and said they would send me one in the next week. Thanks
Hi Kathy! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern! Xo
So excited to get my box. I messed up during my yearly subscription and customer care responded to my email quickly. She was great!
Hi Lisa! Thank you so much for your feedback! We're excited for you to receive your Summer items! Xo
I recently received a box that didn't include half of my customizations. I reached out via email and received not only a prompt response and apology BUT the items I customized will be coming my way in the next 2 weeks! Lately, I've had some unfortunate and unpleasant custom service experiences that have left a bad taste in my mouth and even had me leave 2 services because of it.
It's so nice to know that FabFitFun isn't one of them! You all made my day!
Hi Amy! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I've gotten 3 boxes so far. In each box I have found a new favorite item, or even a few favorites. These are quality items that I could never have afforded to purchase at retail. Kind of like Christmas X 4.
Hi Lisa! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nidhi! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!