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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Fab, Fit, Fun is exactly what the name says! The presentation is adorable and the items are varied and useful! When I received my box, my granddaughters would gather around as we opened each item! SO MUCH FUN!
Enjoy the products and prices and fast shipping the community and perks and sales, just financially tapped out and couldn't afford the Seasonal box it was very heartbreaking to have to cancel. But FFF is the BEST & EXCITING subscription box hands down... xoxo
Hi Angela! Thank you for taking the time to share your thoughts and feedback with us. We'd love to have you back in the FFF family if the time is ever right again in the future! Xo
There was an issue with my Great Aunties account. He sent me screen pictures of the levels. I was able to help my Auntie to get most of her items. I believe one item was out of stock.
Hi Luna! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
Matt was very helpful. And resolved the issue. I love this company
Hi Jessica! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Matt was outstanding very helpful polite and took care of the situation to my satisfaction. Thank you so much
Hi Christy! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I did not get to choose a lot of my first or even second choice items due to a glitch in the system. I finally had a helpful associate manually enter my choices on her end but it was too late for me. I plan to cancel my subscription after I get this box. I'm overall not that happy with a lot of the items. I wish there were more things I use: sunglasses, wallets, nightshirts, etc.
Hi Gina! We're sorry for the inconvenience you've experienced! We are always listening to our member's feedback and hope we can surpass your expectations with our future boxes!
Received a faulty item the mirror that I got from my boyfriend didn't Lighthouse the LEDs were not we're working on this even though I put new batteries and tried to put it on the Bluetooth
Hi Sandy! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
I've never been disappointed in any of my boxes and I've loved every add-on and gift I've received. I always look forward to choosing my items and looking at all the great products available. Every time I have had an issue it was always quickly resolved without frustration and every person I spoke to is just amazing. The photos below are from many boxes I've purchased from FabFitFun
Hi Kameron! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I love picking out my products, this month I had several issues with items being picked for me but customer service resolved this issue for me, hopefully, I'll see when my box comes in. The first few months the items you could pick from were amazing but it does seem like the items aren't as good as they were in the beginning.
Hi Kimberly! Thank you for taking the time to share your feedback with us. We appreciate your honest feedback and will let our team know your thoughts!
Your web sight is confusing and doesn't work smooth most of the time. Couldn't have got problem resolved until I found live chat.
Hi Mia! We're sorry for the inconvenience you've experienced! We appreciate your feedback and will pass it along to the team!
I have been trying to cancel this and kept getting kicked out. Very helpful and knowledgeable and got the situation handled rapidly. Thank you.
Hi Barbara! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! Xo
I was having a problem logging into my account because I recently changed my email. Dakota helped me by email which I prefer...
Hi Sarah! Thank you so much for your feedback! We always want our members to be fully taken care of! Xo
Love the products. When I needed to stop receiving the boxes they did not give me a hard time and were courteous about it. I can't wait to start back up.
Hi Susan! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Always pleased with items! Great quality and things I can use daily!
Yay! So happy you're loving the items, Susan! Have fun trying out your new products! Xo
Great and love love love just enjoy my box can't wait to see what is next
We are happy you're enjoying your FFF box, Cristle! We are excited to show you what we have in store for the upcoming seasons! Xo
This representative quickly replied and my issue was resolved the next day. Thank you!
Thank you so much for your feedback, Nancy! We are happy that we were able to help you resolve your concern! Xo
As nice and helpful as everyone there! And I love all the items I get from FFF. Only place I keep going to! Thank you for everything!
You're welcome, Lynne! We are glad you're enjoying the items and had a great experience with our Customer Care! Xo
Something wrong with either my account or the site. My sister and I were sitting next to each other customizing our boxes. She was getting 7-8 things to choose from, and I was getting 3-4, plus the site kept locking up and turning into a blank white screen. We both have the seasonal box. We called 3 times about everything g that was happening. Then when it started working again, most everything was out of stock. The customer service person, could see there was a problem, and said someone would email me to fix the issue. Still waits for an email, and now everything is out of stock. NOT HAPPY. I rated 1 star but it's showing 5
Hi Misty! We are so sorry to hear about your experience. We can see that a member of our team has forwarded this issue to our technical department. Please keep an eye out for your email once we have an update!
I am very confused as to my shipment. The rep resolved by "extra choice" issue was done in error ad I had to keep resaving my box, but I originally had a tracking number for delivery this Monday 8/23 and now it's back to box not processed. So I'm just so very confused. I would have picked a different extra item and not asked for the refund if I had know that q second blanket was picked and I was getting charged. It's just super glitchy and a little frustrating as this is my first box and I'm nervous about the next 3 if this was my 1st experience.
Hi Heather. We are sorry for the inconvenience this has caused. A member of our team has sent you a follow-up via email. We look forward to assisting you!
I just need to say that every time I have had to use the customer service chat line on the website I have been pleasantly surprised and tonight was no exception. I spoke with
Lexie and was so well taken care of that I cannot stop smiling and I feel energized to begin a brand new day! The FabFitFun team always strives to resolve any issues and
They make you feel important and like a valued customer. They take pride in the company and the products they sell and deliver excellent customer service whether it is to
Answer a question, resend an item, find a product or resolve an issue. I just LOVE this company and I love that they always seem to get the very best deals on the most awesome and current products on the market at the very best prices. I do NOT know how they do it but I am NOT complaining or asking any questions. I am just LOVING it and taking advantage of all the awesome deals while I can and I will continue to spread the news to all my friends to come join the FabFitFun community. All of you guys and gals are just the Best! :)
Hi Lisa! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mika! We are so happy to hear that! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo