FabFitFunReviews 4,325

I've had many monthly subscription, but the customer service for FFF has the absolute BEST. 110% recommend.

I would give this company zero stars if possible. I had a terrible experience trying to figure out their website and what they were offering me. I had a $60 gift card from my daughter, which she paid for with good money! But their site would not allow me to use any other promos (i. E. first box free when signing up for an annual membership) because you're only allowed to use one promo code, and my gift card was considered a promo code. That is crazy! They got their money but I couldn't get any of the perks other new members get because I was using a gift card. I haven't even gotten my box of products yet but I will cancel as soon as I've used up all my gift card. Also, be careful what month you sign up in. If you sign up closer to their shipment date, you have way less choices for customizing your box then you would have had you signed up a month or two earlier because items are already sold out. Anyway, the customer service chat people I worked with were good and solved my multiple problems but it took me two hours of working with them to get everything worked out. And I never did get the new member perk of a free box, so I'm now a 2nd class "seasonal" member, and pay more than annual members for my boxes and get less choices when customizing my boxes.

After 3 years of purchasing 4 boxes per year plus add-one, my box appears to have been lost in shipping. No tracking activity in 4 days. But I have to wat until no tracking activity for 14 days! I would think 5 days would be reasonable since there are 5 days in a business week. No possibility for a refund, and with the add-ones I spent over $100 on this box. Some of the adding were specifically for vacation. Waiting for 2 weeks for a replacement to be sent will mean that I won't have it in time for vacation, or nearly 1/2 the summer for that matter. I've been so loyal to this company and thought they were kinder than this. How selfish to be so dismissive of a customer's needs. So I am very disappointed, both in their lack of trustworthiness and that I'll never be getting another FabFitFun box after buying so many and recommending them multiple times on my IG account.

I was not pleased with our last box (summer). For the one item I wanted and selected I received an email saying "Unfortunately, it has come to our attention that some of the Business and Pleasure Co Cooler Bags that we received do not meet our quality control standards. This product will be removed from your original box customization and we will be sending you a different product that we hope you love". I can't say I loved it. I picked a cooler and was sent exercise bands. If I had wanted the bands in the first place I would have selected them. I would have liked something different than what was already being offered or maybe another cooler option since there was one being offered in the summer sale. The $25 credit was a nice gesture. I also for the first time had major issues with the site. I had selected several items that after I saved my order for my summer box and went back a few days later to see if there was anything I changed my mind about or wanted to add to my box. The issue was there had been several changes made to my basket. For example, I had selected the sunscreen, right shirt, and babble bar bead kit, several of these items were gifts for my daughter for her 12th birthday. There was no way to get them back on the screen.