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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I called FFF customer service and spoke with Ariel. I had a question regarding the 'Yeah Fall' promo code that I see on YouTube. I recently renewed to annual membership but it doesn't start until the Winter box. He gave me $20 credit anyway so I was very happy about that! Thank you Ariel!
Terrific service!. Thank you for your online service. I have tried other alternative services but none of them even come close to yours
Hi Freddie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Girl I spoke with made every effort to resolve issue however following day received email my return was no longer covered (very expensive due to size and weight) I am not happy and will not place future orders
Hi Claudette! We are very sad that your experience with us was less than ideal. We hope to have you back in the FFF community someday and if there's anything we can do to bring you back sooner please let us know!
I got a couple boxes in the past all were great except for one i was not happy with. The team helped me out! Great customer service and friendly.
Hi Lily! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Hi Mary! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Heather went above and beyond to resolve my issue quickly and because of her I am renewing my membership and will continue to shop with Fab Fit Fun
Hi Donna! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
I have never been disappointed with the customer service provided by FabFitFun!
Thank you!
Hi Gina! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Hi Carrie! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I called to cancel because i got charged full price when i was only reactivating due to the fun40 code for reactivation people. Needless to say i didn't get the offer and was unpleased when i seen i got charged whole price. Lyn was very patient with me while i tried to find the code i never did you know how fb is oh well you all need to fix that
Hi Anina! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
An outstanding company that goes above and beyond for customer satisfaction. Quality is second to none.
Thank you so much for your feedback, Sandy! We are happy that we were able to help you resolve your concern! Xo
The representative has such amazing customer service. Knew what she was doing and assisted the situation amazing.
Hi Therese! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
FabFitFun offers great products every quarter at a fraction of the price. It's always so much fun to receive their boxes, they always seem to outdo themselves each month! If you're hesitating, don't. They are so wonderful and always work with you if you have any issues with their products. Awesome customer satisfaction! They truly live up to their name... FabFitFun! Thank you, keep up the great work!
Wow! Thanks for the awesome review, Jackie! We're happy that you're enjoying the items we send every season and that you had an amazing experience with our Customer Care! Xo
Needed help getting my foot card activated on my previously closed account.
Hi Marilyn! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Unlike some companies, FabFitFun honored their trial member cancellation policy with grace. I will certainly consider FabFitFun in the future.
Hi Liz! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope to have you back in the FFF community someday! Xo
Terrible experience with Ontrac for this box. I've gotten past boxes to the same address just fine - I called multiple times (three times!) because I kept seeing the delivery was 'attempted' but incomplete... multiple times while I was home. Instructions clearly say there is a gate code and I also gave a phone number as back up but had no missed calls on the days delivery was 'attempted.' when I called Ontrac back to see what was going on they said "oh, i'm not sure why the driver didn't see the gate code." I also have a phone number - but they didn't try that either so my box ended up being returned to sender (you) and now I'm waiting for a 'replacement' to be sent to my mother's address which truthfully is not that convenient to get to - I much rather have it delivered to the intended address. Each time Ontrac told me the instructions were written into the system, so I can only assume the drivers are ignoring instructions or do not read english? Not a great experience, especially since I paid for this box OVER a month ago now and shipped a month ago on Sept 9th and it is now October... complete fail Ontrac! I realize this is not directly FabFitFun's fault other than using them as a delivery service, but I'm also missing add-ons and have no follow up from them either.
Hi Noel! This is not the type of experience we want you to have as we are always exploring ways to ship our boxes as efficiently as possible. We appreciate your input and hope to surpass your expectations in the future. We can see that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
The representative I dealt with, Jett, was AWESOME! I had several issues to resolve and get clarification on and he was spot on in assisting me. One call resolution - friendly & professional as well! Two things that are hard to find nowadays. Thanks again, Jett!
Hi Kelly! We're happy that you had an amazing Customer Service experience with us. Thanks for your review! Xo
I had ended a different subscription service because getting a replacement for damaged items was nearly non-existent. So when the first order I made came with a damaged item, I was... nervous.
I used the online chat to start a ticket & was immediately offered an option for replacement. I had some trouble uploading the image, so we moved the ticket to email... I sent one email with an image of the damaged product as an attachment. I woke this morning to an email letting me know a replacement was being processed & how long I could expect it to take.
Hi Heather! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I contacted FFF about my fall box that should have been here and had zero tracking available. They told me at this point being almost a month it probably got lost, so they reissued a new box.
Hi Debbie! Thank you so much for your feedback! We're glad to hear we were able to help you resolve your concern! Xo
Positive, fun, informative experience, consistently!
Hi Ariel! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I just wanted a refund. The product is not defective it's just a poor design. The bag is top heavy and won't stay upright when I have a bottle in it. It flips and falls out
Hi Diana! We appreciate your honest feedback and will let our team know your thoughts! We also encourage our members to customize their boxes each season to ensure they're receiving items in line with their preferences. We hope to have the opportunity to surpass your expectations in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Corinne! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo