On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
Always amazing products! I love that I can pick what I want in each category! The customer service is wonderful. They respond fast and have fixed every issue I've had.
All boxes prior were great, however the most recent one sucked. There was nothing in box I plan on keeping.
Hi Jill! We're really sad to hear about your disappointment with our Winter Box. We appreciate your honest feedback and will let our team know your thoughts! We hope to surpass your expectations in the future!
FFF has been an absolute blessing. It is so nice to get something for myself! I look forward to each box and love being able to try new products. There has been multiple items I have received that I normally wouldn't buy and have ended up loving them. FFF community is another surprise. Being able to talk to other members and hearing their reviews or thoughts on things has been something I always look forward to. Love FFF
Hi Nichole! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
I've been getting fabfitfun boxes for over 2 years and I am continually impressed by the selections and the value. The products are trendy and even when I'm not excited about a product initially I usually end up using it the most. If there is a product you don't want or can't use, they always make great gifts!
Hi Megan! Thank you for your rating! We are so happy to hear you are loving your membership! Xo
I absolutely love FABFITFUN, I get major discounts on things like living proof hair products, and so many others! It has made my trips to places like ultra, sefora, etc disappear! Also I get so many cool new products to try and they are all full size so I can actually tell if I like them or not! I highly recommend this to anyone who asks me about it!
Hi Jacquelyn! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
First, I love their boxes. I'm an Annual member so I'm able to choose everything in my box which is fantastic! The big issue is that on any edit sale if you don't take anything out of your account they will automatically charge you. Before getting a box I don't mind that much as it ships with my box; however during the sales after that you have to spend a certain amount for free shipping.
I HATE that if you add an item, and lets say technology isn't in your favor and it doesn't delete properly, you are then charged automatically. This is just a money-maker for me and really not thinking about their customers. I get emails probably every day from FFF. Are you meaning to tell me they can't send an email out warning that I'm about to be charged? No email. That says a lot about a company who sends email everyday, but can't remind you when they are about to charge you.
That being said--no more edit sales to me. I would shop if they changed things differently.
Hi Breanna! Thank you for taking the time to share your thoughts and feedback with us. As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Sales. In order to avoid any confusion, detailed information on how Sales work is included on the page prior to entering the sale. We have passed your feedback to the appropriate team so that they are aware of your insights about this. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Fast experienced very helpful extremely nice. She explained what happened and helped me resolve the return. She explained how the add-ons work you don't have to press except once it's in box it's yours. I've learned a lesson and I think her
Hi Hermine! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Absolutely love getting a fab fit fun box every season each box it's always full for great products to fit my lifestyle and as always very useful a combination of beauty, home and activity can wait to next season and highly recommend to anyone.
We appreciate your feedback, Ana! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I subscribe to a few subscription boxes and FFF is by far my favorite. Even if there is something I don't need, won't use or don't necessarily like I can always find someone I know who will love it!
Thanks for the wonderful review, Julie! Xo
My edit sale items came perfectly packaged and I do love Fab Fit Fun! I was a seasonal member for a while and finally became an annual member with the Winter Box being the start of my second year…I use all my items and love the box!
Hi Susan! We're happy to have you as a member and glad that you're enjoying the items you received! Have fun! Xo
It's like Christmas four times a year! I enjoy picking what I want and being surprised.
Yay! We're glad to hear this, Marisa! Thank you for sharing your feedback! Xo
I enjoy the FFF boxes and the great products they provide. Definitely a great value and fun to treat myself every few months!
Thanks for taking the time to leave feedback, Nikki! We are happy that you're enjoying the items! Xo
Excellent customer service and experience! Highly recommend.
Hi Mary! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I HAVE FOUND WOUNDERFUL PRODUCTS AT GREAT PRICES I AM ALWAYS SHOPPING FOR ALMOST THREE YEARS AN ANUAL MEMBER THANK YOU
Woohoo! We're so happy to hear you're loving the items every season, Christina! Thank you so much for your review and we appreciate you being a long-time member with us! Xo
I have been a member of FabFitFun for almost 2 years now. I love the majority of things that come in my box and the price per box is well worth what you are getting. As a single mom of two boys, I don't get to splurge on myself often and this is a great way to celebrate me a little bit.
We're happy to hear you're enjoying the items in your seasonal box, Megan! Thanks for sharing! Xo
My problem is with the shipping and the shipping company Lasership. The delays are overwhelming for most of us. My last box never arrived, first was lost then with FFF ship a new on I never got it. Even though Lasership said it was delivered.
Hi Jacqueline! Thank you for your honest feedback! This is not the type of experience we want you to have as we are always exploring ways to ship our boxes as efficiently as possible. Our team also works hard to improve our shipping while not incurring additional costs to our members. We hope to surpass your expectations in the future!
I love getting my quarterly FitFabFun Box! I know I am going to get full sized products that are new to an existing line or a new company! I get so excited because it feels like Christmas! I get great products for me and some to share!
Thanks for the sweet review, Lisa! We're glad to hear that you love our seasonal boxes! Xo
The associate was a great listener. Very knowledgeable and a delight to speak too. Resolved my issue and was very professional.
Hi Pat! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and we're so excited for you to try out your Winter products! Xo
I was really disappointed in this box this time! It was very small stuff with a lot of paper and ads and really lacking anything feminine, festive, or exciting. The only feminine item in there was a set of glamnetic's lashes. There were no purses, scarves, coffee cups, perfumes, serums, makeup, or jewelry! It was just 2 washes, a hand scrub, wine opener, silicone chocolate bomb thing that I don't even know and the lashes. I was frankly shocked at the lackluster choices. I mean holiday season and it was just blah! So I am grateful Mika was honest and said stuff was missing and being replaced. I have really loved my experience with FFF and always get so excited when the box arrives to experience and post on my TikTok. I even upgraded to experience more!
Hi Julie! We are sorry to hear about what happened and we're glad that a member of our team was able to fully assist you! Xo
Let me be clear, I LOVED getting my FFF Boxes…. When I actually got them! I have yet to receive my Fall box. After multiple calls and emails and attempts to get me my box I still never received it! Why you ask? It's because they are using Ontrac as their shipping company now and they are VERY unreliable! I had to cancel my membership because FFF couldn't guarantee me that they would no longer use this company to ship boxes to me!
Hi Anna! We want to make this right for you. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lexis! Thank you for this sweet review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo