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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I always look forward to each box. As a mom of small kids, my day to day is mostly spent taking care of other people and making sure they have what they need. Every quarter I get to take time to treat myself with FFF.
I was very frustrated that my order had been canceled by FABFITFUN but I was never notified or given a refund of my payment. When I reached out, I was told that it had been canceled because most of the order was out of stock. I could understand maybe one or two items, even though they were in stock when I ordered them. However, I was told, of the 9 items ordered, 6 were out of stock.
My biggest complaint was that I was never contacted or offered a refund until I had reached out to FABFITFUN.
I do appreciate Doris' help.
Hi Susan! We are sorry to hear about your experience! We are always listening to our member's feedback and will pass this along to the team!
I think I like some of the things, but the things I love don't come back to the shop
Hi Laura! We appreciate your review and we'll surely share your input with the team!
I tell everyone about my fabfitfun box! I love everything I get and it's all high quality items. I get compliments on so much and I'm always saying "oh I got that in my fabfitfun box…oh I got that in the box too!"
Hi Aspen! We are so happy to hear that! We are so excited to hear you've enjoyed all of your boxes with us! Xo
One of the best subscription boxes I receive. Great product selections, fantastic customer service, and I interact with other subscribers that I consider great individuals. Fantastic perks for annual members.
Hi Sonya! Thank you so much for your feedback! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I am very happy with my seasonal boxes. I look forward to choosing what I want. I really love the products. I've gotten the opportunity to try a lot of products that I otherwise never would have even known about. The website is easy to navigate. The customer support is good. This is really a very well-run company. Definitely recommend.
Hi Maria! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
I've had positive experiences with the customer service.
I usually like the selections of the products.
I enjoy the surprise of discovering what new things will be available in the upcoming boxes.
Hi Natasha! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
FFF tries hard to be as customer-focused as possible, whether that is evident in their product selections, shipper and vendor choices (and changes to), the online community engagement, responsive and helpful customer service, or responding to inquiries or concerns. To me, FFF's engagement and continual service improvement with their customer base is the most attractive feature of the company and one that I see missing in competitor boxes. As well, they try to give straight and honest answers (for the most part) to many customer queries. It's difficult to keep up customer trust as an internet-based company. As a loyal customer, I want to continue to see FFF's apparent efforts to delight their customers as the company's leading feature. I certainly see it as their best-face-forward attempt and it is a hallmark attribute of their business. Kudos, FFF.
Hi Jennifer! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I love everything about this box! They have great sales and great products by far the best subscription service I have ever signed up for (I've since canceled all my other ones). They really know how to take care of there customers.
Hi Jen! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I love FFF, and it honestly just keeps getting better. I love that it is not exclusively one type of product, like only beauty or only cookware. (I love beauty stuff, but only have 1 face! Lol) 10/10 love. Always on trend and high quality.
Hi Andrea! We are so happy to hear that! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
When cutting back costs(including my multiple lifestyle/makeup subscriptions) my husband told me to make sure I keep FFF- he says he can see how happy it makes me. I love getting, unwrapping, using, and talking about my cute new things from FFF
Hi Abigail! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Thank you so much for your feedback, Tara! We are happy that we were able to help you resolve your concern! Xo
The agent I spoke with took care of all my needs and concerns! He went above and beyond to solve my issue.
Hi Michelle! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Fabfitfun makes it easy to get your questions answered
Hi Lizbeth! We are so happy to hear that! We always want our members to be fully taken care of! Xo
There was an error with my package and the error was taken care of very quickly without any hesitation.
Hi Terrsa! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I just love this box… a fun quarterly gift for myself! The customization and add ons are great, especially if I find a new product I love it's easy to add to my next shipment and at a discount.
Hi Dondi! We are so happy to hear that! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
The FabFitFun subscription box is the only one that contains a variety of products (beauty, wellness, home) that you can customize each season. When you have an issue, their friendly, 24 hour live chat is there to help you quickly and professionally. Their operation is like a well-oiled machine and that is evident in the product and service customers receive.
Thank you so much for your feedback, Angela! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
I had a few issues that were worked out with one phone call
Hi Lisa! Thank you for taking the time to review! We're glad to hear you had a great experience with us! Xo
Amazing! What a thoughtful funny person! Just a joy!
Hi Lindsey! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Fabfitfun always makes sure I'm 100% pleased. I will be a life long customer
Hi Crystal! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie! Thank you so much for your feedback! We are happy to hear you've enjoyed all of your boxes with us! We look forward to sharing more seasons with you! Xo