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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Good customer service! Help me resolve my issue. I moved and they were able to send my box to my new address. Thanks!
A few friends all ordered and we were all disappointed. I am not sure if was because you do not have enough stock, but did not appreciate receiving junk.
Hi Cheryl! We are sorry to hear about your disappointment. We always want all members to scoop their favorite items, but all customization items are available while supplies last. Thank you for your input and if there's anything we can do to bring you back in the community, please let us know!
I did not get what I had requested in my winter box and Heart was trying to help.
Hi Jennifer! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I ordered extra items and got online early to customize my box I didn't receive the items I paid extra for or my customization and this was the fall box which after many emails just received nov 17 and your rep canceled my subscription on his own instead of helping me
Hi Cheryl! We can see here that a member of our team has already assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I saw a charge on my credit card and called and hung up because I figured it out.
They called back from my missed call?!
And the girl was very sweet to my daughter who was screaming into the phone with excitement!
Thanks for sharing this experience, Mandy! Xo
Joni with the customer service team was helpful and answered my question and resolved my issue!
Hi Tabathia! We are happy that we were able to help you resolve your concern! Xo
I emailed trying to find out if an order was going to be here before Christmas. Got a response on the same day not what I wanted to hear but not his fault with the USPS.
Hi Kathy! Thank you for taking the time out to leave a review! We do expect any orders shipping within the contiguous United States that were billed on time to arrive by Christmas! We’ll make sure to keep you updated if there are any unforeseen issues that may delay your order. We’re so excited for you to enjoy these amazing Winter products just in time for the holidays!
You are one of my favorite places to order from I don't keep long-term orders with anybody else really I'm not so happy with this Christmas Box not because I don't like anything cuz I love everything I got it just seemed a little sparse for a Christmas Box but otherwise love my new blanket
Hi Tabatha! We're glad to hear you got your Winter Box and hope have fun diving into all your Winter items. Thanks for the feedback! Xo
I love my FabFitFun seasonal boxes. They items in each box are full size and of excellent quality.
It is like a christmas gift to myself each quarter! Love it!
Hi Kim! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Paid 52 dollars for a box and everything in it was junk. Meanwhile my sister received one simultaneously that she actually somehow paid less for (45$) which had very nice good quality items like a Dutch oven a cutting board, handbag, perfumes and lotions. And I got socks, combs, a collapsible cup, eyelash curler and a toothbrush. I am pissed. Also I was sent a free box by my sister that I paid 5 dollars shipping for and they never even sent it to me. Until I contacted customer service and called them out. I am so incredibly disappointed with this subscription.
Hi Brooke! We always want our members to enjoy their orders and were sad to hear that the Fall Box missed the mark for you! Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
FFF offers great products at great prices! I love the selection and the brands. Customer service is great, also. I highly recommend you give them a try.
Hi Cinnamon! Thank you for your rating! We are so happy to hear you are loving your membership and are glad you had a great experience with us! Xo
I love receiving my FabFitFun box each quarter! There are always amazing deals and awesome products I normally wouldn't get but end up loving! I recommend to all my friends!
Hi Kristie! We are happy you're loving FFF! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
It was very helpful Becca solved my concerns very quickly and was very efficient.
Hi Janet! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
FabFitFun has been an awesome subscription since I've joined back in 2013, I believe. The box just kept getting better and better every quarter. I'm a subscriber of many other boxes but FFF always ranked at the top 5. Unfortunately, the Spring 2022 will be my last box. It's time to explore something new. Perhaps another Home Decor box. It has been a great ride, FFF.
Hi Evelyn! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Years ago when I first subscribed to FabFitFun the Boxes were always so beautifully packaged, with such love and care. It was always a delight to open!
However, this recent year, my last two boxes were packaged so distasteful and in such poor form that to be frank, looked as if all my items were just thrown. I purchased several items in multiples, because I planned on gifting them, but I'm quite embarrassed to do so now. The pretty boxes are now squished in the corners and completely look gross and ruined. Like I said, this wasn't the first time I've received a package this carelessly. My last few boxes have been a disappointment.
I haven't actually said anything before because they were only for me, but this time I was gifting many items.
Also! The biggest issue I had this last time was with a pair of sunglasses! They were shipped damaged, because I actually opened them and they appeared to have been used. I mean, there can't be another explanation for it. They have several scratches on the sides and one that is very big and noticeable from a distance. Those should have been replaced, but instead they refunded me the amount. Such a bummer.
Anyways, it's a shame, because most of the items are amazing and such a great deal.
Hi Veronica! We are sorry to hear about your experience. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Always something there to covet or share. Fair prices and great products.
Hi Isabelle! Thank you for taking the time to review! We are so glad to hear you are loving your membership! Xo
Discovering Fabfitfun has completely changed my life! I now use all the top brand skin products and my skin has never looked better. I also have all these cute items around the house and office that I get compliments on daily. I can't brag enough about how amazing my experience has been with Fabfitfun. A big thank you to the team behind every box!
We appreciate the kind words and awesome review, Sonia! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I have been receiving theses boxes for the past 6 years and still love it! You get different things that are full size and quality products! I highly recommend!
Hi Summer! Thank you for taking the time to review! We look forward to sharing more seasons with you! Xo
I have had a great experience with FabFitFun, from picking all my items, to the support team when whew had been an issue. Alway a great deal for your money!
Hi Kelly! We are so happy to hear you are loving your Winter Box! Xo
On my 4th year now, great value and amazing products. I hade one small issue with a missing product but after I contacted support it was sent immediately. Great service!
Hi Tara! We are happy you're loving FFF! We always want our members to be fully taken care of! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback, Megan! We are happy that we were able to help you resolve your concern! Xo