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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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My experience was just wonderful very friendly and knew her or his job very well.
This would have been my second box only it seems to never actually arrive. I reached out both times when I received a shipping notice and tracking number yet it never seemed to leave the shipper. Each time I am quickly shushed but still not product. Getting crankier by the day. It seemed like a fun way to try new things and there are what appear to be interesting products to buy at a reduced price as well. Would be even more fun to actually get them. I have been told that the shipper could not scan my label. Only I had already reached out 3 weeks prior and been told they checked the order and all was good. The order would be leaving the shipper that week. Here I sit...
Hi Kristin! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Complete resolution with prompt credit towards my account. Thank you!
Hi Shelly! Thank you for taking the time to review! Xo
I had an ad on a product that never arrived and they fully refunded me for it. I also had a bottle of shower gel that broke open inside my box and they sent me a new one to replace it. They are very efficient in returning emails and very helpful in resolving any issue I've experienced. I also love their products.
Hi Amber! Thank you for taking the time to review! We are happy that you're fully taken care of! Xo
My experience over all was good, it's just my box did not arrived and it was marked delivered but it's not. I know it's not Fabfitfun faults, but I know they can help me solve this problem.
Hi Jocelyn! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I was so upset when I saw my box was delivered but I never saw it. The delivery person even took a picture of it in front of my door. I was on vacation and the day after it was delivered I came back and the package was gone. I called customer service and Dante did not hesitate to issue me a new box. He even went through all the options to let me customize. I really thought I was going to be out of that money and was so disappointed. Made my day knowing that I have a box to look forward to coming my way! Thanks :)
Hi Chelsea! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Accidentally trashed my email with my tracking#. The next day Shin had it. AWESOME
Thank you so much for your feedback, Carolann! We are happy that we were able to help you resolve your concern! Xo
Bren is the one I talked to and she resolved my problem perfectly.
Thanks for the review, Suzanne! Xo
Very helpful and informative. Amazing customer service
Thank you for taking the time out to leave a review, Mallory! Xo
Hi Renee! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I have a very nice experience... thank you the lady was very nice and helpful... she understood what I needed to do
Hi Elena! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I just have to say that I am so happy to be a FabFitFun subscriber for the past year and a half!
Over time, I have had a few issues that have come up and EVERY single time, they have been resolved quickly and painlessly by the FabFitFun team. I wish that there were more companies out there that were as dedicated to their customers as FabFitFun!
Thank you for all that you do... I am so very grateful!
Hi Tracy! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Actually the best customer service experience I've had in a long time. Very efficient.
Thank you so much for your feedback, Jessica! We are happy that we were able to help you resolve your concern! Xo
Had a problem with my tracking number for my order. She worked diligently until she could track it.
We're happy that we were able to help you resolve your concern, Lillian! Can't wait for you to receive your products! Xo
After communicating with FabFitFun my issue with my box being stolen cause it was delivered to the incorrect location. Jack their representative quickly issued me a new one. So grateful since these boxes have been a great quarterly experience especially during Covid!
Hi Karen! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
I was missing an item from my summer box, I emailed fabfitfun customer service and they responded right away. A person named Adi helped me resolved my issue and is sending me my missing item. Fabfitfun has great customer service, professional and prompt.
Hi Aroa! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo!
Love this experience. So much fun!
Great items and variety
Can't wait for my next boxes
Woohoo! We are happy that you are enjoying your items. We appreciate you leaving us a review! Xo
Customer service is quick, responsive, and always fixes the issue. No cliffhangers, just solutions. Quickly.
Hi Ashley! We are glad that your concerns are fully taken care of. Thanks for leaving a review! Xo
I have been a long time customer and my Summer Box was in the same place for two weeks. I reached out about the problem and Angela off the customer care team handled the situation immediately. She sent a replacement box and credited $15 to my FFF account. Customer Service is about being professional but kind. It's about helping out the customer and not making it feel like we have to jump through hoops to get an answer. It was a breath of fresh air.
I give them a 10/10 always
Hi Halle! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I have been a member at fabfitfun for a few years now and always look forward to their boxes. I did not receive my summer box, even though it said it was delivered. They helped me resolve the issue quickly.
Hi Katie! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo