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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I love the selection and customer service is amazing! I am always excited to get my box!
Hi Amy! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
So far Fab Fit Fun has been a great experience. I enjoy the products and being able to choose what comes in my box. I love the flash sales. If there are any issues with shipping or items arriving late, customer service is very gracious and helps you out.
Hi Allison! We're happy that you had a great experience with our customer care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
I get the most incredible things for the value! Skin care I would never know about! Just bought a years subscription for my bestie, the gift that keeps on giving!
Hi Carrie! We are so happy to hear that! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I could not be happier with the 1st box of my annual membership. It was everything I needed and more than I expected. Everything was very high quality. Thanks, FabFitFun!
Hi Cerise! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
The costumer service representative was super nice, professional and understanding. She resolved my issue quick!
Hi Wilnelia! We're happy that you had an amazing Customer Service experience. Thanks for your feedback! Xo
Truly the best customer service ever! I rarely leave reviews, but this company is the best! My box said it was delivered, but I never received it. I contacted customer service and they helped me resolve it immediately! They were so friendly, helpful, and efficient!
Hi Riley! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Excellent customer service. Great products. I bought this as a Christmas present for my daughter. She loves every box.
Hi Mindy! Thank you for taking the time to review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I have had this happen 2xs now that I never even look at one of the sales and some how get charged for an item. It's very frustrating as I don't know how that keeps happening.
Hi Tiffany! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Love them great customer service and they answer all my questions and concerns and when I'm angry and upset with a product messing up they are very helpful
Hi Melinda! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Love that I now have the opportunity to learn about new fashiins and products, especially higher end beauty products. Fun to create my own box and try great products I might not be able to afford. My last box was worth over $200. Great deal at club price.
Hi Lisa! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I look forward to receiving my box each season! My daughter & I both subscribe so we share the experience of opening our boxes with each other when they arrive... it's so much fun!
Hi Lynn! Thanks for the sweet review! We're glad to hear that you and your daughter love the seasonal boxes! We look forward to sharing more seasons with you! Xo
Awesome customer service and turn around time. Offered replacement right away
Hi Pamela! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope you enjoy your Fall products! Xo
I loved FFF for the first couple of boxes. The last two are really disappointing. And let me say, the bundle with combs, really cheap lash curler and and really dry chap stick? Awful. I am going to try one more box and if it does not improve, I will cancel.
Hi Rhonda! We are sad to hear about your disappointment. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. If you wish to customize all of the items in your box, we definitely recommend upgrading to our Select Membership. One of the perks of being a Select member is full box customization. Thanks for your feedback and hope to have the opportunity to surpass your expectations in the future!
My experience was great, I love what I received in my FFF fall box however there was a little issue with my copper container set but Kalil in customer service resolved the issue for me, which I appreciate very much.
Thank you so much for your feedback, Cassandra! We're happy that you had a great experience with our Customer Care and that you're loving the items in the boxes. We are excited to show you what we have in store for the upcoming seasons! Xo
My fall box arrived severely damaged. Ariel from customer service was very helpful. She took care of the situation efficiently and with empathy. I have been a member of FFF for many years and this was the first time I had to contact customer service. I was very impressed. The company really does take care of its members.
Hi Moly! We are happy that you're pleased with the results and that we were able to help! Thank you for taking the time out to leave a review! Xo
Once this young lady got on my issue, she resolved it very quickly!
Thank you so much for your feedback, Felicia! We are happy that a member of our team was able to help you resolve your concern! Xo
I got the fall box expecting 7-10 regular size items. I got a tiny folding coffee cup, an ugly hat made in China, a tooth brush (only thing I liked in the box, a travel size lotion, combs, cheap eye lash curler, and a small cutting board. I was expect fall things such as candles, blankets, fall decor, etc…… will not be buying again….
Hi Rachel! We are sad to hear that you're not happy with the items you received this season! Someone from our Customer Care Team has sent you an email. We look forward to assisting you!
My coupon code wouldn't work for fab fit fun box and they honored it! Thank you so much for incredible customer service
Hi Ashley! Thank you so much for your feedback! We always want our members to be fully taken care of! Xo
NASH went above and beyond to help with my information and getting it input into the system!
Hi Vanessa! We are so happy to hear that! We are happy that you're pleased with the results and that we were able to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!