On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
From the welcome box to the fall and then the winter box. What fun. Even though I know most of what I am getting I still feel giddy when I open it up. Thanks
Ordered the boxes for a Christmas gift had a hard time adding the correct state and zip code for the recipient never received a confirmation on the corrected address. There also was no way that i could send a gift card.
Hi Karen! This is not the type of experience we want you to have. Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you!
I forgot to add my promo code before check out, I contacted customer service when I realized I had made a mistake. Took 15 minutes and the issue was resolved!
Hi Porschea! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
I was pleasantly surprised when this lovely lady was able to help me when I miss the customization deadline for the higher level of the account
Hi Patricia! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Have been a member a little over a year. This is one of the first times I selected an additional item within an Option. I got my box, opened it and found something strange that I didn't really want. Then I went through everything and realized that instead of the blanket listed on my packing slip; someone put some bowls in my box. Now, I understand things run out of stock. Sometimes a substitution must be made. I just believe that the PACKING SLIP should reflect what is actually INSIDE the shipment. Maybe an email to the client explaining that would be advisable as well.
Hi Pala! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Given the amount of personal information they collect, it is SHOCKING how off the products were. I asked for ecofriendly, cruelty free/vegan products only and they sent me a LEATHER WALLET. I am a grown woman and they sent me FACE GLITTER. So confused. I was charged for one box before I canceled my subscription - even when I had the option to choose my products, they were limited and not really things I wanted. Not worth the money.
Hi there! We're really sad to hear about your disappointment with our items. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We appreciate your honest feedback and will let our team know your thoughts! We hope to surpass your expectations in the future!
I love you guys so much it's like Christmas every time I receive a box
Yay! Thank you for this sweet review, Tia! Your feedback means a lot to the entire team and glad to hear you enjoy the items! We look forward to sharing more seasons with you! Xo
I was completely refined for a product that went missing. They took the time and care to investigate and are always responsive when I have a question. Really pleased after being a customer for the past 3 years.
Thank you for this sweet review, Yvonne! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I had an issue with a promotion code and the rep provided me with an alternative solution since none of the codes provided via email or via CS were working. The alternative was to provide me with the same only as a manual entry to ensure I received the promotion being offered at the moment. Loved the help
Hi Yary! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we're so excited for you to try out your Winter products! Xo
Great customer experience with Rez. Helped me figure out my issue.
Hi Alex! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Very happy with the order for the Fabfitfun box! Like any girl, I really liked the contents of the box (candles, hat and much more). Thank you very much for the pleasant emotions from the purchase!
It's a really neat concept! Even thought I still havent received my fall box, but they did make it right by sending me a credit, even though the credit wasnt applied so I had to reach out for assistance, to get it applied. But over all I've heard good things. We shall see.
Hi Ashley! Thank you for taking the time to share your thoughts and feedback with us. We're glad you were fully assisted to help you resolve your concern! Please feel free to reach out to our Customer Care Team at fff.me/care if you have any other questions!
My sister bought me a gift card here. Sure, you can customize your box from 20 listed items and the rest of the stuff they put in your box tis CHEAP! You are not able to returns or exchange. Don't but a giftcard from this site for anyone.
Hi Denise! We are sorry you're disappointed with the items we curated in the box for you. If you wish to customize all of the items in your box, we definitely recommend upgrading to our Select Membership if you haven’t already. One of the perks of being a Select member is full box customization. Thanks for your feedback and hope to have the opportunity to surpass your expectations in the future!
I absolutely love FabFitFun! The products are amazing and so is the customer service. They are always pleasant and easy to deal with. If you ever wonder if this is worth the money, it IS! And their employees are always helpful and do their best to resolve whatever issue you have. A+
Hi Lori! We are happy you're loving FFF! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I was very please late last night when I decided to see if I could find out if I was due to get another shipment as I have a yearly membership. My helper looked up my account and explained that my package was delivered the day before to my front door. And, yes, it was there when I opened my door this morning. It was also shown in a message with the picture of it on my porch. What a great relief to me. If you need assistance, Earvie is your man. I suspect that FFF has trained their customer service workers the right way. Thank you for a very pleasant experience.
Their
Thank you so much for your feedback, Cynthia! We're so happy to hear that you had the most exceptional experience! We look forward to sharing more seasons with you! Xo
Winter box. I got stuff that they gave me another time. Stuff that's not even mentioned in their pamphlet inside. Coco bomb mold? Box much smaller. Unless you are constantly on it, the good stuff is gone as soon as they open the time to curate. It used to be ok, but is no longer interesting or worth it. Fall box I got a frypan where the color (blue) inside the pan comes off, 2 creams that were in date but kind of dry and hard that I had to get a spoon to dig out one and the one in a tube was almost impossible to get anything out of it was so hard. They mostly send stuff no one wants.
Hi Jan! We're really sad to hear about your disappointment with our boxes. We appreciate your honest feedback and will let our team know your thoughts! We hope to have the opportunity to surpass your expectations in the future!
I know, during these times that employees are overwhelmed. She was the 1st one to answer my email and was very, very helpful and personable personable. She did her best to help me since, do the death my sister, I miss the customization deadline. It she helped me with alternatives and was extremely friendly the whole time. I would give her an A+ rating.
Hi Kendall! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Very helpful. They were able to resolve my problem. I am very happy with the customer service.
Hi Erin! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Very easy to change. With just a phone call. I accidentally upgraded to Annual. But wanted Seasonal. Called them within 24 hours. And didn't have any problems getting refunded. Was refunded, in less than 30 minutes!
Hi Mary! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Stewie was very kind and led me to the people that delivered my package to the wrong house. He was again very kind
Thank you for this sweet review, Crystal! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mona! Thanks for sharing your feedback. We're very happy to hear you're enjoying the items. We look forward to sharing more seasons with you! Xo