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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I was missing an item from my box. I emailed and in a few days a reply was given. I did not keep my box and was given instructions that in the future to keep the lot. Kind words
Also so helpful and find a way to resolve my issues
Thanks everybody should take a page from your company amazing service keep it up
Hi Melissa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Answered my questions, helped me understand the problem and it was resolved! Great help!
Hi Jodie! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo
Frustrating to deal with almost not worth it! Not only does every box take forever to get to you but then when it's delivered to the wrong address as mine was this month! I called customer service and I'm told that I have to wait five days and then call back to have my box replaced. I wouldn't be so upset if this was the first customer service issue encounter I've had with that it fun but they seem to not take responsibility for deliveries not arriving or arriving damaged and you're basically told to go deal with it it's not their problem. My renewal date is in October and honestly I'm definitely leaning towards not renewing it and looking for a similar box through another company.
Hi Kaitlin! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
So recently, I had cancelled my subscription due to financial issues. (Going through a divorce)
I received today, what I thought would sadly be my last box. This FALL box was amazing! I was so happy and excited. I'm going to renew my subscription. I've decided that especially now, during this difficult time, I deserve to treat myself!
Thank you Fab Fit Fun for making my day!
Sincerely,
Rhona Cerviani
Hi Rhona! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Fabfitfun is the first subscription box that I've tried. I joined in winter 2020 and it's been terrific! Quality selections and a reasonable shipping schedule. I've tried a couple other boxes, but fff is the only one I feel offers value, great customer service and a nice variety of products.
Hi Denise! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
My fall box was shipped to my old address even though I changed it before it was shipped. It, unfortunately, was not changed early enough so I had to contact USPS and give them my forwarding address and it still got delivered to my old address in a different state. I asked my friend to go by and pick it up for me but it had already been stolen at that point since it was delivered to a vacant house. I really look forward to my Fabfitfun box and it's really disappointing that, despite my efforts is still didn't make it to me. I reached out to Fabfitfun via live chat, knowing it wasn't the company's fault it got delivered to the wrong address but they still are sending me a replacement box! I'm very happy with this customer service experience.
Hi Elyse! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I get items that I like, because they allow me to customize my box before it goes out. The items are all full size and a great deal for the $$$
Hi Georganna! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I've received 5 boxes from FFF and I've been happy with all of them. I had one item in a recent box that ripped on its first use, so I headed to the forum to see if anyone else had the same problem. Without even contacting customer service, they saw my issue on the forum and sent out a replacement. Very happy with the service.
Hi Kayleigh! Thank you for the 5 stars! We are glad to hear you had a great experience with us! Xo
My candle had melted, the oil was pretty much all over everything.
Hi Pamela! We're sorry for the inconvenience you've experienced! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I hit a button and it was done. Unfortunately I didn't mean to. Fortunately the customer service fixed it for me within minutes and now I'm good to go.
Hi JH! Thank you for taking the time out to leave a review! We always want our members to be fully taken care of! Xo
Very personable and kind. She talked to me with respect and kindness. She knows her job and is more than willing to please her customer.
Hi Carol! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I received an email saying that one of my add-on items had shipped but after weeks of waiting, never received the item. I emailed FitFabFun about the issue and they issued a refund…no questions asked! I appreciate that it wasn't a hassle at all!
Hi J-me! Thank you for taking the time to review! We're glad to hear you had a great experience with us! Xo
Love the boxes. An excellent value and great products
Hi Melinda! Thank you for taking the time out to leave a review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I received a damaged product. I emailed support the moment I received it and in less than 24 hrs I received a response. A replacement item was ordered. Great, efficient service!
Hi Christa! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Great experience and amazing products. I have used my box to make different gifts for friends and family as well as use some of the products. Great deals and excellent customer service. I recommend this membership to everyone
Hi Amalia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Great customer service. Thanks for helping me with my situation.
Hi Jen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I'm not a Karen
The last box was trash
I miss the quality of the past boxes
You sent me a non alcohol beer
Seriously
Hi Kayla! We're really sad to hear about your disappointment with our box. We always encourage our members to customize their boxes each season to ensure they're receiving items in line with their preferences. You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We can’t wait to surpass your expectations in the future!
Had an issue with my account and billing. Online chat resolved my issue. Very helpful. This is what customer service should be. Have had so many bad experiences with other companies so had to review FFF because they were exceptional. Thank you
Hi Peyton! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Got sent a free box from a friend. Then I canceled. Still good charged for another box. Since it was already sent when I noticed, couldn't get a refund. Chatted with a rep and canceled. Next month got charged again. Chatted with a rep. She said shoes that I'm canceled and no box was sent. Received a box. They found another account because my email had a typo and it was a separate account. So I said cancel it. Just got charged again! The rep I chatted with said I had an account. I've tried to cancel this subscription three times! I'm very frustrated and will be blocking this company on my credit card.
Hi Christine. We are so sorry to hear about your experience. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannon! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo