FabFitFunReviews 4,325

I used to loooove getting my box, but not anymore. The items seem to be redundant or things that are more in the "clutter" category.
They also started sending packages using Lasership. They couldn't figure out how to get my first package to my house (took 3 calls with their customer service) and damaged my Fall box (never delivered). FFF agreed to send another one, but thanks to Lasership, only God knows where it is. FFF failed to tell me that I still had the option for USPS to ship- I definitely wouldn't have selected Lasership.
For the above reasons, I have cancelled my subscription. Maybe I'll return if the selection and quality return.

I was incredibly bummed because I had just upgraded to annual and was super excited about my box this season and the confirmation said delivered but I didn't see it. I reached out to customer service who instructed me on what to do, and when it didn't show up 5 business later, they are shipping a new one out. They were so speedy and responsive and absolutely wonderful to work with. So glad I upgraded my subscription and continue to support this wonderful company!

I have been a FFF customer for just over a year (so 5 boxes worth). In addition to my subscription, I ordered 2 additional subscriptions as gifts. So I do have "history".
FFF uses U TRAC for its delivery company. That is a big part of the problem. The other part of the problem is they must know they are unreliable and yet they continue to ship with them and then... when your order doesn't show up... they make you wait and wait and jump through hoop after hoop. This last box delivery is a prime example. Out of 3 boxes, mine, my daughter and my daughter-in-law, only 1 showed up. When tracking the shipment 2 of the boxes show as arrived in the delivery city and will be delivered the next day. Each and every day it changes to "delivery delayed" and the next day shows up as the delivery date. This happens day after day after day. In both instances, the box suddenly shows "delivered" and neither is received at the respective address, both single family homes. THEN, the kicker, FFF refuses to do anything about it for 5 working days saying the carrier "Often" shows things delivered when they are still at the warehouse. WHAT? So my personal box is now still not delivered15 days after it showed delivered and 24 days after it shows shipped. My daughter in laws box is the same, minus 3 days. FFF says they are sending a replacement box but it has been 11 days since they said that and a replacement box has not been shipped by them YET. The products are great WHEN they are received, but if you cant get them, what good is it. The amount of time I have spent on this issue would equal to watching 2 full length movies. AND BTW, this is the 2nd time (out of 5 boxes) that U TRAC has not delivered and FFF had to replace.

Each box that I have received has been jam packed with fabulous items, many that I never would have thought to get myself. From skincare to home goods to clothing, everything i have received from them has been high quality and stylish, and all for a great value. I had an issue with my most recent box, and the customer care representative that I spoke with was able to completely rectify the problem and was very kind. I highly recommend trying FabFitFun, and even if you don't want one yourself, gifting boxes for Christmas and birthdays has worked out wonderfully for me!

Every box has great product, I enjoyed trying out the skincare and hair products. I also have enjoyed my champagne flutes, beautiful scarf and gorgeous dress. Many other items have been included for me to try. Offers of great discounts on many items are also included.

Analyn calmed me down and assured me she would follow through. I save up just to be able to get my fab fit fun box. As a single mom it's hard and I look forward to my box. It's my mommy treat to myself and the delivery company Lasership treats my boxes with such disrespect. I really appreciate the time Analyn took to listen, research the problem and said she would follow up. I was about to cancel my whole subscription until speaking with her. She truly a valuable employee.