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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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This company has amazing customer service personnel! Made my day, so respectful and lovely to deal with…. Thank you
Hi Mandi! Thank you for this sweet review! We always want our members to be fully taken care of! Xo
Great initial response, received notice for refund of add on items, but no info on getting refund/additional box in future. Did not want a box of leftovers and duplicates for my premium membership early access that went to waste.
Hi Karla! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Of all my subscriptions FFF is one I will never ever cancel. It's my favorite. It offers such great deals and I find things I never even heard of. I am very happy with FFF.
Hi Genesis! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I had several issues from Undelivered packages to damaged electronics and a product that came less than perfect. He understood and helped me find a solution that was reasonable and fair. I'm really happy with the experience. I was frustrated by so many issues but in the end all was made right. Excellent customer service!
Hi Lyn! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
I was sent someone else's box. The issue was quickly resolved. The items for my box are being sent and they allowed me to keep the items from the wrong box. Quick and generous service
Hi Sue! We are sorry to hear about what happened. Thank you for your feedback and glad that you had an amazing experience with our Customer Care! Xo
I was disappointed because my box had not arrived and she looked for all the options to make me the replacement of the products when they were already sold out, the conversation It was closed many times and she came back to look for me when I opened the chat, so her attention was amazing
Thank you so much for your feedback, Maylin! We are happy that we were able to help you resolve your concern! Xo
FFF used Grand Husky to ship my Fall Box. I am an annual subscriber and was on time to make my choice for all the available items. I also added extra selections and paid for them by 8/11. I received notice that shipping began in 8/16. On 8/20 my box had arrived to the hub. On 8/23 it indicated my box was in transit and since then there has been no information from either company to the status of my box. FFF said I must wait the allotted time to request a new box be issued and by the time that happened, all my selections were unavailable. I don't want to pay for a box that has none of my choices.
Grand Husky does not answer the phones, they seldom reply to texts or emails and I believe FFF used them to save money and Grand Husky bit off more than they could chew. The loser here is the customer. I am very much regretting renewing my subscription. I will not be buying from the sales, instead I will buy local until FFF changes shippers. This also is the second time I have had poor service from FFF due to their choice of shippers. I also had issues with the winter 2020 box.
Hi Leah! This is not the type of experience we want you to have as we are always exploring ways to ship our boxes as efficiently as possible. Our team also works hard to improve our shipping while not incurring additional costs to our members. If you have any suggestions, let us know! We'd love to hear from you!
My gray Frye socks were damaged and because the sick are now out of stock, Renz allowed me to pick a different item to replace my socks.
Thank you so much for your feedback, Victoria! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
First box made me happy, quality items. Am using products.
Second box, came as a surprise. Had not requested it and didn't feel I needed it but still kept it because the boxes are all so yummy.
But felt I had to cancel for now
Hi Johane! We are sad to see you go. If there is anything we can do to make your experience better or to bring you back, please let us know. We would love to hear from you!
All my boxes have been so fun and amazing! Costumer service is always great at getting back to you and resolving issues (if there are any)
Thank you so much for your feedback, Issia! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
I placed my order, and thought i was told the box would ship soon. As time goes by, i have, as of now, i have already received 2 emails from you, with out of stock items, and offer me items i do not want. I have contacted customer service, and they have been very helpful. But i am frustrated that the items i chose are no longer available, and no one can tell me exactly when it will ship. As of now, i am very wary of what i will be getting, if it is things i can use, and have no idea what i am paying for it anymore.
Hi Rebecca! We are so sorry to hear about what happened. Our seasonal boxes typically ship within a month of successful billing, sometimes quicker. We will send you an email with the tracking details as soon as your package leaves our warehouse. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
My boxes were not delivered and when They were able to reprocess my subscription they didn't have what I ordered available. I also placed another almost 100 dollar order I didn't get either that I should have had before the fall box came but never got that either and the customer service agent (was amazing) tried to take care of that as well and I couldn't get half of my order on that either. They never have enough items they advertise. Since I have been a member not once have I been able to get all I have either requested or ordered without something being an issue. I am ready to cancel my annual subscription.
Hi! We are so sorry to hear about your experience. Someone from our team will be sending you an email shortly to make sure you're fully taken care of!
I just left my contact information for Mike in regards to help with his office & warehouse employees and finding more coverage!
Hi! We have passed your feedback to the appropriate team. Feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
I just moved from a bad neighborhood. My FabFitFun Box was shipped to my old address and I was scared I'd have to go get it. My representative agreed to send me a replacement- no questions asked. Thank you for taking care of your customers! You have a loyal customer for life!
Hi Stacy! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! Xo
There was nothing fake about it took care of your business I was very pleased and I couldn't have a better experience online shopping thank you.
Hi Cora! We are so happy to hear that! We are so happy to hear you are loving your membership! Xo
I don't love the local delivery contractor chosen for FFF. Recently they listed my box as delivered- left at door to my place of work, which was closed on the day they said they delivered it. I called and was told to wait 5 business days from the date they said it was delivered because they are known for putting the wrong delivery date. Sure enough, my package just showed up. Three days after they said they delivered it. I am glad I got my package, but it would be better if they would just list the date it was actually dropped off. It isn't right. Now I have to make an extra call to FFF to let them know that I rcvd the package. It is a waste of stress and time for me and the FFF people.
Hi Tricia! Thank you for taking the time to share your thoughts and feedback with us. We have passed your feedback to the appropriate team so that they are aware of your insights about this.
I contacted FFF due to a fall box which I never received. Emily provided great customer service & resolved my problem immediately.
Hi Jocelyn! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Love the boxes. Have given them as gifts to all my family and friends. Customer service representatives are professional and courteous
Hi Kathy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Fabfitfun needs to go back to using the major shipping companies. These smaller shipping companies are not the way to go. My box has been sitting at their warehouse for two weeks. Had to contact FabFitFun to get a replacement box, which will take yet another two weeks of waiting.
Hi Jessica! We're sorry for the inconvenience you've experienced! We appreciate your feedback and will pass it along to the team!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo