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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I really liked the subscription and the staff is very nice a d helpful.
Yay! We're happy that you're loving the FFF items, Mandy! So excited for you to receive your favorites this Fall season! Xo
I was able to get answers to my question in a helpful friendly and efficient manner
Hi Gerarda! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
I absolutely love these boxes! Sometimes there are repeats, but I have found some amazing new accessories, brands, and make up from these boxes. I will forget I have one coming and then I have a gift for myself at the door. Thank you fabfitfun for putting an amazing gift together for all of us!
Hi Dana! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Loved everything. Boxes were always fun and exciting to get
Hi Malissa! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
Pleasant and helpful. Hope I don't get charge on my credit card
Hi Margaret! Thank you for taking the time out to leave a review! We always want our members to be fully taken care of! Xo
She was very helpful with my problem! Loved and appreciated her help.
Hi Janet! Thank you for taking the time to review! Xo
Fast, efficient, happy with end results. I will be referring others to your website. I look forward to my special customized boxes every season. Thank you FabFitFun!
Hi Danielle! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Clare was friendly, quick, and efficient! She answered all of my questions in a timely, conscientious manner.
Hi KS! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Hi Shawn! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I canceled my annual subscription because the quality and choices of products had diminished. I felt like some boxes were just company's old trash. FFF wouldn't let me delete my credit card. I thought I was safe because it said: Unsubscribed. I still received a box that cost $50. It was the WORST subscription box I've ever received. It included socks, a small box containing 1 can of alcohol-free Heineken, a charcoal mask I can't use because I have sensitive skin, a crummy tube of lip gloss, and a few other things I'd never use. The "highlight" was a toothbrush that uses batteries and charcoal to whiten teeth. I can't use that because of the charcoal. It was awful.
Hi Dana! We are sorry to hear about your experience! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
My problem was addressed very quickly and super friendly! Thanks Philip!
Hi Cheryl! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Call about a mistake with my customization
And the product
Meg was able to change it for me
Hi Nancy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I've been a customer for a few years I would be staying with you guys but I'm in a financial crisis. If I'm able too in the next year I will come back.
Hi Kathy! Thank you for taking the time out to leave a review! We'd love to have you back in the FFF family if the time is ever right again in the future!
I love every single item I've received since I started over a year ago Great customer service as well!
Hi Janine! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
Whenever I have an issue I know I can count on FFF to come to my rescue. Where else can you pay only $25.00 a season and get full size products worth way more than that!
Hi Rachel! We are so happy to hear that! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I did like some of the items in the packages but I didn't think it was worth the price. I was extremely upset when they renewed my annual membership one month early, without notice. They should have sent out an email to inform me that my renewal date was approaching. I had to contact Customer Service Chat to cancel & get a refund. They did do as I had requested, but they should have sent an email to me notifying me about renewal. Had they done that, I would have renewed.
Hi Christine! We're sorry for the inconvenience you've experienced! Since we auto-renew there is not a notice that is sent out, however, you can always check on your account when your renewal season is!
Once again I was not notified of customization. This is getting old. I love the boxes when I can customize, but there is not one thing I like in the box being sent to me. I will not renew my subscription.
Hi Dianne! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!
I had not enough funds in Canadian dollars fogot was American funds so they helped me keep my annual box and took money out within 2days could say enough about this company always puts costumer first.
Thank you so much for your feedback, Melissa! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Peach understood my issue. She resolved my request quickly and efficiently.
Thank you for this sweet review, Barbara! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We definitely enjoy having you as a member, Araceli! Thanks for the feedback! Xo