FabFitFunReviews 4,325

Sent a message regarding a promotion I wanted added to my order and they took care of it.

I purchased a year-long gift subscription for my friend. It has been a nightmare. After two totally wrong orders, I tried to cancel. I was told it was cancelled. The third box arrived for my friend-it wasn't customized because I told them to cancel... and wrote to them again. Finally they told me it was cancelled for next year... I couldn't cancel an annual subscription beforehand. My friend has been trying to customize this last box but each time she does, it comes back with my order in it... they have our emails mixed up and I have tried to fix it... and spent hours and hours on live chat. Each time I am told it's fixed... then my friend opens her account to customize... and it contains my order. I continue to give the info... and it continues to be wrong. Over and over. Everyone's very nice, but it's been totally wrong. Just now it appears to be correct... I can only hope. I have been a FFF customer for three years... two very good... and one very bad. I am so disappointed. I was trying to give a gift... but it's been nothing but a hassle for the entire year.

I missed putting in the coupon code to receive a mystery bundle when I reinstated my membership. I used the customer service chat on the website and the person I spoke with took care of it right away for me and told me I would be getting the bundle that comes with reinstatement separately from my order but it would be here for sure. I also received a follow-up from FFF letting me know it was on its way as well. Just an all-around wonderful company to work with, I love being a member.

I missed the deadline by a day due to a family situation. Although I was allowed to choose from the 6 available categories I have found that as a preferred customer it has been increasingly difficult to find available items. I have been a preferred customer for the past few years but feel like it's a race to get items chosen before they are gone. Preferred items disappear within a few hours of being made available. My being unable to choose anything extra after missing the deadline by a few hours was frustrating to say the least. I have loved being a member of FabFitFun but am sad to leave because of these difficulties. I thought that COVID was responsible for the decrease in product availability, however, it has seemed to continue. Supply versus demand? Please let me know if things improve. For now I am sad to leave. ThankYou for your fine service to this point. Sincerely- Kate Larson.

I was so pleased that I got above and beyond excellent, efficient and effective assistance from Dante at FabFitFun. He answered my questions by confirming what was in my cart. I decided to add an additional item while we reviewed and he assisted me with that, as well.
I used to subscribe to Birchbox and IPSY. I became very frustrated when I felt there was no truly accessible means to resolve issues. I did not even get my April box from IPSY, was charged and they NEVER offered to replace it. I was appalled. I am in contrast, SO PLEASED with FabFitFun. The products are quality and the opportunity to buy additional items for up to 73% off is AWESOME! Thank you, FabFitFun! And thank you, Dante, for awesome customer service!