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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I haven't received my box yet but when I checked on it. It was taken care of with no problem. Great service!
Was charged for something I wasn't suppose to have been but when I contacted customer service they took care of it immediately! Everyone was so helpful and friendly and I appreciate that so much! Just another reason I am a returning customer
Hi Melissa! Thank you for taking the time to review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Get some new items. Quit doing the same ones. Don't give out.
Hi Charlene! We're really sad to hear about your disappointment with our products. You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We hope to have the opportunity to surpass your expectations in the future!
It takes a really long time for me to get my box every time. But that's not a FabFitFun issue. My boxes have been good.
Hi April! Thank you for taking the time to share your thoughts and feedback with us. All boxes will ship up to one month of successful billing! We are working on getting boxes out as quickly and efficiently as possible so you can enjoy your items. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
Through some kind of shipping problem, my box arrived a little late. After receiving it, I got an email saying my box was on the way. I emailed FFF and Christian said I could keep the second box as an apology for the confusion. Couldn't ask for a better answer than that!
Hi Meredith! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had a small issue with one of my boxes but it was handled in all the best ways possible! They went above and beyond to make sure I was happy!
Hi Ashley! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Very helpful in finding my missing ideas and said that they would be sent to me in a few weeks. Thank you
Hi Dorothy! Thank you for taking the time out to leave a review! Xo
Always something new and pretty! Today a package came with a broken item. Super sad, but called them up and got refunded with no issues(just wanted a picture of broken earring) I am glad they have people who answer the phones for help.
Hi Momo! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern! Xo
I wasn't sure about using a company like this but glad I did the product I received was well packed high quality at an affordable price. I can't wait to get my next box.
Hi Zina! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
FFF. I've been a member over a year. Today I would say DO NOT JOIN. A year ago I would say it was great.
My last box was thrown together like a bunch of junk. Some is very cheap(claiming ticket price to be much higher). I bought an eyelash curler at the dollar store that works better than the one I got at FFF.
Today, I am waiting for a box that I pre-picked over two months ago. The items I picked have run out of stock because it has taken so long to ship. This causes the items you've picked to be replaced with other things that You probably do not want. Shipping and customer service is AWFUL.
So if you join- be prepared for these hiccups— and READ THE RETURN POLICY:-)
Hi Suzanne! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
The products I have receivers are geared towards a very young crowd. Nothing is a products that I would ever use on a regular basis. Hoping for a better box next time but not convinced this is worth the money.
Hi Christine! We're really sad to hear about your disappointment with our products! You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We hope to have the opportunity to surpass your expectations in the future!
Excellent customer service with a positive spirit and efficient results
Hi Robert! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Thank you for this sweet review, Jill! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I had a few issues and the support I got was prompt and went over and above I recommend to anyone thinking about getting subscription defo better support than other sub boxes
Hi Carolann! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Fun fun fun fun I love getting the boxes in the mail every season they are so nice everything inside I keep almost and when you pay for the year upfront you get a discount.
Thanks for the sweet review, Sally! We're glad to hear that you love our seasonal boxes! Xo
I didn't like what I had to choose from. I'm a home body. The thing I had to choose from where not for me. And when I filled out the questionnaire to get to know me better. I couldn't even read my answers, I was just guessing
Hi Kerri! We appreciate your honest feedback and will let our team know your thoughts! Please feel free to reach out to our Customer Care Team if there’s anything we can do to make your experience better!
I received the wrong items in my box and the customer support team was so great! Someone answered right away and placed a ticket, they got back to my emails right away and was able send out the correct items in my box. I'm really impressed!
We are happy that you had an exceptional Customer Service experience, Kayla! Xo
My summer box never arrived. Once I let FFF know, they shipped a replacement within 24 hours, no questions asked.
Thank you for taking the time out to leave a review, Lydia! We are happy that we were able to help! Xo
Hi Sharon! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Had no use for the previous box! They added some extra things that weren't a fit like the leave in conditioner and it was hard for me navigate the box in time. They put a mascara in my box that was old and it smelled rancid.
Hi Kei! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Catherine! Thank you so much for your feedback! We're excited for you to receive your Summer items! Xo