FabFitFunReviews 4,325

I have to be honest I was so upset with you all I had sent several emails with no help or no response. I then sent one more I got a response from Mel he was my answer he was so kind he helped me he kept corresponding with me until he solved the problem. What a blessing he was. I pray other people don't go through what I went through when they cancel it is a night mare when you take money out of someone's account after they have canceled in time. No one wants to help you is how you feel like you pay in good faith for a year but if you have to cancel for awhile don't Keep taking their money because they might want to come back. I did that once before but I a want come back again after this afraid the same thing will happen to me. But as far a Mel you need more people like him that care about the customers and want to do their job. He was wondering and a blessing to me.

Well I am getting boxes for almost 3 years and I love everything about it but from last two boxes I am having issues with shipping I didn't received my Edit sale products and now fall box has same issue and I guess your currier company isn't working good as it should be. Otherwise I love getting stuff for the price I am paying.

Well I am 3 weeks out now from when I received my Fall box. I am currently waiting on an item that was supposedly shipped separately. According to the customer service agent, I was told there was a problem with shipping and that they were going to re-send the item, but it would take up to 2 weeks to process and send out. If we assume the same shipping will occur, this item might make it to my house by the time the winter box arrives. Sad thing is I was looking forward to using this " overnight bag" for a few trips that I have and had planned. Alas that won't be happening. FFF may want to make sure of the capability of outside vendor shipping and wether they have enough of said item to fulfill orders. This is a big company with a great business model, but I believe they dropped the ball here. I will be thinking twice about "add-on" items.

As someone else wrote, the 1st couple of boxes were cool but now - it is stuff I wouldn't think of buying. Lots of regifting to be had in the last box. What happened to the cool magazine with the description of the items? No longer there. Reusable cup, blah. Electric toothbrush - great for when we have a guest. Socks - useable. Shower gel - nasty coconut smell. The balm in a tube barely comes out. The cutting board - re-gift. In a year, the only item worth anything was a scarf for winter. Can't wait for this subscription to expire. Thank goodness I didn't give a subscription to any family or friends as a gift. So embarrassing.

I have tried a whole lot of products through FabFitFun - Quarterly Boxes, Edit Boxes, and tons of Edit and Add-on sales items. No subscription box is going to have 100% of items liked by 100% of customers, but I absolutely have never even thought about cancelling my subscription because I still love getting FFF boxes - whether is the subscription box or the "big" box with all my add-ons. And sometimes, in shipping, things happen that require contacting customer service - something missing, something lost, something broken or just questions about shipping or membership. I am not someone who has spent long, lengthy amounts of time with FFF customer service, but the very few times I have, my situation has been resolved and I am left appreciating that feature of my FabFitFun experience. For anyone out there thinking about subscribing to FFF, I highly recommend giving it a go.

I reached out to advise that I received damaged product. I took a ton of pictures to show how I received it and how the product was smeared all over. I didn't even need the pictures! I got an email saying they got my email, another one saying they were behind on responding, then another stating an apology and that new product was coming. I loved that all the communication was within 72 hours! This just made love this subscription even more.