FabFitFunReviews 4,325

For the first few years, things were great. I was trying great new products that I could choose. Then during COVID, while everyone needs a pick-me-up, FFF failed by sending the same old things from previous boxes. NOW… post COVID, nothing I get makes any sense even after my customization! I was told today that my account says to surprise me on every question! That's 100% incorrect. Clearly there's a glitch. Fix it asap or I'll be canceling my membership.

This is a reputable company. I have had it before and it was a breeze cancelling. I just had an issue when re-signing and customer service (Nikki) handled it quickly and very much to my satisfaction. I have belonged to other subscription services that are both reputable and another that took my money for a whole other year and would not cancel it... no notification of renewal coming up and I called them within 1 day of seeing the charge - that's GlobeIn. DO NOT subscribe to GLobeIn. My daughter and I both subscribe and we both love it.

I was told this was appropriate for a 12 year old. That is not the case. I cancelled my second year 3 weeks after they auto billed me It was only 11 months into my year. They won't refund my money.

I apparently did not "understand" your rules regarding the Subscription Service. I would expect in order to be Customer Service pro-active you would allow a subscriber to "try" the Box, and, if not satisfied with the variety of products, the customer could then Cancel their subscription. However, your policy REQUIRES a customer to fulfill a whole year's worth of boxes before the subscription can be canceled. One question that has NEVER been answered by any Customer Care person is the "anniversary date" of my subscription so I DO KNOW WHEN to notify you so I DON'T get billed for another year's worth of products that so far I have donated to Women's and Homeless Shelters!

I canceled my subscription in 2019. Found out today that they have shipped two (2) boxes to an address that I have not lived at in over 2 years. The CC agent was great, but what it really comes down to: If I have not received anything since Fall 2019 - how can I have an active membership that charges and ships (to the old address) in 2021. After 2 years... how was my account not "actually closed".

Sadly - I canceled this service after receiving the first box of overrated products. Came back to haunt me 2 years later... hope it is done now.

$70.00 later - but I have documentation now that my account is closed and all of the "Memberships" are canceled. Buyer beware.

I had done some black Friday browsing and left something in my cart. I was quite surprised when I woke up this morning to my card being charged for the item left in my cart. I never authorized that payment and it is unacceptable to automatically charge someone for something they just put in thr cart. The customer service rep did the right thing and refunded me but Fab Fit Fun needs to fix their policies on automatic charges. I can't imagine what will happen if someone doesn't actually have the money in their account and they suddenly get surprised with a charge they did not authorize and hit with a overdraft fee or something. Not a good path for any company to be on