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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Not sure if it happened? Would like some type of confirmation.
I have reached out many times regarding questions, my FFF box, or an issue. Every person has been polite, efficient, and prompt. This is very rare for a company dealing with so many customers. They have always answered my questions or resolved an issue to my satisfaction.
Hi Andrea! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
The FabFitFun boxes are perfect as gifts or make the very best treats for yourself! The highest quality products fill each one.
Hi Barbara! Thank you for taking the time out to leave a review! We are so happy to hear you are loving your membership! Xo
I ordered something in error and they reversed the order promptly with no trouble at all. I'm looking foward to receiving my first box
Hi Farrah, thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
The agent was beyond helpful, knowledgeable, and friendly. She was quick to respond and thoroughly answered all of my questions. She gave me extra info that was very useful. She was an excellent representative of her company!
Thank you for this sweet review, Bailey! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Just trying to have some semblance of
Understanding, why misplaced items that were not sent in my second installment (had to make a $190. Difference in payment to FFF which I'm aware but had to to cut back extensively from original order at the outset... was way more than 300 USD ( had to cut back extensfully because of my hospitalization, dollar amt USD didn't know when Id! Coming back to gather and make funds available to cover over 250 to 300 USD original price... would not be able to cover that I was, well, at home now, trying to recuperate... sent amt to box number 2 ( second amt of products. Revised Amt after all this was the 190 I was charged and paid for then my second box... was sent
"Thankyou so much!"! The things that involve the majority of my heart ( whomevers), the wholeness of my heart and matter to me eternally, are my son!,
Third associate was able to acknowledge my time in the last weeks. Were dealt in the hospital (Niagara Health Sciences) second box (without original actual box) was delivered while I was hospitalized until recently... which is reason why I'm rectifying it
Being older and not wanting to being around, fact of life right? Way to go Clem! You have my heart forever!... family and friends of Clem... What He'd like!. Did not receive the Lip wrap mask, the PINK lil marshmallow blanket, the lipsetter dual lipstick and liner, sleep bundle,
Hi Cheryl! We appreciate your review. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I had a question and I got an answer in less than an hour. Very clear and concise. I was impressed.
Hi Maria! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I have not had good luck or itshas not been a good experience with the service the last 2 boxes were problems and I was not impressed with the spring box at all, Ive yet to recieve the summer box and was told 3 different shipping dates and still no box is of today. Ive never been able to get on the site after many emails and changing my passwords. Its not been the greatest experience.
Hi Donna! We're sad to hear that you still haven't received your Summer order! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Hi there! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
It took a month to get my first box. I ordered a 100$ worth of addons, and they weren't with my box. Contacted customer service, and was told they weren't processed with my box and would take a few more weeks to receive them. So, my summer items wouldn't be here til summer was almost over. Definitely not a good first impression.
Hi Arlena! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I was treated well. And I was able to get the answers to my questions. I'm very happy with the solution
Hi Katy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I loved the customer service. Always very personable. Fast in returning my messages. I believe my problem is fixed, I will be sure in winter that's when they said my winter box from last winter would be fixed.
Hi Christine! Thank you for taking the time out to leave a review! We're glad to hear you had a great experience with us! Xo
Hi Mary! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I love fabfitfun. Nice products price is not outrageous.
We're happy you're loving the items, Angela! Thanks for the review! Xo
Needed explanation of charges which happened. Why more is needed before I can submit IDK
Hi Angela! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I am so impressed with FabFitFun. They have all the extras that I need to make life great. I also appreciate that they support female entrepreneurs with their product line selection.
Thanks for the review, Justine! We're happy you're enjoying your FabFitFun items and we can't wait to show you what we have in store for the upcoming seasons! Xo
They are super helpful. The best cs team hands down
Thank you for taking the time out to leave a review, Surakshya! Your feedback means a lot to the entire team and glad to hear you had an exceptional experience with our Customer Care! We look forward to sharing more seasons with you! Xo
The boxes are amazing and I get to fully customize them. I already have 5 new fave products that I can't live without & I've only received 2 boxes so far. I'm so excited for the next one!
Hi Jessica! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
My issue was taken care of he looked up my account and fixed my order
Hi Yanira! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I've been a member since fall of 2019, I love the products that Fabfitfun offers, I do go a lil crazy on they're sales sometimes but honestly who wouldn't? Lol. The prices are cost efficient and I enjoy getting my boxes.
*If I have a question or concern and have to call customer service the reps are always very helpful and polite and meet my needs!
Hi Melissa! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy! One of our Customer Care Representatives sent you an email regarding your concern. We look forward to assisting you soon!