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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I never received a notification for my customization therefore I missed it. Customer Service sent a note to try and change the box to what I want. If it's not changed, I will be pissed.
I received an incorrect item (which is highly unusual with FabFitFun. They do a really good job getting my orders right!). When I called customer service about it, I spoke with a very kind and professional rep who took care of my problem right away. I was highly satisfied with the outcome.
Thank you so much for your feedback, Malinda! We are happy that we were able to help you resolve your concern! Xo
I have been getting this box for over a year. It comes with a lot of good products to try out. You can see what you like and don't like.
Thanks for the sweet review, Amy! We're glad to hear that you love our seasonal boxes! Xo
I paid for the one year of boxes. After answering questions about what I wanted in my boxes, I was happy to receive plenty of wonderful sustainable products. Even though I have taken a break from my subscription, I felt I got my moneys worth in product by a long shot. Full size, quality products, that I continue to use. Worth the money.
Thank you for sharing your experience, Hollie! We are glad to know you're loving your membership and FFF items! Xo
Normally when you think of customer service, you think of the out of touch and almost robot-esque type of people representing a company that typically reply to questions and give generalized answers; not so much a customer friendly interaction, right?
I had an issue for the first time in a little over a year being a FFF customer and reached out to customer service with my concerns regarding a billing issue. I received a response within 24 hours and the initial response was short but to the point, along with an offer on how to remedy the situation. After thinking about it, I decided to follow up and voice my concerns further in detail and explain why I disagreed with the initial offer. I wasn't sure what type of response I was going to get, however, I was quite surprised to find my request had been granted. The customer service rep (Kim D), not only listened to my concerns, she was very understanding, and looked into the problem further and clearly explained what had happened. She completed my request and went a step further by making a change to my account so that the same problem wouldn't occur again in the future.
I can't say how much I truly appreciate the customer service department and hope that all of the reps are like Kim D. This experience far exceeded my expectations.
Hi Staci! We are so happy to hear that! We're glad to hear you had a great experience with us! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Always ready to help. They offer excellent service given by a kind human. Everytime I have contacted them they have found not only solutions but suggestions to make my expérience better.
Hi there! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
In my opinion, FabFitFun offers the best lifestyle box available, I get excited when I know my box is on the way and as an annual member, I love being able to pick all my items and know that I will get quality products delivered right to my door on a quarterly basis. Their customer service is amazing, the people curating the boxes choose well made, beautiful products for us, and it feels like Christmas in a box every time.
Great products and A+ customer service. Worth every penny. Plus you get to share 3 boxes for free to people to love.
Hi Angela! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We look forward to sharing more seasons with you! Xo
Even though my item was broken they were very helpful apologetic and said they'd get to the bottom of it immediately.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I love fab fit fun, always something great in each box to make it worth it, plus something new that I can try out.
Yay! So glad to hear you're loving your FFF membership and the products. We look forward to sharing more seasons with you! Xo
Hi Tanya! We're sorry for the confusion. It looks like a member of our team has assisted you with your concern. If there's anything else we can do, please don't hesitate to reach out. We are always here for you!
Ezra took care of my questions and solved my problems. Great customer service!
Hi Deborah! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Sky was amazing! She was able to help me and it didn't take long at all.
Thank you so much for your feedback, Shalana! We are happy that we were able to help you resolve your concern! Xo
Charged me for an undecided item left in cart. After posting this review I was refunded the money back. Thank you.
Hi Destiny! We want to make sure all of our members understand our Sales checkout process and would love to take care of this for you! As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Sales. In order to avoid any confusion, detailed information on how Sales work is included on the page prior to entering the sale. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I haven't actually received the box yet but the service I have received so far has been great!
Hi Lainie! Thank you for taking the time to review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
It happens. Sometimes a product you buy unexpectedly stops working. This happened to me and I though for sure I was out of options because it was already past any normal return policy. I was happily mistaken! FFF refunded my order without any questions. I was pleasantly surprised. Thank you I will definitely be a customer for a lot longer!
Hi Veronica! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Every customer service representative seems to actually care and trys to understand your upset and offers a resolution. I do say reach out in the age where you can complain to 1000s with one click take the time to talk with the company they will go above and beyond.
Hi Sabryna! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Boxes are excellent and anytime I have reached out for any type of questions or for assistance I have a very great response time with them.
Hi Angie! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Earlier in October a new order was placed for the Fall Box, and my address which I changed and attempted to 'save', did not in fact save on the account. Jump forward 2 weeks... email announcing 'Package was delivered!' comes to me via email and along with a photo, quickly realizing this glorious package of wonderful items is setting on the front porch of my parent's previous residence, as they moved to a new home a year ago. New owners in the house are unknown and package seems lost and some lucky stranger is now going to be enjoying the items for which I paid. There was not much hope in correcting this or receiving the box, but a quick chat online with Ezra changed all that and restored my faith in your company and the excellence in Customer Service. That says a lot, as these days with ships holding hundreds of shipping containers are waiting to dock into port to unload, making many shipments delayed for weeks. So I truly realize this a big deal to have service such as this, when it really could have been a situation such as: "I'm so sorry, but there is not much we can do in this situation, Ma'am." But that was not at all the case, and I will remain a loyal customer and order boxes when I can afford to do so.
Thank you for this sweet review, Laura! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
I was a returning subscriber I ask if there were any discount for a returning subscriber she helps with that, and also I ask about was to late for me to customize my box she explains to it wasn't and walk me through the process. She was friendly and informative I really appreciated talking to someone that was professional.
Hi Kimberly! We are so happy to hear you had a great customer service experience. Thanks for your feedback and can't wait for you to receive your products! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!