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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Not only do I love FabFitFun but I have gotten a few family and friends hooked on their subscription services! The items we receive are of great quality and cover an array of useful products from home to health and beauty and tech! I love love love FabFitFun!
There were damaged items in my box the customer care person was very pleasant but still not sure how there going to resolved the situation
Hi Ronda! Thank you for taking the time out to leave a review! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I love receiving my boxes. I am never disappointed. And when I had an issue when a box went missing, their customer service was so helpful and nice. I was suprised at how great they were. I look so forward to getting my box that i was very upset to have it go missing and they went above and beyond.
Hi Tana! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Great experience solved issue with no questions asked.
Hi Michelle! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Excellent customer service representative. Issue was resolved Quickly.
Hi Kate! Thank you for this sweet review! We always want our members to be fully taken care of! Xo
The customer service is amazing. However, I am beyond displeased with ordering, filling, shipping and tracking. FFF allowed me to buy a totally rad flip clock that I was super-excited about, only for it to be cancelled. And why they still use Pitney Bowes is beyond me. Why they complete an order using several shipments is rather dumb. Why an order sits packed and ready to go for days, sometimes a week (I've actually had an order not move for well over a month and had to cancel as a result)before it even leaves the order fulfillment center is ridiculous. You've got to do better FFF. Customers are growing tired of all of this.
Hi Pamela! We're sorry for the inconvenience you've experienced! We are always listening to our member's feedback and hope we can surpass your expectations in the future.
Disappointed. Totally useless products, weird scents and overall no value at all.
Hi Brenda! We're sad to hear that the Fall Box missed the mark for you! We also encourage our members to customize their boxes each season to ensure they're receiving items in line with their preferences.
I've recently returned from Pennsylvania to Florida after my mom had surgery. I was gone 2 months and couldn't wait to see all of my goodies I purchased and my Autumn box, only to find out my autumn box never came. So I chatted with CS about my box and was promised a new box with the same picks and items I purchased would be sent. Unfortunately I'm still waiting.
Hi Shelley! Thank you for taking the time out to leave a review! We're excited for you to receive your fall items! Xo
I was sent the wrong item and a replacement will be sent. Issue was resolved.
Hi Carmen! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I enjoy receiving the boxes and love some of the products more then others. It was always fun and exciting to receive a box but I am no longer financially able to continue.
I was very happy that Meg was understanding of my situation
Hi Catherine! Thank you for taking the time out to leave a review! We are so excited to hear you've enjoyed all of your boxes with us! We'd love to have you back in the FFF family if the time is ever right again in the future! Xo
Items in box did not match my needs or likes. The one thing I specifically requested was not sent (the cobalt mini-Dutch oven) & is now not available! Items received seemed cheap & junky!
Hi Joan! We appreciate your feedback and are sad to hear that this season’s box missed the mark for you. You can rate your box through your FFF dashboard so we can get your in-depth thoughts on all of the products you received. We can’t wait to surpass your expectations in the future!
I don't know yet if my issue was resolved. I am still waiting for my fall box. Here it is, September 15th and I still haven't received it do to a shipping error. The young lady tried to help me by ordering me a replacement box, but I won't know if the issue was resolved until one of the boxes arrives. I am very disappointed because all the items I chose are not available for the replacement box
Hi Whitney! We are sorry to hear about your experience! We have passed your feedback to the appropriate team so that they are aware of your insights about this.
Tried to reactivate my subscription using the coupon code which I was offered (fff40). Was unable to reactivate for a monthly subscription, so when I Co tacted the chat they tried to reactivate me for an annual subscription and still honor the discount for seasonal box. However she wasn't able to do it for me either. Was told it would get escalated. Haven't heard back.
Hi Habiba! We're sorry for the inconvenience you've experienced! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Had a problem with my invoice as there was a sweater on there that I didn't order. With just one email i was offered a refund right away and I really appreciated the efficient excellent service.
Hi Jeannie! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
This is my second year subscribed to this box. I'm not sure if I'll be continuing my subscription. The items in the box have been ok. But I'm not sure they are very useful. I feel as if I could use some of the items... but there are a few that I haven't even opened.
Hi Wendy! We always want our members to enjoy their orders and were sad to hear that the Fall Box missed the mark for you! Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
Spoke with a very helpful agent (thank you Lianne) who was able to get my FabFitFun box delivered to the correct address after an issue with the postal service.
Hi AJ! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Didn't love the options I had to choose from. Surprise gifts were lack luster and generic. Coach necklace not as nice in person as it appeared online and earring that came with it were ugly
Hi Danielle! Thank you for taking the time to share your thoughts and feedback with us. Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
I did look forward to the boxes. The first ones I got were full of things I loved, then not so much.
Hi Joan! We appreciate your feedback and are sad to hear that this season’s box missed the mark for you. We hope to surpass your expectations in the future!
FFF has been a joy to be a part of. I love that they have a customer service number to call to actually talk to someone live should any help or issue arise. Makes life so much easier especially when it's a reoccurring subscription service! I'm very pleased with FFF! I enjoy their packaging and thought into every included magazine.
Hi Suzie! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! Xo
Thanks for your help. I am very thankful for your patience and detail in getting the items that I didn't receive.
Have a great day!
Hi there! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo