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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I'm just done with this. I stopped before for awhile, but decided to restart after paying up front for a year and being able to choose what I would like earlier and have better choices. Occasionally, I would get a box that was worth the price of it, but for the most part it was def not. I swear sometimes they change your choices as I would get things I would never have chosen. This just isn't worth it
I've contacted customer service a few times and they have always gone above and beyond and been super kind and helpful!
Hi Renee! Thank you so much for leaving us a review! We are happy that we were able to help you resolve your concern! Xo
He was super nice and resolved my issue quickly! Thank you so much RK you rock!
Thank you so much for your feedback, Jianna! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Amazing products, customer service and enjoy all the surprises they offer!
Thank you so much for your feedback, Desiree! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
My experience was very well she was very pleasant and nice to see her to handle the situation and fix it for me
Hi! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
One of the items in my box a blanket I added on came with 2 holes in it and I called customer service and they fixed the problem right away.
Thank you for taking the time out to leave a review, Kellee! We are happy that we were able to help! Xo
Love opening the boxes, every time I get one. Sad I didn't get the magazine that is supposed to be in the box.
Hi Karen! We're happy to hear you're loving your FabFitFun boxes! Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you! Xo
My Boxes have been delivered to the wrong address, since they have been shipping with Lasership! The Customer Service has been Great in rectifying the situation!
Thank you so much for your feedback, Catherine! We are happy that we were able to help you resolve your concern! Xo
What would I like to see improved? Your statement that annuals get shipped first. That statement is not Necessarily true. Yes, you have overlap but it makes people angry and upset. I worked for attorneys and it was pounded in our heads that everything is based Facts.
Hi Jan! Thank you so much for your honest feedback. We hear you and we are always exploring ways to ship our boxes as efficiently as possible!
I love the surprises I receive each time. I like the old why were you just recieved stuff and didn't get to pick. It was a surprise, now I kind of feel like I am shopping. But it's still really nice. My mom-in-law gave me this for my birthday and it's the gift that keeps on giving all through the year.
So much fun.
Hi Karyn! Thank you for sharing your honest feedback. We are happy you're loving the FFF items and can't wait to show you what we have in store for future seasons! Xo
My experience has been fine I just called told my issue & FFF is wonderful about fixing it and without hassles! Thank you! That is what sets you apart from the rest! Keep up the good work.
Hi Kelly! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Like trying new products. The only problem I have had, ordered the mens box for son in law, the watch band broke, they could not fix it. He is not able to wear it.
Hi Cindy! Thank you for taking the time to review! We're sad to hear about the broken item. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
The quality of merchandise has gone downhill, and all my friends are dropping the FFF service. I decided if my last box was bad I would drop. My box looked like stuff left over from a warehouse. I understand that I forgot to customize, but I was disappointed that I obviously received the stuff no one wanted. It wasn't worth the money.
Hi Deanna! We are sorry you're not happy with the items you received in the Fall Box. We hope to have you back in the FFF community someday and if there's anything we can do to bring you back sooner please let us know!
So far it has been good, but I consider that this last box items were not that as awesome as they use to be. Last box items were just ok.
Hi Anya! We're sad to hear about your disappointment. We know everyone has different tastes so we do our best to provide a variety of options for our members to choose from. Thanks for your honest feedback and hope to surpass your expectation in the upcoming seasons! Xo
I joined in Spring of 2021. At first, I wasn't sure what I was doing; so I didn't get the best experience. Once I got the hang of it and got to know what all was available, and through the help of the Forum, I really have gotten the best experience. Especially with the Fall Box. I will definitely be resubscribing come Spring on 2022. I have made many new friends from all over. Every day is a pleasure and I enjoy all the products. If not, I can skip a box and safe for a future season.
Yay! We're happy to hear you're enjoying your FFF membership, Donna! Have fun trying out your new products! Xo
They stand behind their products and what they represent. Everyone that I have had the pleasure of speaking with is Excellent at what they do. Their products are unique and top line quality.
Thank you so much for your review, Bridgette! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
I love FabFitFun! I didn't tend to go the extra mile with self care or spend money on myself before FFF. My husband actually made me do this! Lol. I love the option for add on's. I also like that it isn't simply shampoo or face masks. You get amazing things for your home, too. It's exactly what I need to treat myself and reminds me to actually put on moisturizer or use a fancy cheese board, lol. I recommend it to everyone. I got my mom and my best friend into it, too!
We're extremely happy to hear you're loving your FFF membership, Olivia! We appreciate your review and look forward to sharing more seasons with you! Xo
Thanks so much my box shipped out within an hour of talking to her and i feel as though she magically made some ish happen haha!
Thank you so much for your feedback, Paula! We are happy that we were able to help you resolve your concern! Xo
I had trouble with a promo code, sent an email and the issue was resolved right away. No being sent here and there and having to verify this and verify that. I would definitely consider it a pleasant experience that left me with a smile on my face!
Yay! We're happy you had an amazing experience with our Customer Care, Cristy! Thanks for taking the time out to leave a review! Xo
I enjoy getting to try new products on a regular basis. I no longer have time to really research and purchase what I want. It feels like a pretty good deal but I have a hard time with having to pick items when I don't want some categories. I really dislike receiving items that I don't care to have.
Hi Nellie! We always work to introduce our members to new and exciting products each season. Thanks for your review and hope to meet your expectations in the future boxes! Xo
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Hi Suzette! We are sorry to hear about your experience! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!