On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
So many options and to customize all your stuff makes it more awesome
He help me to add my treatme code to change my subscription to annual.
We're happy that you had been fully taken care of, Mary! We appreciate your review! Xo
Jade was great! I had a laugh hearing the rooster in the yard! I tell her don't apologize for me hearing the rooster. She was very Efficient. And solved my problem.
Thank you so much for your feedback, Danette! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Customer service was great, I would pass on the subscription box. I paid up front for the year subscription and have not received an item that I would purchase for myself or my house.
Hi Lori! We are sorry to hear this. We recommend customizing your box each season to ensure you receive the items that you keep an eye for. Thanks for the rating and feel free to reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries if there's anything else we can do to make your experience better. We'd be happy to help! Xo
Very helpful customer service! They made sure my order was reissued when someone stole my package. Everything was done so efficiently and clear, I couldn't be more thankful :)
Thank you so much for your feedback, Lauren! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Hi Barb! It looks like a member of our team did not receive the picture you sent. Please feel free to reach out at http://www.fabfitfun.com/inquiries so we can further help! Thanks for the rating! Xo
This company stands behind from the products then send to the customer service! Love them! Amazing items!
Thank you for taking the time out to leave a review, Shannon! Xo
Once I received a robe with a tear and they immediately replaced it. I also got a box without being able to make my choices, so they sent me a whole new one with all my choices. Lastly, I made an order that was supposed to come with a bonus, but sadly the bonus was missing. I contacted customer service and they are now sending it to me. They always resolve any issues immediately and happily without question. For that I will always be a loyal customer! I really appreciate great customer service and a company who truly stands behind their products. Again, thanks to all your friendly and helpful staff!
Hi LeeAnn! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
It has been exceptionally well. I love the company to my fullest. Keep doing what yall do. Thanks so much. Tracy Billington
Thank you for taking the time out to leave a review, Tracy! We're happy to hear you're loving FFF! Xo
Customer service is super helpful and fast! They have continually answered my questions and concerns quickly and effectively
Hi Robin! We always want our members to be fully taken care of and we're so happy to hear that you had the most exceptional experience! Xo
My FFF box river damaged. I sent an email with pictures of the damaged products. I received a quick and polite response.
Hi Ginnie! We are happy that you had an amazing experience with our Customer Care. Thanks for your feedback! Xo
I am in love with my subscription and the fun boxes I receive. It leaves me always excited to see what is next! I had an issue with one of my previous boxes and I have to say, not only is the subscription awesome, but the customer service was as well! Thank you FabFitFun!
Hi Kylie! We are happy to hear that you're loving FFF! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Suggestion to leave more info with message of separate packaging, especially the item coming separately
Hi Sue! We appreciate your input and we'll definitely share this with the team! Xo
My experienced was pleasant and very helpful. Speaking to a real person rather than a bot was exactly what I need to calm my anxiety. And I'm happy that I was able to have the last minute request for a change to my shipping address was doable. I was worried that the Fall Box I am expecting would arrive during the time I must return to the office in September and that the box would be sitting at my door all day and be stolen. But with the help that I received today I no longer have to worry as I now know my box will arrive at my place of business where it will be cared for in safe hands. Much appreciate all the assistance I received today.
Thank you for this sweet review, Iris! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
When I call Customer Care, the Rep is always courteous and quick resolve any issues I have with my order. Today, I had my missing item replaced. The Customer Care Rep was friendly and efficient! Thank you!
Hi Cheryl! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Love love love. If you are not already a subscriber, YOU ARE MISSING OUT! Wonderful customer service as Well!
Hi Mitzi! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
I was unable to join because my email had been used in 2019. I joined them by mistake was not able to afford it. I am in a better position now and thought I would trial it with the pay upfront for 4 installments. I do have a second email so I will look for something else.
Thank you,
Kendra Carter
Hi Kendra! We're sorry for the inconvenience you've experienced! We don't allow using the same email address that was used before to avoid duplicates. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
Had a question as a new member annual package- customer service got back to me with 48 hours and fixed my issue. Fast and efficient!
Hi Miranda! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
This company is a delight. They offer unique products and great prices and the box is so much fun when it arrives!
Thanks for your feedback, Kristine! We're happy you're loving the FFF products and can't wait for you to receive your selections in the Fall Box! Xo
I didn't catch that customization of my box was open, so when I did it was closed and didn't understand why. FFF got back to me promptly and explained what had happened.
We're sorry that you missed the chance to customize your Fall Box, Kathy! We can see that a member of our team has assisted you with this concern. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Priscilla! We are glad that you're loving your FFF membership. Thanks for the rating! Xo