FabFitFunReviews 4,325

I called Customer Service because I was worried that none of my customizations, build your box, add-ons or refills had went through. Alexa instantly calmed me down. I was so worried because it has been my experience that after a sale my money is taken out of my account as soon as the sale closes. Alexa explained that yes that is how it works after just a sale. But that it will be 2 days before the money comes out of my account when it is also customization. I felt really silly. I've been a member now for over a year. But Alexa didn't just assure me that everything was fine with my order, she also made me feel like I was more than just a customer. We laughed together and it was overall a very good experience. THANK YOU ALEXA. Thank You FabFitFun

I had an issue with a couple missing items in previous boxes but they always sent replacements straight away but because I am in the UK the replacement took an extra 2-3weeks to come so I contacted customer service in advance of my fall box to try and raise the issue so they could make a note and try and prevent it this time and the customer service person Leanelle was really friendly and kind and assured me the information was passed on to the right team and offered a couple mystery gifts as an apology for the past boxes, such a breath of fresh air from other companies that don't care once they have your money

I went in on the first day of customization and selected my options, and when I went back to verify over the weekend saw that my number one customization was "sold out" When it wasn't sold out when I selected it. It really pissed me off. So much so, that I am thinking about canceling my annual membership before the year end after this fall box ships. The options are really getting crappy nearly all of them are make up related or facial creams and you can only have so many of those. Thanks

I have been a seasonal member for 2 yrs so I saw that if u upgraded to an annual membership and used code upgrademe u got a mystery bundle worth $135 so I figured now was a good time to do it. As a seasonal member alot of the items were sold out by the time the customizations opened for us well guess what there was alot of items that were already sold out in only 3 days fabfitfun said they try to have enough inventory by the amount of shoppers they bye but I don't think that's the case. I am very disappointed right now and I'm considering canceling my membership all together

I paid for the Annual subscription and I made sure to be online at 9am PT. I got my box picked out and it didn't go through. They said that they were having issues with the site. So, after 6 times trying to do my box and it not going through, the stuff I wanted was nolonger in stock. This was my first box. I got emails saying to do my box and a text also. Nothing worked. I finally got an email and Doris said she would give me 10 dollars for a add on. So, this has been a terrible experience from the get go. I'll be cancelling now.

Overall my experience with fff has been awful. This company is not one I would recommend to anyone. The best experience I had all year was upon canceling my membership. The young woman that helped me was very pleasant and friendly. Too bad this hadn't been the experience all along.